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Melissa of Independence, VA September 4, 2008
On the 21st of August My Nana died I had to call some family to tell them, I was very distraught and accidentally left my phone on top of my car needless to say it got ran over multiple times (I couldn't even find the battery). I called U.S Cellular to tell them about it and since I had insurance on the phone they transferred me to The Signal they told me that I could get a new phone all I had to do was pay 50 for a replacement which I don't think is even fair because I pay 10 a month for the insurance any way the phone arrived on Saturday I opened the box to find a phone that was the biggest POS I have ever seen. The 3 button didn't light up the slide screen was not flush with the phone the side buttons were broken and the speaker phone didn't work,
So I called them about the phone and I asked if the phones were refurbished and the operator hesitantly told me that they were but they inspect the phones before they send them out which clearly they didn't because if they did I wouldn't have gotten this POS. He told me that I would have to send the phone back and call them in 24 hrs with the tracking # and they would send a new one right out. I have yet to get the new phone but when I do I will re post.
I originally paid 135 for the phone that had to be repaired twice. Than it got ran over had to pay 50 for a replacement 10 a month for 10 months(100)for the insurance and got a loner phone that doesn't even hold a charge so I am phone less not to mention that essentially paid 285 dollars for the phone that should have only cost me 80.
Patty of Rural Retreat, VA September 1, 2008
Phone needed repair which was still under warranty. Salesperson told me that the phone would be sent To Galax VA to be fixed and would be back in six to eight weeks. It has now been 12 weeks and still no phone. Now the people at US cellular say that the phone has been sent to Oklahoma to be repaired and they are waiting on a part to fix it.
I have been waiting on a manager to call me from US Cellular in Wytheville Virginia. No one will call. My son has used the loner phone longer than the phone we purchased for him. The loner phone is not even close to being the same as the phone that is being repaired. I am tired of waiting and 12 weeks is long enough for the phone to fixed.
Diane of Bolingbrook, IL August 15, 2008
My husband I both were late of our payment I called on a Wed. to state I would have my money by Fri. the Rep. told me the payment was due by 10pm that night or my services would be disconnected. My husband called and state the same arrangement and the Rep. he spoke with said ok you are allowed three ext. with in a 12 month time frame.
The next thing that occured I paid my bill on the Fri. at 9 am and my services where not restored at 2pm I called and spoke with a extremly rude Rep. that stated I need to go back to the US store where I paid my bill and have them to call US cellular with a receipt no. which I was never told before.
The services of US cellular suck, my husband, me and my two sister's have this services and we cannot even speak to each other because the calls drop every second. When you call the customer service line a group of rude, unprofessional, overtalker's who cannot help you answer the phone. I use to have Sprit and I was a fool to change services.
I could have taken my 90.00 and paid toward something else instead of paying for services that I can't get right away. Even the land line phone company have more customer service than this company.
Karen of Taylor, MO July 30, 2008
I setup an online payment for 128.50. I have done this for over a year. The payment was scheduled to come out on 7/31/08. As of 7/28/08 payments of; 128.50; 273.09; and 150.00 have been taken out of my account. I have called and talked to both customer reps and financial reps, they claim there is nothing they can do. They will only do a refund after all payments have cleared and I must show proof of them. These are all non-authorized payments. They claim I made payment arrangements on: 7/25/08 at 11:00; 11:55 and 2:00.
This is not possible, I had to work that day and was scheduled to be in at 1:00. One payment for 150.00 is for the month of August: They do not know how or why I am being charged for August since it is not August. The 273.09 includes a second payment of 128.50, they will recieve that payment twice.
These payments totalling: 551.59 have placed my account in the negative. Additional overdraft fees of 105.00 have also been placed on my account. My bank has been trying to help resolve the problem and has replace two of the three payments, I had to sign an affidavit stating I did not authorize these payments. My account is still in a negative due to the overdraft fees. My husband had to request an advance on his paycheck so that he could continue to work. He is an over the road operator, very embarrassing to have to ask for such help.
I had told US Cellular reps that if they did not remove these payments, I would consider this stealing and Identity theft. I also told them that those payments have wreaked so much havoc on my account that if they don't remove them I will be living on the street by next week. They offered no resolution.
Joseph of Southern Shores, NC July 10, 2008
I called US Cellular to inquire when my contract would end, they said July 7, 2008. Today, July 9, 2008 I bought a new cell phone, got a new number from a different company. When I called US Cellular to cancel my service, they said I was still under contract until Jan. 2009. I had lousy service with US Cellular, dropped calls, dead zones. I lived in the Tahoe, CA. area for 6 months with no cell phone service because US Cellular did not have towers there.
US Cellular says I owe them 150.00 for cancelling my contract, then they said they would reduce it to 75.00 but I think this is still unfair because I was told my contract would be over July 7, 2008.
Kevin of Papillion, NE June 17, 2008
I have had US Cellular service for 4 years. They have the best reception in Omaha. We added lines to our plan at 9.99 a month. Our son has one of these lines. Since he is young the sales lady suggested we get insurance on our son's phone. We did.
About a year later our son's phone was water damaged. We found out that only then that US Cellular has a seperate company called The Signal that handles there insurance issues. So we called The signal and paid the 50 deductable and a rebuilt phone arrived in three days. After about two weeks this phone's flaws started showing. One the battery won't stay charged. This is probably because the charger connection is now loose. The volume on the side of the phone doesn't work correctly either.
So we call the signal. We find out they only warrenty their phones for 5 days. If I wanted to exchage this phone, I would have to pay another 50. I noticed on e-bay that this phone is being sold new for 49. If they ask you if you want the insurance, just say no. Its a rip-off. US Cellular used to be a great company. Now I don't think I could recommend them.
We paid 6 a month for a year, (72) plus 50 for a used phone that doesn't work properly. Thats 122 for a phone that can be purchased new for 49 on e-bay.
Michael of Chicago, IL May 17, 2008
Recently, several people that I know; including two of my sisters phones starting failing at the same time. The phone started turning off during phone calls and finally neither of these phones will work without being plugged in. The batteries no longer function and will not charge. The reason why I don't think it is random is because it happened at the same time to at least 5 people I know. I want to find out if this is a trend or worse (triggered by U.S. Cellular or due to a U.S. Cellular equipment failure/negligence.
My phone does not work unless I plugged it in. I use it for business calls mostly and internet access.
Janette of Franklin Park, IL May 7, 2008
I had a single phone contract with US Cellular for a little over a year. Then I added 2 more lines as a family plan. I always had paid my account never leaving a balance. They say to call your phone for balances and to pay because of convinience and I always did. It turned out to be a nightmare! They started a new account after adding the the additional lines and the payments that I was making was applied to the new account number which I wasn't aware that there were now 2 acct #s. and the original went to collections charging me for 49 cents a minute and cancellation fee which the line was never cancelled still active to this day!
I called us cellular as soon as I rec'd a call from a collection agency and us cellular told me my account is fine and upto date! I rec'd a collection letter and I again called US cellular and now the acknowlege that an acct was sent to collections and they can't help me that I have to deal with the collection agency! I went to US Cellular were I started the contract and the rep said that she sees what happended were they applied my pymts to the new acct and not the old and mentioned a disconnection and I told her the number was never disconnected and she said that the manager said that there is NOTHING they can help me with that I should have contacted them earlier! which I contacted them as soon as I rec'd the collection letter and they had said my account was fine! This has put a stain on my credit and I don't think this is fair. This also happended to someone I work with. They are very messing and very unfair.
My credit has been stained. One of my credit cards which I had a 3,000 credit line has lowered it to 300.00 because it has been reported that a deliquent bill has been reported to the credit agency.
Tammy of New London, NH April 15, 2008
US cellular Is the worst. I was told by a customer service rep. on Sept 28 that my account was paid in full an that I wouldn't get another bill unless there were roaming charges and that if I did get one to ignore it. I knew there wouldn't be any roaming charges because my phone was broken. They sent it to a collections agency on Oct 15. I didn't get a bill from the agency until Dec. It ends up they were billing my ex-husband at an address I never lived at.
I told them that I had been told by US Cellular that I had been paid in full. They said it wasn't true, yet refused to send me proof of the bill. US Cell said they could no longer legally look at the account. I was stuck. I was VERY upset about this and let them know it. I told them my father had had a massive stroke in Oct. and that this was very stressful. They said, Lady we all have problems in a VERY rude way. I paid it just to try to save my credit. I'd been with them for 10 years. I only canceled because my son is now paying for my service with Verizon. I will NEVER go back to US Cellular. No heart, and incompetence.
US Cellular is the only bad mark on my credit report. They refused to send me proof of the bill being owed and my hands were tied. I paid a bill that I still feel I didn't owe. Kenneth of Ontario, OR April 14, 2008
Today, we received notice from a collection agency that they had purchased our account from US Cellular for 172. Problem is that I contacted them about this account, which we had closed out over THREE YEARS ago, and had thought we had paid off. In the two years since, which is the time they said the last payment was made, we have received NOTHING from US Cellular. Not a bill, not a late notice, not a notice that it would be turned over to collection services... NOTHING!
And when we contacted US Cellular to see what was going on, their response was, the other company owns the contract now, so it's not our problem. Problem is that this account was PAID IN FULL on the last date they had payment made.
Besides them trying to get an additional 172, this collection agency notice goes on our credit rating.
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