Complain about a product or service

Verizon Local Service

Dalida of Providence PA (03/24/08)
Around 10/07, I decided to change my phone package to save money; I opted to take out regional calls; not knowing that with my son using the computer, it would be a huge mistake. Now, I have a debt of 4,099.

I think that Verizon should it called me and make me aware of this outrageous bill; instead of continuing billing this monstruous bill (I have never seen a 2 mos. phone bill this high)- Now, I have a collection agency asking me to pay I do not know how I am going to pay that back and also, I am afraid I'd ruin my credit history: my son is jobless and just make enough to make a decent living. back. I am juggling to take care of other bills.

Ronald of Riverview, FL March 18, 2008

Ronald of Riverview FL (03/18/08)
I have had my phone service with Verizon for several years. I called customer service and requested to have all my service to a new address. When I got my bill they had raised everything. Plus, on top of that, they charged me an installation charge of 80 bucks and an activation fee of 30 bucks; so what it amounts to is they started a new service instead of the transfer like they said on the phone. They lied to me, and I am very disgusted with this company. They sent me a bill for 336. I am going to cancel my service with Verizon and go to Brighthouse who I think are cheaper with a lot better service package.

I have high blood pressure, and when I got my bill I was so upset my blood pressure went through the roof. I had to take a nitro tablet to stop my chest pain.

Ramon of North Brunswick, NJ March 17, 2008

Ramon of North Brunswick NJ (03/17/08)
Few years ago I had a Lan line and internet access with Verizon. I lost my job at that time and called them up and cancel my account with them; after that, I was in that particular address for about a year and I never got a bill from Verizon or any paperwork. Now, they hired a Lawyer and went to the court and they had a Wage Execution done and the problem is that, I never got notified either with a certified letter or regular letter nor did I get served personally. They are charging me 1,699.27 dollars for services or whatever that I haven't use. The law says that, I need to get notify and that I have 10 days to answer back but; how I am going to answer if I don't know what is happening?

This emotionally had put me under a lot of stress, plus I have to mention the fact of been embarrassed at work, specially Human Resources Department.

Esther of Atlantic City, NJ March 15, 2008

Esther of Atlantic City NJ (03/15/08)
On Nov. 4 2007 I signed up for the Verizom Promotion of all 3 services.I was promised an 19 in color hd flat screen tv.I was told a letter would arrive in 3 weeks to tell me how to claim it. I called them in Dec,Jan,Feb and March.Each time I was told the same story,they had to hand generate a letter and it would take 4 weeks for it to arrive. It is now 4 months and I have not received confirmation or the TV.

Deborah of Emmaus, PA March 4, 2008

Deborah of Emmaus PA (03/04/08)
I have been a business customer of Verizon since June 07. I have called them three times about not having my business listed in the information database. In other words, if people call 411 or information and ask for my business name, they are told, there is no listing. Three times I have called Verizon and they still have not fixed it. I pay 170+ per month for their services. After three calls it is clear they are not going to correct this issue.

Lost business... I want to change providers and recover a portion of my monthly payments.

Dave of Centre Hall, PA March 2, 2008

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