UScellular Reviews

This is almost the worst service being to only service that kinda works when it wants to. No internet service call, and get the run around, and no help. Go to the store and again the run around, no help, they just say, "Well we understand your frustration but it’s the merger happening and if you want to pay more, we can help" and that’s not a acceptable answer, when I’m currently paying for a service and that service doesn’t work correctly so why would I give you more money so T-Mobile now can not supply a service that works correctly… Just a waste of time and money. This company and the new company are very useless.

Since joining the mobile. Service level is awful. I am hoping it improves as time goes on.

I actually give them no stars. I have been with them for over 20 years, and my last experience was awful. I took a trip to Europe and got their $15 a day plan - charged only if I used it. I got an email during my trip telling me my next bill was due. (I only used my phone data at hotels when I was on wi-fi.) Even though I had my phone set to block cellular data, and I had made no calls, they were charging me the daily fee. I figured I would fix this when I got home. I went to the US Cellular office and there was only one person working and he said he would be more than 45 minutes. He suggested I call support since the office staff can not help with billing problems.

US Cellular just got bought out by T-Mobile. On April 26th 2026 I paid my monthly bill. On April 27th 2026 I lost my phone. I had a 150 mile round trip to the nearest US cellular office. When I got there the clerk told me they couldn't sell me a new phone and that I'd have to go to the T-Mobile store and switch over right then. Us cellular had been telling us that we had to until the 26th of June 2026 to switch. I asked if my account money would automatically be switched to T-Mobile. He said " no" he gave me a number to call.

US Cellular has been the WORST cell phone carrier just about since the merger with T-Mobile. The first time I called, tech told me that was the issue and they were working on it, however still waiting for that call back. Almost 2 weeks later called again and they did a ticket. My phone does not ring through. I gave them 5 exact calls with locations and numbers, calls get dropped for no reason, phone no longer notifies me of a call as it doesn't ring, and does not notify me of missed call or of a voicemail. Last caller told me it went straight to vm but prior to leaving me a message it hung up on her with zero notification on my phone at all. I have been dealing with this longer than anyone should.

US Cellular and T-Mobile joined together how long ago? Been getting mail for months saying you all are one. Yet today I go to upgrade my phone and told I can't do that or add anything else because they're in the process of getting everything to T-Mobile...Now I'm told it could be a day, a month or even 10 before I can do anything but I could buy the phone outright.? Good option. Or I could go to T-Mobile and have them buy out the contract..MAKE IT MAKE SENSE!

"UScellular gets one star only because zero isn’t an option. The customer service is terrible, and the phone service is just as bad. I’ve had an incredibly frustrating experience and would not recommend them.”

Buyer beware the in-store service will be different than the online, and different than the call in customer service. You will want to change carriers and when you do be sure you do it close to the last date of your billing cycle but not the day of because they then steal from you. Might be legal but when you take money you didn't earn for a service you no longer provide. It's theft and all customers should know it's how you handle business upfront. And they bill minus your previous discounts 🤷‍♀️.

UScellular service has become incredibly unreliable. Dropped calls, failed connections, missing texts, and voicemails not coming through have become a regular issue. Customers are paying for dependable service and instead getting constant frustration. The problems seem tied to the recent company transition/merge, but customers shouldn’t be the ones suffering through it while still being charged full price.

I noticed after T-Mobile bought out UScellular my internet service slowed down so I called up US Cellular to tell them I was canceling my service but the lady kept trying to keep me to go to T-Mobile. So I got mad and I told her what I thought about how US Cellular internet service is slow and hung up. Then I called up ** to have my phone transferred over to their service but I found out that the phone was reported stolen so I asked the consumer cellular operator who can do such a thing and she said the phone service you have now would have that lmel number in there system. So if my phone is reported stolen how come US Cellular still has my service right now.

Here is how my bill has changed since the T-Mobil merger; $57 in April, $66 March, $66 Feb, $ 79 January. $97 in May after the merger. How ridiculous. I have never been late or missed a payment.

I give -00000, US Cellular merged with T-Mobile. What a scam and nightmare! Not one person can help anyone, all they do is pass you around to other customer service people, who do not know anything about US Cell and act stupid, whatever they are paid, it is too much! Same complaints as 786 other people about the merge and over charging customer for a service they no longer have with US Cellular. Trying to get you money back, good luck what a rat race! I really like speaking to someone who can understand English until it comes to refund then all the sudden, they no speak English! If you want to speak with Supervisor or Manager that will never happen, over 2 weeks, going in stores, and calling customer service agent. I still cannot get anyone who can find out why they are still taking auto pay when my account was disconnected and no longer using US Cellular.

I switched to T-Mobile and 1 of mine phones were still on Uscellular for 1 day after the billing cycle. They charged me $77 for ONE DAY!!

We have been USCC customers since the first Nokia phone came out. We have always had a great experience with customer service and taking care of our issues. Now since T-Mobile has taken over a new policy has been implemented and payment arrangements are no longer available. We owe a measly $66 and they can’t extend our due date until next week?? Please stop letting idiots at corporate make decisions. They only care about lining their pockets with money and have no idea how to live in the real world.

US Cellular is now part of T-Mobile, we were notified by mail and told it would be an easy transition. NOTHING COULD BE FURTHER FROM THE TRUTH!! It has been a nightmare!! Visit to a T-Mobile store for new sim cards was okay. BUT then the cell phones did not work right, another trip to very busy store. T-Mobile has to scan your ID so you cannot call store for any assistance, and the call to main service center takes forever to reach associate. BUT it gets worse, the customer has to call and cancel US Cellular account and auto pay. BUT the autopay continued so I had to cancel our debit card to stop payment. Another inconvenience!

If I could give UScellular a −10, I would. Stay away from T-mobile and US cellular. Since the transition it has been horrid. I transferred to another provider. After fighting with USC on the phone for 4 days a total of 18 hours. I gave up. After 5 or 6 phone calls to get them to unlock the card in the phone, It was a total failure. They kept on telling us it was unlocked. Yet the phone kept on telling us "Nope. You're stuck with US cellular." I tried transferring the service. So USCellular canceled the number and the service. I had just paid $42 for prepay service. I don't get a dime back or a credit. We never got the service transferred because the chip is locked.

If I could leave them zero stars I would. Do not do business with this company. They are terrible, so I wanted to switch to Verizon. Never paid my bill late or owed them a penny. In the end, they refused to port my number and refused to close my account after numerous requests. They tried to leave the clock running to get me for a bunch of late fees and took me to collections. Well, US Cellular, that was where you think you took care of me, but I just disputed that and got the account deleted with a zero balance on my credit report without paying a penny. Way to go dipshits.

I would not recommend UScellular/T-Mobile. I have been a customer for the last 11 years and had seven phone lines on my account. Now that they are T-Mobile, they said I had to upgrade 2 of my phones or they wouldn't work starting May 1st 2026. I upgraded the 2 phones to the Samsung Galaxy S25 FE That we're supposed to be free. I Had continuous problems with both those phones, not staying connected to Wi-Fi, phones getting hot, the battery not holding a charge for very long, among other problems like very slow loading. Watching that little circle spin and sometimes would not load at all.

I did not want to leave one star but I had to leave something in order to write this review. I really wanted to leave ZERO Stars, SO today I spoke with someone, the lady told me I had to pay a certain amount to get my services turned on, and then I'll talk to someone else. The lady told me that the other lady misinformed me and that wasn't the case. This is the second time this had happened to me. I'm so frustrated with US Cellular. They wouldn't even honor what the first lady had told me to get my services turned back on. I will never ever, ever recommend them to anyone, I mean anyone. When Friday comes they will not, I repeat, they will not have my business ever again. Friday will be the last payment they received from me. I'm requesting my port pin and go to another phone company that I know will honor what they say because US Cellular is ** LIARS and they don't honor their word.

US Cellular/T-Mobile is the worst!! Before the sale to T-Mobile they were a great company. Now we have absolutely lousy internet service. We were informed by T-Mobile that new internet equipment would be shipped to us, which never happened. Now, the current equipment quits all the time and customer service at Asurion says they have to send out a new router and modem. I was told I would receive it in 3 to 5 business days. It never came. I called back on day 8 and they could not even find a tracking number. I was assured they would EXPEDITE the order. Three days later I still do not have it. I called again and was told the EXPEDITING the order was denied, therefore my order would be received in 3 to 5 business days. This company sucks when it comes to customer satisfaction. I wish I could give it a NEGATIVE 5.

Ever since they went to T-Mobile my service is horrible. I can't even make calls with 4 bars. After I pay my phone off I will be switching service. I do not recommend UScellular anymore.

You can't hardly use the internet with these people. Mine constantly tells me I'm offline.

I had a lifeline account with US Cellular that I had for several years. I always paid for the whole year in advance. In February of this year I paid ahead for a year. About a month later I receive a message from them stating they had merged with T Mobile and since they didn't support Lifeline I would need to find a new service by the end of April. I did find a new service provider but had only gotten to use two months of the year I paid for.

US Cellular and many other companies encourage you to update, maintain, change and monitor your account online. And LONG wait times to speak to a representative almost force you to do this if you are able. I do it, we have an account, and yet - there are problems. My auto pay for the month of March bill did not get deducted from my account on the due date of 4/16. In the meantime on 4/21, I changed our payment method to a new account. In addition to the payment they did not auto make, they now removed my auto pay discount. In order to correct all of this, I waited over 45 minutes on line to speak to customer service.

Their customer service is terrible. I recently was on hold for 1 hour trying to find out when I would need to switch my account to T-Mobile. I also tried to call two different stores and no one answered and left a vm and never received a call back. Of COURSE I will not be switching to T-Mobile. There are many better options out there.

I was on a prepaid plan with UScellular. Received emails and texts stating that I had to switch to T-Mobile. I still had money in my prepaid bucket at UScellular and have not received any of that back. Not very professional on UScellular part. I have been with them since I started with a cell phone in 2001. Losing respect for the company fast.

I had already decided to switch to my dad's plan. Brandon kept saying my bill was going to be the same even if I didn't keep my original line. He was not helpful in getting my request processed instead he kept arguing with me to keep my current line. As I understand US Cellular wants to give us the best service. I don't believe it was that at this location. If he would have stated to me in the beginning if I would pay off my phone then it would be cheaper to be on my dad's plan instead of it being the same amount. I believe this could have been handled with better professionalism. There has also been previous issues at this location with that being said we will be taking our business to Waverly.

Where do I begin? Whenever I first started to pay for the service, which was Wi-Fi, it was nice because I did not have to have a person physically here to install the router. That relief quickly changed as the finer print that you don’t read when you sign contracts with them stated that it doesn’t matter if you don’t use any of your gigabytes and you cancel at the very beginning of your month and payment cycle, you will be FORCED TO PAY AND billed regardless meaning you’ll have to pay for an entire month YOU DONT USE/CANCELLED SERVICE WITH THEM. You aren’t even using the service, device, or Wi-Fi but these guys are so money hungry they’ll chase you down for that contract money!!

Terrible customer service. Terrible billing practices. Terrible phone service. The only thing good is the free line that I pay taxes on.

I’ve been with US Cellular since I got my very first phone in 2007, so it’s genuinely disappointing to see how far the company has declined, especially since the merger to T-Mobile. Since customer support was relocated outside of the U.S., the quality of service has gone drastically downhill. No matter how clearly or simply a question is phrased, it often feels like it isn’t understood at all.

I absolutely hate Us cellular & once my husbands phone is paid off completely like myself We are leaving this service permanently! I regret even suggesting that he join my line at a point in time. Everything about this service is terrible I have nothing positive to say! Service Is shit! The hidden fees, the cost constantly rising despite what they say you will be paying, the deals are trash promotions or whatever they call it trash! Now they changed the pay arrangement and how it works making things harder for everyone which is especially NOT right for existing customers who’s been loyal to their company for YEARS! I do not recommend you will be sorry.

Though I was unable to connect to my cellular service while overseas, I was still charged the international rate. This company considered me using MY DATA even though I had to piggyback off my son's hotspot in order to get any service whatsoever. Customer service is not willing to spread the bill out, considering I didn't think I was going to be charged for a service I couldn't even utilize. I will be looking for a new cell provider for my family of 6 as soon as possible. Extremely unhappy since merging with T-Mobile. Customer service has gone downhill. I don't mind paying for a service I enjoyed. However, US Cellular/T-Mobile left me stranded in Italy with no way to call for assistance. But you better believe I got the bill for it.

I went into the UScellular store on Koehler st. in Oshkosh. The gal that took my name was rude & unprofessional. She asked what I was in there for. Told her I thought it might be the battery. Instead of her having me speak with a sales rep, she told me to go to Best Buy or another store to get a battery. I asked about upgrading, but she didn’t answer my question. Then she went on and on about the protection plans. I left the store. When I got home, I realized I should have called Apple care. The rep did a diagnostic, checked battery. She said it had to be the charger. So I went to Best Buy & got a new charger. My phone works great! But I’d never go back. Worst customer service ever.

They have set me up for auto pay twice. Neither time did it work. Then they charged me late fees on payments. Also disconnect my service constantly. I tried 2 times to setup auto pay. They literally did it over the phone and said I was all good! Then when it didn't. They charged me more money. Then when I complained, they said I could set up auto pay online now! It's gotten to the point I just want out of my service with them for good. I guess I gotta get a lawyer to do that, since they are in breach of contract! Trust me run far far away from this company!!!

US Cellular makes everything absolutely difficult. Their user portal does not allow you to make any necessary changes. They make you call in and wait on only for 40+ minutes every time. Avoid US Cellular at all costs.

So from what the public has been told since us, cellular and T-Mobile has joined the service was supposed to get better. Well, I'm here to tell you it is worse. What am I paying for? This is by far the worst cellphone providing company on the face of this planet!

Anytime I upgraded phones we would always have billing problems. What made me terminate US Cellular is when they automatically changed my due date because so called T-mobile was taking over, and also two phones wouldn't work on network.. They are holding my refund hostage and told two different dates that I would get it and haven't gotten it yet..

I have been with US Cellular for 11 1/2 years now. I've always had great service with them UNTIL they switched over to T-Mobile. It has literally been a nightmare ever since. different bill amounts each month. The bill never ever stays the same like it used to. My bill due date has now been changed by US Cellular and T Mobile to the 28th of every month. For years I have always paid my bills no later than the 5th of each month. Everything gets paid early within the first week of every month except my US Cellular bill now. What is even worse I paid roughly $227 every month. Now it dropped down to $105 due the 28th which means T Mobile along with US Cellular has messed up my bill and bill cycle again. I'm sure I will get another bill usually in a text message and email saying "Amount pass due, please pay immediately".

Stephen ** was the most helpful and professional dealing with T-Mobile representatives on my behalf for over 2 hours even after being hung up on twice. He went above and beyond to help me get my account straightened out.

If I could give this company a zero I would. Too many fees, poor service, very bad customer service when handling issues. Very happy to have left. Also only way to pay final bill is to do it over phone and get charged another fee...