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Sandra of Peoria, IL March 20, 2009
When I opened my contract, the US Cellur store staff failed in telling me in addition to the the 75 that I had already put down, that my bill would be higher. I only had the service 15 days and the 1st bill was 302. (I thought I had a great deal @ first) till the next bill was over 200, I could have stayed with my previous cell phone company with these kind of high phone bills. I thought I was getting a good deal with 3 phones but this was turning into a 2nd mortgage. I stated that one of my lines (which I did not put insurance on, because they told me @ the store it was just cheaper to buy a new phone) that we had been having trouble out of since the 2nd week of purchase will now cost me a consumer 150 for a 80 phone that we have not hardly used. She stated that I was unable to get out ofthe contract without paying 150 per line. WHERE IS THE CUSTOMER SERVICE?
When I went to cancel the supersivor I spoke with on saturday March 21st around 4:30 tried to come to some kind of agreement but told me that it would be 150 per phone line to cancel the contract that was now 46 days old. I had previously went into the store the day before & they told me diffently once again, so who do I believe now?
G of Chesterville, ME February 7, 2009
This all started around Thanksgiving of 2008. With the lack of work coming in and the ever increasing poor economy I was searching for many ways to save a dollar here and there. I decided to lower my cell phone plan to to lesser to try to save 10 a month. After one month I saw this really wasn't working so I had it changed back to the original plan. I did not fully understand I guess that it was not really changed back to what I had at that point. It would not happen for two more weeks. I was sure I had told them I wanted it changed now.
So, what I didn't realize now was that I was being charged 49 a minute for incoming and outgoing calls after using up the few minutes I had left on the phone. So, being just before the holidays I was talking on the phone somewhat more than usual and not realizing what was going on till I got my bill. I got a bill for 710 the following month. Remember this all started by me trying to save 10 a month.
So now I can't pay due to lack of employment and they are going to terminate me, so yeah, you're right there's another 150 tacked on( I'm lacking a couple months to fulfill my 2 year agreement )plus the last months bill of about 62. Now I don't have a phone and they are turning it over to collections. I owe almost 1000 all because I tried to save 10. I truly believe these people at US Cell go out of their way to think of ways to screw people. They make it so complicated that it's difficult to keep track and figure it out . I will now get a Track Phone. They work better anyway.
I don't have a phone and I've been gouged by these corporate scammers. I can't pay the bill. I believe that US Cell knows these types of things can happen and they do not attempt to stop it. As a matter of fact I believe they thrive on it.
Philip of Winterville, NC January 24, 2009
I had a 15 additional charge on my last bill. I noticed that it was for the application downloading program on the phone. I had canceled this promotional service 6 months ago. After calling customer service the lady told me that I had downloaded an application onto my phone. Apparently my 2 year old accidentally hit a button which downloaded an application. I explained to the representative that I had not given permission for anyone to apply the program to my phone and it should not be accessible.
The representative told me that I not only had to remove the program from my monthly package but I had to ask them to block access to it or I would be charged per use. She asked me if I told the person in the store if I wanted it block which was 5 months ago. I didn't know that I had to document every conversation from the time I purchased a contract through US Cellular. I told the lady that she could look at my account and see that I have never downloaded an application since I had the phone and this obviously was not something I intentionally did. She then became rude explaining to me that I still had a program downloaded to my phone and I had to pay for the program. I asked to speak with her manager and was put on hold for at least 9 minutes before I became so frustrated that I hung up.
Robert of Manitowoc, WI January 10, 2009
I called customer service for US Cellular to make payment arrangements because I bought a new phone from them and I had outstanding balance because of it. So I asked them to put so much on jan 16th and most of the rest on jan. 30th, I get payed biweekly. Well the first arrangement would have left me 50 dollars behind and the lady said they would shut me off if I didnt pay it by the 28th of January.
So I chirped up quite a bit let them hear my two cents about there so called customer service she got angry and put me on hold, a second agent came on and in the meantime I rearranged my important bills like Elec and Gas to accomadate the last 50 dollars. So I talked to the second agent with a few less swear words and told him that I made this arrangement to pay the rest of the balance on January 30th, and I gave him my two cents on the matter, and he said thats just the way it is basically, and I told him I would like to make this company better for them and for customers, Payment arrangements for cellphones should be a lot more lenient than Public utilities but its just the same. If you dont give them all your money they turn the switch off. I wish I could really do something about this. Maybe i will switch to a landline.
D of St. Charles, MO December 21, 2008
US CELLULAR'S CORP APPEAL TEAM MEMBER DARRIN GAVE OUT MY VERY PERSONAL INFORMATION TO A MAN THAT I HAD TO TAKE TO COURT FOR HARASSMENT AND STALKING AS DID MANY. I AM ADVISED THAT US CELLULAR GIVING OUT MY PERSONAL INFORMTION TO THIS MAN WHO WAS ALSO ON PROBATION WAS ILLEGAL AND AGAINST THE FCC. IT WAS A NIGHTMARE. THE POLICE SUGGEST A SUIT AGAINST US CELLULAR SINCE WE HAVE PROOF OF WHAT THEIR REP DARRIN DID. LEARN FROM MY MISTAKE. STAY AWAY FROM THIS COMPANY
Joseph of Ladue, MO December 21, 2008
I have dealt with all of the cell phone companys and without a doubt US CELLULAR is by far the rudest provider that I have ever dealt with. The bill are constantly wrong and the reps lie to us constantly. They also place you on hold in the middle of a since and cant seem to do the simpliest task besides repeat the phrase we do apologize for the inconvience I mean they accomplish nothing and their hold music is LOUD!!!! and LONG!!!!!!!! worse.
My nerves are shot. My wallet is empty
Tim of Morgantown, WV November 22, 2008
When I was called out of town at the last minute my cell phone was acting up. I had to go the other side of the country. So I wanted my phone to work correctly. I contact US Cellular. They said they would let me purchase a new phone at a reduced price for a 2 year contract renewal. I asked what phones were available, and they mention a few. I decided on the MOTO Q. The representative on the phone said ok and had the phone sent to me and renewed my contract. Happy..?? No.
They had signed me up for the data package which was ok. I understood I needed that to get online. Little did I know that 8 months later when I decided that I loved the phone still, but just didn't need my email and internet on my phone. So I called to try to remove the data plan from my plan for my wife and I. We both got the new phone and contracts. I was then promptly told that I had to keep the data plan if I wanted to use that phone. I was not told or imformed of this when I picked the phone and purchased it.
I own this phone out right and they are telling me how to use it after they negelected to inform me of the fact I can never use the phone with out the Data Plan. I was then told that all carriers require this. I then contacted a Sprint agent to see if this was true. I found out that it was not. They told me I could use the Moto Q with them and have no data plan.
Now US Cellular has lied to me twice. I again contact a supervisor at their 611 help number after 2 calls to customer service reps. All reps including the supervisor could not help me and kept saying that the data plan was required. I told them I was not told of this when I purchased the phone. They said...they can not help I would have to buy a new phone... I asked if I renew my contract again could I get a phone a they special price. I would have been ok with that. They again said no.
They can not do anything, and I could either pay the termination fees, buy a new phone or keep paying for services(which I didn't need). The lack of customer service was one thing, but lying is another. Good buisness practices say that Customers should be told of information like needing a data plan for a phone. Not tricking them into a smartphone so to doop them into a more expensive service plan.
I now waste 50 a month on the data plan for my wife and I in which we now do not need. Thats 600 this year for nothing plus 200 for the phones. 800 down the drain, and they want me to buy another phone....... Bettina of Tulsa, OK October 6, 2008
I have had US Celluar since 2001 when we had our entire family on it. After a divorce I removed the ex from my contract and in June of 07 signed a new one and updated my phone. This last week people told me I was cutting out completely, then calls started dropping. Friday I called the 1-888 number for help and very nicely was told all towers were fine and that I needed to see a repair tech in town and they were open Sat. mornings. Sat morning I couldn't make or receive calls and the phone just went dead. I had never had this happen before and I assumed the phone just died.
The first 2 US Cellular stores/repair centers didn't answer the phone, I finally drove to a store and asked what could be done. The sales girl didn't know, could not determine what was wrong and then said I was eligible for a 'FREE' upgrade in Dec. but could not tell me the details. I asked if I could upgrade early as apparently there was no one to fix the phone, which is my only phone, and I was leaving town that afternoon. She put me through to the customer service division who informed me the 'free' upgrade would cost me another 2 year contract (now note, I still have 10 months left on the current 2 year contract!) and I could then pay for a new phone.
I asked why after only all these years, having paid all bills on time, nothing could be done to just replace the phone, even temporarily until a tech could fix the one I owned. I was told that my only option was an outright purchase and/or a longer contract. Then I was told I should have had their insurance - to which I replied that my previous phone lasted 6 years and I only upgraded as the old one was analog. Then I was told to go to a repair center to which I replied none answered their phone.
Their customer service is not service by any means. I informed them I would not renew my contract next year and would let people know how bad they treat loyal customers. I then went around the corner to a cell phone repair shop and...get this....the young kid told me the phone needed to be reset for their towers. In 30 seconds he had the phone on and it is working better than before - no charge! Next year I'm getting a different provider without a contract.
Jason of Dakota Dunes, SD September 15, 2008
My wife received a job promotion which required us to move from IA to SD. I called US Cellular to terminate my contract with them. I have a 2 year contract that had 13-14 months fulfilled. They would not waive the early termination fees even though I am moving to an area that is roaming and not part of their mobile to mobile area. When we had to relocate from Illinois to Iowa for work Verizon wireless waived our contract and early termination fees because we were out of their service area. US Cellular will do nothing of the sort.
This December they will waive the final 6 months of our contract and early fees as a courtesy. I find it ridiculous that I no longer get mobile to mobile minutes which are supposed to be free. I am roaming and using the Verizon Wireless network therefore I cannot do an over the air update for my phone since it is not using the US Cellular network. I cannot have my phone serviced, if need be, because there are no US Cellular stores anywhere around.
After calling several times to customer service they could only recommend that I increase my rate plan to accomodate for the expected increase in my minute usage (since mobile to mobile is no longer free and included). Now I am still stuck with their shotty service and have to pay 7/month + taxes fo a higher rate plan till December.
I have to pay 7/month + taxes for a higher rate plan because my mobile to mobile minutes are no longer included with my plan.
Karen of Laconia, NH September 10, 2008
this complaint is in regards to my son John going into Marines and trying to cancel cellphone contract, he was asked to send copy of his orders to Lori as of july 08 we are being told that this has not been recieved,was faxed 4/08 I'am John's mom and they will not speak to me about this only up to part of cashing my check for the last bill payment but as far as the ETF they will not, they just want payment now we are getting credit collectors calling demanding payment. At this point my son is in ? as a US Marine and has no way to deal with this. God Bless America
Bad credit record and collection agency calls demanding payment.
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