Complain about a product or service

Verizon Local Service

William of New York, NY October 8, 2009

I have local and long distance service with Verizon. I use a different service for international calls via access #. In September I used this access # to call Israel. I was just notifiyed by Verizon that for some reason the call was billed to them rater than the Access #. Since I dont have an international plan with Verizon instead of the .10 a minute they charge they are trying to collect 5.00 a minute which is usury. They are trying to collect about 150 for the under 30 minute call.

Beverley of Brooklyn, NY October 7, 2009

I am a customer, of Verizon for 4 years,i recently moved and wanted my phone services to be relocated at my new address i called verizon and made the arrangements i was told that my service was turned on but when i tried to use my phone it was dead there was no dial, tone i called and reported the problem i was told that if they send someone to the premises, and it was not a technical problem, then i would have to pay for the repairs.

i then ask them to cancelled my order. a bill was sent a week after with charges,for line, premises visit, and other charge that does not make any sence.i called trying to explaine the problem but told that if i had allowed them find out what the problem was then i would not have the situation i am in, i need to find out if i am at fault because i dont want this charge to mess up my credit report.i dont have any service with verizon and can not understand why i am to pay 127.02.

Vikash of Denver, CO October 3, 2009

During the fall of 2004, I ordered home phone service from Verizon for my apartment in Stuyvesant Town (Manhattan, NY). Verizon established an account for me, but was unable to get the phone line working despite multiple technicians visiting my apartment on multiple occasions. Finally I got frustrated and canceled the line. Verizon sent me a final bill for about 100. I refused to pay the bill on the grounds that the phone line never worked -- no dial tone, no calls. In Jan of 2005, Verizon sent a bill collector after me, Encore Receivable Management. That bill collector found in my favor. Then Verizon sent CBCS after me several months later. That bill collector found in my favor. Most recently (Aug 2008) Verizon sent Debt Recovery Solutions after me. That bill collector also found in my favor. I have recently contacted Verizon directly to get them to stop harassing me. Let's see what happens.

Frank of Princeton, NJ September 27, 2009

I am an architect and the economy is not very favorable for the real estate market including construction business as a whole as we all know. So I have to be very careful and keep a close eye on my current budget. This account was cancelled 9-02-2008. The number was vacationed for another 5 months. May15, 2009 I applied for a Triple PLan with Verizon, but only if I get my business phone number transferred from Vonage to Verizon. They said no problem, and June5, 2009 we will install the Tripple-Way-Deal for 94.99 +some extras (total 125 per month for 2 years in your place. This was done that very day butthen the mess began. I received instead of one bill 3 different bills adding up to astronomical numbers. I called again and again, talked and talked to Verizon staff people and supervisors again and again being alway told that things will be right from now on. And finally last week 9-24-2009 Ms. Jessie explained to me, that she finally was able to combine all 3 bills into one (the proof is still out there), but I have still to pay 180.27 for my account which I cancelled -as mentioned above- 9-02-2008, and revitalized May15 2009 with the with the 'Tripple-Play'-Deal and the phone number transferred. So what Verizon asked me to do is to get paid for something I never had used in the first place, and on top of it pay for the transferred number as additional charge. I simply call this unethical, especially since all these months and these talks and promises Verizon insists on getting paid. Therefore I ask you as a citizen of this state for protection and help convinced that finally justice will prevail.

Claudia of Brooklyn, NY September 26, 2009

In April 2008 I realized an increased charge on my local phone bill - I called Verizon to invesetigate. I was informed by a supervisor that it is supposedly common and legal for 3rd parties to charge Verizon's customers through their monthly bill for unauthorized services. Further that Verizon could not remove the charges but that I would have to contact the company OAM directly - in addition I could put a block on my account to prevent this from happening again.

I did block my account, and asked with every single complaint I made to Verizon to make a note on my account that I dispute the extra charges -however the charges remained: a total of 111.76 for Miscellaneous Charges and Credits, Billed oh behalf of More Yellowpages Inc as a Directory Listing for 39.95 per month. I thought I will contact this peculiar OAM company to complain and inform them about my dispute, however it was impossible to reach someone under the number listed on my phone bill. I gave up on trying, but I am still not planning to pay for these unauthorized charges!

f. of woodbine, MD September 23, 2009

i lost telephone service on 9/11/09. i called verizon on that date and requested repairs. i again requested repairs on 9/15. i was told at that time that they could not schedule a repair until 9/29. my phone service has been intermitent at best. usually there is no dial tone, or if i do get a dial tone, i am usually disconnected in the middle of the call. it required 20 minutes and at least 15 dialing attempts to get a dial tone so that i could bring up this web site. i think it is unconscionable that i would have to wait almost 2 weeks to have any repair service on this phone. why the hell am i paying for this kind of poor service anyway? will my bill be pro-rated for the portion of the month i have not received any telephone service?

Sheryl of Nesconset, NY September 22, 2009

i HAD 2 ACCOUNTS WITH VERIZON, ONE CELLULAR AND ONE LANDLINE, tv AND INTERNET. tHE lANDLINE PROVIDER DRILLED A HOLE INTO MY SIDING AFTER i HAD TOLD HIM NOT TO AND LEFT A WIRE HANGING DOWN THE FRONT OF MY HOME. HE DAMAGED THE SIDING AND SOMEONE WAS SUPPOSED TO COME TO RESOLVE THIS. THEY NEVER SHOWED. I got the estimate and waited home on several occasions for their appraiser to show, he never did they did not repair the damages.I have called and called and have gotten nowhere with this company. I cancelled my service with them and they charged me over 800. for less than one month of service, they added back on everything I canceled this was not the agreed upon 149. per mth. I got angry and cancelled my cell phone with them, 4 times I have called and cancelled and they tell me today they have no record of my cancellation, again. I told them every month I cancel and every month you bill me. Let the buyer beware you never cancel with this company and they will continue to bill you. Today I am going to small claims court to resolve this matter once and for all, let them tell the judge I do not want to cancel.

Glenda of MATTAPAN, MA September 22, 2009

I received an outrageous bill with 3 international calls which total 200.56 not including taxes. It happened on August 13,2009 while I was at work... first call 3:25, nd call 3:43 and 3rd call 4:13. Why on earth would someone call three times internationally with these prices? I live alone and Mr. P insisted those calls came from my home phone. This is crazy... He would not give me an address or a chance to dispute his decision. He stated I am obligated to pay. He also stated they do not investigate since it came from my home phone.

I have been with verizon for over 30 years and have had this same number. Never, have I made an international call. I don't even know how to make those types of calls never mind call Santodmgo Dr. Please help me solve this problem as I am not paying for a bill I never made. Your prompt attention to this matter is greatly appreciated.

Eric of sarasota, FL September 16, 2009

Sedgwick is a claims company that in this case is representing Verizon FIOS. They sent me to Sedgwick after two weeks of phone calls because lightning hit Verizon's equipment and fried everything in my house wired to it. This includes my HP desktop(valued at 849.00), my 40" LCD tv's high definition inputs(tv was 799.00), another tv (old and pretty much worthless but still working) and a dvd player(valued at 50.00). The funny thing was that even though lightning ultimatly hit my house, there was no evidence of a strike anywhere outside of my home, and not a single breaker was thrown, and not so much as a light bulb was blown in my home. The lightning that traveled into my home came thru Verizon's equipment, and it fried everything of verizon's, and only things that were wired to it.

So after much discussion with Verizon they referred me to Sedgwick. After two weeks of run around Tom G tells me that this has happened alot to other clients of Verizon, especially in florida, and that he, his supervisor, a grounding specialist, and a verizon supervisor were going to have a conference call about this problem. Tom said I would here from him that friday or the following monday as they would make a decision on the multiple claims they had for an identical problem. After not hearing from Tom until wednesday he told me that my claim was denied, when I asked him why he stated that this was an act of god.

Now I have been told that what happened to me should be impossible if the equipment is properly grounded. When I first talked to Verizon the very first day I expressed my concern about lightning as there were storms around that day, and I was told(I didn't write down their name) that a field supervisor was going to come out the next day with a repair tech to inspect for problems. My wife told me(i was working) that only a tech came out and he replaced ALL of their equipment in and outside of our home. He then left and went across the street and next door to the other two homes that were affected by the lightning. They only lost service and not equipment, so my home took the worst of it. The fact that it affected three homes at the same time suggests to me that the actual lightning strike didn't hit my home directly, but maybe some kind of box or wiring connecting multiple homes.

Ellen of Staten Island, NY September 15, 2009

I moved from one side of street to the other on 8/31. Phone wasn't hooked up. Called on 9/l. Fix on 9/3. Started to get buzzing and static upstairs phone. Fixed it on 9/5 and then I started getting buzzing. Between upstair lady and myself for have called at least 15 times from 9/l until yesterday 9/14

Have been promised over and over that someone would be coming 90% of times noone showed up or called. I have told everyone I spoke to that my husband is terminal and we need a working phone. This is the 15th day since we moved. No one ever calls to explain anything just keeps promising that some will surely be there. Can you help

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