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Verizon Wireless - Poor Reception

Verizon Wireless • Rates • Coverage • Contracts • "Perpetual" Contracts • Billing Disputes • Other Verizon Services --- News • Verizon Wireless Opens Network to All Devices, Software • Verizon Agrees to Stop 'Unlimited' Claims • Verizon Wireless Changes Contract Policy • Verizon Wireless Raises Text Message Rate • Verizon Limits Its "Unlimited" Wireless Broadband Service • Verizon Wireless Cuts Early Termination Fee

Victoria of Dublin CA (8/1/03):
I was told that I can use my cell phone from coast to coast and that they have more towers so less dropped calls. But I even got dropped talking to Verizon Tech, they had to call me back on a landline phone. I am having problems connecting, it takes anywhere from 30 to 50 seconds of dead air to get a ringing tone, if I'm lucky. Then the call has so much static I can barely understand what they are saying. They kept blaming it on the phone and after the 3RD phone I had an emergency back east and this phone had the same problems as all the others, then I called Verizon and they took me through alot of technical trouble-shooting, then she said it was another defective phone.

I went to the Verizon store in Hanover Mass and they said oh it doesnt work by the beach or at airports. They did give me another phone (the same phone). So I got back to the house and on the TV the Verizon commercial was on and there was the Verizon man standing on the beach saying "CAN YOU HEAR ME NOW?"

Robert of Whittier CA (4/17/02):
CAN YOU HEAR ME NOW? After being with AT&T Wireless, my wife and I decided to go with Verizon due to the fact they had a special of calling 11 western states with no long distance and no roaming fees. Great! We thought.

When we went 180 miles from L.A. to Lake Isabella, Ca., the phones would not work. After calling Customer Service, the man said with an adjustment from "A" to "B" for a particular function of the phone, it would work fine. The next trip, no one could reach us or leave a message. We couldn't call out, except to 611 (Verizon). We asked what was wrong and were told that some places just didn't receive signals. It would have been nice if they would have mentioned that when we purchased the phones.

We wanted out of the contract due to the fact that Verizon wasn't meeting their contract. And, we were told no, it would cost us $300 to cancel before the contract was up and too bad for us. So, we cancelled one phone for $150 and got a phone from AT&T that does work 180 miles from L.A. We are just waiting for the contract to expire to get rid of the other Verizon cell phone. We will never recommend Verizon to anyone we know.

Andrew of Hamilton AL (4/2/02):
I went to a nearby mall one weekend and saw a Verizon shop and decided to see about getting a cellular phone. The girl who helped me ran a credit check and told me for $150.00 I could get the phone. I asked her several questions about coverage of the phone. She told me as long as I was in Alabama I could call anywhere. I told her where I was from and she told me a lot of people from where I live had bought cell phones there.

I live about an hour from this mall and that night when I got about 30 minutes from where I live, I had no service. Come to find out Verizon Wireless doesn't even have phone coverage where I live. The very next day I took the phone back very upset because I asked the girl several times about service in my area. The girl didn't even apologize for being wrong, then she told me she could not give me back the $150.00 I had put down on the phone. I was told it would take up to 3 weeks before I would get my money back, because it would have to go through Verizon.

I have talked to Verizon because they are the ones who have my money and are responsible for returning it to me. I have called about 5 times in the last few weeks and every one tells me a different story. I cannot get a straight answer from anyone. As the weeks go by I feel like my money is not coming and there is no one I can talk to that is willing to help me.