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Joe of Charlotte, NC, writes:
Vartec clearly states that unanswered calls will not be billed; however, every bill lists up to 20 unanswered calls and charges $.50 each. Customer Service readily agrees that this should not be and will take a list of the calls, promising to credit my account after 2 or 3 billing cycles. They promise to have the source of the error fixed but nothing happens and latest bill lists 4 calls.
We kept a record of our short calls and calls answered by machines so that some of the .50 cent calls are legit but mostare not. My account number is my phone number. We are retired and every illegal charge hits us in the pocketbook plus all the frustration of trying to get what we are supposed to get.
Bill of Dowagiac, MI, writes:
When we changed phone numbers we got slammed by a company called Vartec through an arrangement they have with Farm Bureau Insurance. When our next bills arrived they totaled more than $500 due to the fact that all the Adjacent Calls (to the Internet) were now billed as LD calls and our Adjacent Exchange plan had been deactivated.
When we spoke to GTE they said that Vartec and provided a tape authorizing them to be our local LD carrier. There is no way that I would have agreed to such a thing. I am in the process of working that out with Farm Bureau.
Michael writes:
In September of 1999, I subscribed to the VarTec long distance
service by utilizing the 10-10-811 number. I was told that each
minute was to cost 5 cents after 10 minutes of talking. Ten
minutes and below would be subjected to the minimum charge of
50 cents.
Since September I have been charged 12 to 25 cents/minute for
10 minutes or more of usage per call. I have complained to customer
service for four months now and was affirmed that the problem
was fixed. However, I am still being charged these excessive
amounts and VarTec cannot live up to their promotion of 5 cents/minute.
VarTec assures me that I will receive credit, but I have to
wait 2 billing cycles. I do not want to halt service, because
I will not receive my credit. I know that this matter is futile,
but I want to let the public know to be cautious on claims made
by these phone companies.
Michael needs to continue pressing his claim -- preferably
in writing. If the company doesn't make good soon, he should
file a complaint with the Federal Trade Commission (FTC)
and Federal Communictions Commission (FCC).
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