Complain about a product or service

Verizon Paging

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Sam of Anchorage writes:
In December of 1998 I purchased a pager from Costco (an Airtouch service pager). I renewed the full year service in Dec of 1999. In approximately a year and a half after I had originally purchased it, the pager started malfunctioning. I put in a drawer and forgot about it, since I now had a cell phone with paging anyway. I took the pager back to Costco a short time thereafter(July) and was happily given a refund for the pager that didn't work.

I didn't think to call and try to get a refund on the service I had paid a full year in advance for. But I did in August, call Airtouch, and was told that I would receive a refund for 5 months (through December 2000). Great! I thought, I wouldn't be out the full $84.00 at least! Did I mention that I received pages most of the time when it did work? Not always. I called back and found that Airtouch was now Verizon. OK whatever, long as I get my refund. I called back Dec of 2000 and was informed that the service was never shut off!

They did inform me that I would still get my refund from August. It is now Jan 31,2001 and I am still waiting for my refund from August of 2000. I was told all about billing cycles, and all sorts of red tape that excuses them from giving me my money back, but I don't care about any of that! Please! Is this how you treat customers? I will never use any of their service ever again after this. This is worse than dealing with the government!

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