Complain about a product or service

Verizon Wireless

Verizon Wireless • Rates • Coverage • Contracts • "Perpetual" Contracts • Billing Disputes • Other Verizon Services --- News • Verizon Wireless Opens Network to All Devices, Software • Verizon Agrees to Stop 'Unlimited' Claims • Verizon Wireless Changes Contract Policy • Verizon Wireless Raises Text Message Rate • Verizon Limits Its "Unlimited" Wireless Broadband Service • Verizon Wireless Cuts Early Termination Fee

No two ways about it -- Verizon Wireless is far and away the nation's largest wireless carrier, with nearly 35 million total subscribers as of mid-2003.

It's also tops in network quality according to a J.D. Powers survey released Aug. 1, 2003. Verizon outpaced competitors in the four most important call quality problem areas: dropped calls, static, voice distortion and no connection on the first try. Nextel and Cingular also did well and AT&T Wireless was average.

Well, all that may be so but there are plenty of other problems plaguing at least some Verizon Wireless customers, including billing mix-ups, rate plan confusion, contracts that seem to renew at will and, to be polite, a less-than-evenhanded approach in dealing with consumer concerns.

In case you're interested, Verizon Communications owns 55 percent of Verizon Wireless with Vodafone Group owning the rest.

A few sample complaints ...

Michael P Reneau of Fresno, CA May 7, 2006

1 1/2 years ago I signed a 2-year contract with Verizon for cell phone service. Because of a package deal I was given three phones (me, my wife and my son).  We were told that we would be issued new phones when we renewed our contract and we would just have to turn in the old phones.

November 2005 our contract ran out so we went back to the same office to renew and exchange our old phones. In the process of filling out the contract I asked the clerk about our new phones that were promised to us two years before.  We were abrubtly told they no longer offer that and if I wanted a new phone I could get a 100 credit on my account to put towards a new phone, and that was that!

Carman of Spfld, OR April 8, 2006

I ordered a new phone. My phone is broken and only works intermittenly. I ordered the new phone over one month ago and no one will answer my emails asking where it is. They keep charging me for the service but will not sell me a devise to use it.

Philip Gene Colling of Phoenix, AZ March 10, 2006

My cellphone made "data" calls by itself even with the keypad locked all of these calls were exactly 9 mins in duration resulting in a bill of 600 + dollars i attempted to resolve this thru customer "service" (lol "service" what a joke) and was told that I was resposible and there was nothing they could do. Then I got the next months bill and it was over a thousand dollars I called customer "service" again and was told my account had been sold to a collection agency

Fred of Hayes, VA February 24, 2006

I had a 2 year contract with Verizon Wireless. After too many problems with billing, their phone protection plan, on 9-02-05 I requested my phone put to sleep while I was overseas (20 days). Service went back on 9-22-05, and I waited for contract to expire so I could switch to different company. Oct. 13, I switched to T-MOBILE, and Verizon sent a bill 144.09 caliming I owe an early termination fee, because my contract was extended for the time my phone was sleeping! They are forcing service on me that I did not want so they can collect more money.

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