Vonage

Cesar of Norcross, GA September 25, 2009

I have a phone service plan to call Mexico & Panama unlimetid but on the 31 of august. I call vonage just to look into thear so call worl plan for 24.95. when I check my acoount on september 11 I notice my plan was change without my consent or autorization. Mr Mike Spendley told me that they connot change my plan back on. I'm not very happy with this. they are in valation of my right. I hope you help me with this matter. I have change from my plan without my concent.

well to i have to go to a internet service were they sell international service to make my call but I have to get there with a taxi at cost of 3.00 per trip each time a must make a call. ps my plan was 39.99 plus tax the swict me to the so call worl plan with a cast of 24.95 per month. tell me why is plan car worl plan when it don't have panama colombia Ecuador Peru ect

Sam of birmingham, AL September 22, 2009

no Phone service provided, had service for 1 year and 3 months, could not call, talk or receive calls on the phone called customer service numerous times no one speaks english and always tried to sell me more stuff. could not cancel it online where I purchased it but had to stay on the phone for over 2 hours while I got shifted from one person to another.

Marc of Havertown, PA September 22, 2009

I was signed up with Vonage a few months back after having left Comcast. My phone service has been terrible since day 1. I tried contacting the company with the hopes of finding a reason and resolution to my phone problems: Both parties hear their voice echoed, Outgoing calls aren't completed, Static on the line, Voices sound like robots, Can't hear the other party, Dropped calls

The response from their Technical Support person was that Verizon (my new FiOS internet provider) was to blame and there was nothiong Vonage could do about it. They didn't even try anything else to trouble shoot it. I told the rep that I would be cancelling service as soon as I returned from vacation and they said "OK. Sorry to see you go."

Now, it took another 2 weeks to get the number from Vonage to Verizon. It was completed on the morning of 9/21/09. I called Vonage to close my account and was told they would charge me a 39.99 disconnection fee plus 33.20 for the current month (only 4 days into it!) plus 79.99 for their adapter. I told them I shouldn't have to pay any of it because they never provided me with the quality of service they promised. They dropped the total to 60.32 and told me they couldn't do anymore than that. I protested this and they gave me the number for their corporate office and said I would need to dispute the rest with them.

They just returned my call, 9/22/09 11:30 AM EST, and said they would drop it to 39.99 for the disconnection fee and would not do anything beyond that. I don't see how a company can be so corrupt. They didn't even try to fix this issue when I called about it and now they want more money.

Rachel of Sacramento, CA September 18, 2009

I signed up for Vonage July 2008. In May of 2009 I moved into a home that already had phone service so I no longer needed to pay for something I didn't need. When I called Vonage, I was told I would be charged a 39.99 disconection fee and some rebate fee if I canceled before my one year anniversery and was advised to downgrade to the 9.99 a month package and just wait until July to cancel my account so that I would not be charged any fees. I agreed to do this so I wouldn't be charge a hundred and something dollars. It is now Septemeber, after my one year anniversery and I called to disconnect my service. Now I am being told that I have to wait another year if I don't want to be charged a disconection fee, when I was told I wouldn't be charged ANY fees after one year. Of course, I can't find the ORIGINAL terms of conditions for when I signed up, because they recently changed them!

Anthony of BARRINGTON, NJ September 18, 2009

Signed up for Vonage 9/18/08 with a 1 year contract, after a year was the worst phone service I ever had and 20% rate increases over 10 months (remember their commercials about the phone co. rate increases "but not with Vonage" haha.

I called to cancel and was told I had to do this n 9/18/09 or I would have to pay early termination fees, plus 49.99 rebate back on the adapter plus disconnect fees, sold my home on 9/4/09 and waited until 9/18/09 so as to say 100.00 + in fees and right after I hung up the phone with the worst customer service broken English speaking person I eve encountered I logged onto my credit card account and they immediately billed my card for charges I wasn't to be billed for, I filed a dispute with my credit card company, a complaint with the Federal Trade Commission and now this.

Jeffrey of Lake Oswego, OR September 18, 2009

I canceled Vonage Service in May after one year. I had prepaid the entire year prior to get a better rate (19.99 per month vs 24.99). After a year, I canceled and switch carriers taking my number with me. Vonage kept sending me bills for the next year, which I ignored having already canceled the account. The next thing I get a letter from a collection agency trying to collect 329.03 from me.

I called Vonage customer service and got the run around. The customer service person admitted that Vonage was in error, but said she was not able to correct my account. I asked to speak with a supervisor and was told that the charges were wrong. They put me on hold for over thirty minutes.

Finally, I hung up and called back. Same story. They said they would call me back, but I haven't heard anything and I still have the 329.03 balance showing on my online statement. Time wasted on the phone more than two hours. Possible credit report damage. Harassment from RMS Collections.

Judith of Miami Beach, FL September 16, 2009

I have never been connected to Vonage services yet they have charged my bank for services rendered for 10 months & given my information to third parties who have done same. I have made repeated phone calls as has my bank & they do nothing. They are now threatening my credit.

kushal of jersey city, NJ September 16, 2009

I was a vonage customer and first ordered vonage in december 2007,then after i was not using it for long time in july 2008 i have decided to close that service. I have called customer service and told them that i am not using the service for long time and now want to close this service.They were asking me to go for some cheaper plan that will cost me less. I told them that i am not using it so i do not want to use the service and please disconnect my service. After that i thought it is disconnected and now i found they are still taking the money from my account for more than 15 months. That cost me more than 150.00 till now.

Hugo of Hermitage, TN September 5, 2009

Activated service with Vonage. Tried to cancel service after two weeks because of multiple problems with the phone service: the same phone No. had been issued to us and to another vonage customer, the line was down most of the time, customer service people could not resolve the problems (some cust. people could hardly speak English).

They refused to close the account, but, continued to access our final institution, withdrawing funds without our approval. We had to close the account to stop them from taking more money out of the account. Vonage took over 400,oo and as of this date they still refuse to return it.

Vonage took funds out of our account for service that was never provided. We spend time and money transferring messages (doctor calls, hospital calls) to the other vonage customer after they issued identical phone nos. to us.

Kim of Ellenwood, GA September 3, 2009

I signed up for service almost 2 years ago, I had service for 20 months, then I decided to cancel since I lost my job. After cancelling I asked for the address to return the products, but I was told that I could not return the equipment and that I would be charged the 175 for the router. My last bill paid via my credit card was 218 and now they do not want to take the equipment back and have charged me the fee.

I have lost a total of 200. Even though I faxed over documentation that shows I should of never been charged those fees because these conditions were not described to me at the time I signed up.

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