Complain about a product or service

Verizon Local Service

Sergiu of Ridgewood, NY October 28, 2009

In some words i will present you my situation: What happened exactly was that Verizon took over the company used to provide me with phone service on July. On my first invoice I received from them right after the change was made, my bill came very high.

I make a lot of phone calls to Romania and I buy this NY Central Calling Cards that I always use for making these phone calls. Like never before on bill instead of showing the local phone call for the Access Number form the calling card to dial the romanian number, my bill is showing that the romanian number was directly dialed. I tottaly consider that Verizon made a mistake and I need somebody to help me in solving this situation.

I was trying to talk to somebody from Verizon but they were asking me to provide them with a paper from the calling card company that would say that this specific phone call was made thru the calling card. Information I am not able to provide them with since my card is already in the garbage becasue I use a lot of calling cards and this people from the NY Central Calling card company in order to have them sending me that information I have to give them the PIN# from the card I used, card which is already in the garbage like I said before.

So I called again Verizon after having people from calling card company telling me that they not able to give me that information since I dont have the PIN# from the card willing to solve somehow this situation. What people from Verizon were telling me, is that overall was my mistake that I dialed the number directly the number from Romania or could happen that I did dialed the Access # but somehow an error happened and the number from Romania was diled directly which to me makes no sense, this people they hardly think. Anyways this is the story and I would appreciate a prompt response in solving this situation.

gary of johnsonville, SC October 20, 2009

we have had verizon services since 1965 and i had to call verizon about another matter and in the process..from a fried...learned that as a new subcriber i couls have the freedom value plan for 29.95/month for lifetime...now, why can't i get this plan as i have been ...supposedly... a "valued" customer? we are entering the retirement period of our lives and we should be offered this reduced plan. would'nt you think?

Edward of Schaghticoke, NY October 12, 2009

Again, phone is not working (land line). Repair to be done Sat 10/10. No one showed up. Called Mon- was told it was rescheduled for 10/14. No one cleared it with me. I wont be there. This line has had a repair call on it almost every month. Never is fixed for long. They will not invest in new equipment as is needed. Why should I pay for such lousy service.

We live in a rural area. We need a working phone line. We are payinf for it, but they are not providing it.

Corey of Bronx, NY October 11, 2009

I received a home telephone bill from Verizon mid Sept. 2009 stating I owed 105.22. I called immediately to tell them it must be some kind of mistake because I was a MCI customer. I was told that Verizon took over MCI and that it was MCI's responsibility to send me a letter notifying me that I was now a Verizon customer. I told the representative that I wanted the service disconnected immediately and that I expected to be charged the rate I had with MCI 39.99 plan.

I was told okay and then I immediately contacted cablevision for phone services which I presently have. On Oct. 9th I received another bill from Verizon and the payment due has spiked to 172.98.

William of New York, NY October 8, 2009

I have local and long distance service with Verizon. I use a different service for international calls via access #. In September I used this access # to call Israel. I was just notifiyed by Verizon that for some reason the call was billed to them rater than the Access #. Since I dont have an international plan with Verizon instead of the .10 a minute they charge they are trying to collect 5.00 a minute which is usury. They are trying to collect about 150 for the under 30 minute call.

Beverley of Brooklyn, NY October 7, 2009

I am a customer, of Verizon for 4 years,i recently moved and wanted my phone services to be relocated at my new address i called verizon and made the arrangements i was told that my service was turned on but when i tried to use my phone it was dead there was no dial, tone i called and reported the problem i was told that if they send someone to the premises, and it was not a technical problem, then i would have to pay for the repairs.

i then ask them to cancelled my order. a bill was sent a week after with charges,for line, premises visit, and other charge that does not make any sence.i called trying to explaine the problem but told that if i had allowed them find out what the problem was then i would not have the situation i am in, i need to find out if i am at fault because i dont want this charge to mess up my credit report.i dont have any service with verizon and can not understand why i am to pay 127.02.

Vikash of Denver, CO October 3, 2009

During the fall of 2004, I ordered home phone service from Verizon for my apartment in Stuyvesant Town (Manhattan, NY). Verizon established an account for me, but was unable to get the phone line working despite multiple technicians visiting my apartment on multiple occasions. Finally I got frustrated and canceled the line. Verizon sent me a final bill for about 100. I refused to pay the bill on the grounds that the phone line never worked -- no dial tone, no calls. In Jan of 2005, Verizon sent a bill collector after me, Encore Receivable Management. That bill collector found in my favor. Then Verizon sent CBCS after me several months later. That bill collector found in my favor. Most recently (Aug 2008) Verizon sent Debt Recovery Solutions after me. That bill collector also found in my favor. I have recently contacted Verizon directly to get them to stop harassing me. Let's see what happens.

Frank of Princeton, NJ September 27, 2009

I am an architect and the economy is not very favorable for the real estate market including construction business as a whole as we all know. So I have to be very careful and keep a close eye on my current budget. This account was cancelled 9-02-2008. The number was vacationed for another 5 months. May15, 2009 I applied for a Triple PLan with Verizon, but only if I get my business phone number transferred from Vonage to Verizon. They said no problem, and June5, 2009 we will install the Tripple-Way-Deal for 94.99 +some extras (total 125 per month for 2 years in your place. This was done that very day butthen the mess began. I received instead of one bill 3 different bills adding up to astronomical numbers. I called again and again, talked and talked to Verizon staff people and supervisors again and again being alway told that things will be right from now on. And finally last week 9-24-2009 Ms. Jessie explained to me, that she finally was able to combine all 3 bills into one (the proof is still out there), but I have still to pay 180.27 for my account which I cancelled -as mentioned above- 9-02-2008, and revitalized May15 2009 with the with the 'Tripple-Play'-Deal and the phone number transferred. So what Verizon asked me to do is to get paid for something I never had used in the first place, and on top of it pay for the transferred number as additional charge. I simply call this unethical, especially since all these months and these talks and promises Verizon insists on getting paid. Therefore I ask you as a citizen of this state for protection and help convinced that finally justice will prevail.

Claudia of Brooklyn, NY September 26, 2009

In April 2008 I realized an increased charge on my local phone bill - I called Verizon to invesetigate. I was informed by a supervisor that it is supposedly common and legal for 3rd parties to charge Verizon's customers through their monthly bill for unauthorized services. Further that Verizon could not remove the charges but that I would have to contact the company OAM directly - in addition I could put a block on my account to prevent this from happening again.

I did block my account, and asked with every single complaint I made to Verizon to make a note on my account that I dispute the extra charges -however the charges remained: a total of 111.76 for Miscellaneous Charges and Credits, Billed oh behalf of More Yellowpages Inc as a Directory Listing for 39.95 per month. I thought I will contact this peculiar OAM company to complain and inform them about my dispute, however it was impossible to reach someone under the number listed on my phone bill. I gave up on trying, but I am still not planning to pay for these unauthorized charges!

f. of woodbine, MD September 23, 2009

i lost telephone service on 9/11/09. i called verizon on that date and requested repairs. i again requested repairs on 9/15. i was told at that time that they could not schedule a repair until 9/29. my phone service has been intermitent at best. usually there is no dial tone, or if i do get a dial tone, i am usually disconnected in the middle of the call. it required 20 minutes and at least 15 dialing attempts to get a dial tone so that i could bring up this web site. i think it is unconscionable that i would have to wait almost 2 weeks to have any repair service on this phone. why the hell am i paying for this kind of poor service anyway? will my bill be pro-rated for the portion of the month i have not received any telephone service?

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