Vonage

Casey of Hesperia, CA July 31, 2008

Casey of Hesperia CA (07/31/08)
I tried to sign up with Vonage on May 17, 2008, the basic plan with 2 lines. It is now July 30th and I never received any equipment or correspondence from Vonage regarding my order. However I have no less than 111.00 charged to my Visa since May 17th. The last charge being 41.35 on July 17,2008.

I called the number that I had used when I tried to sign up. I was put in contact with an Account Rep. who stated I could not get my money back because it was past the 30 day money back guarantee period. UNBELIEVABLE ! I never had the service to begin with ! Nothing. But no credit back to my Visa.

What a rip-off. Needless to say I called my Visa provider and put all the charges into dispute. Now we will see if Vonage tries to dispute it directly with Visa.

Denise of Paradise, CA July 29, 2008

Denise of Paradise CA (07/29/08)
I tried three different times to start the service.After that I still did not have a service,but was being billed.Four different times I have tried to cancel the service,each time being told it was canceled.I still am being charged monthly fees.I can't seem to get the service closed or my money back.

Money,time-meaning hours of sitting on the phone and being transfered from one person to the next.

Marc of Suwanee, GA July 29, 2008

Marc of Suwanee GA (07/29/08)
Talked to sales and was told that Vonage would work easily with my current situation regarding phone lines and DSL. Signed up and money was paid immediately. When installing their box I found their service did not work. After talking to 4 technical people I was connected to a higher level tech support person. I was told that I would either need to get a modem from ATT, move my phone to the other side of the house and disconnct my home security system if I wanted them to send me help. I told them I did not like being inconvenienced in my home to accomodate their system.

Fortunately, I have a 30 day trial period to ask for refund. But when switching back to ATT I was told this will take 2 weeks if I want to keep my number. Now I have no phone service for 2 weeks. When this is restored, I will call back to Vonage to get refund and return their equipment. What a waste of time and energy. I have other more important things to do.

Nikki of Benbrook, TX July 25, 2008

Nikki of Benbrook TX (07/25/08)
I canceled my service with this company in March 2008 (service never worked the few months I had it ), which I believed by my calling in and telling them I am canceling this service the service would be canceled. Well I never heard from them again until July 24, 2008, when I was waiting for my child support to hit my account and I get a txt with my account balance that said as soon as my money hit Vonage pulled out 192.00 all of my money.

I called Vonage and they told me this was because I hadn't paid my bill ect ect and for their modem. I was told if I called back in with some number on their modem I would get a full refund. Well today I call back in July 25, 2008 and I am giving the run around and told the only way I will get a re-fund is if i sign up for a new account which will cost me 50.00 dollars. I just want EVERYONE to know this company is terrible, and do not sign up for them. If you or someone you know is going to file a class action suit against them I would like to be included. Thanks

That was all the money I have for the next 2 weeks to take care of myself and my two children. I am a single mother and I feel like I have been in a since raped and violated by this company. They not only have stolen from me but from my children as well.

David of Lomita, CA July 25, 2008

David of Lomita CA (07/25/08)
I signed up because i need to use virtual phone numbers. 1 minute after signing up, I bought a virtual number. Called the virtual number and the call log did NOT show up under the virtual number's log. It showed up under the main number's log. I need inbound calls to virtual numbers to show up under the virtual number's log. So i called customer service and spoke to a rep for 1 hour about this. the rep then concluded it was impossible. So i asked to cancel my service. Do not ship the router and refund all my money.

This is 2-4 hrs after purchasing online. The rep said that it was not possible to cancel. I'd have to call back later. So I get a 9.99 shipping charge and a 16.94 charge for a virtual phone number that I made 1 call to. I call back and they refuse to refund the virtual # charge. I ask for a manager. The manager refuses. I call back and then ask to cancel the account. It's after business hours. And I get transferred all around India to find out I need to call back tomorrow.

So i call the next day and they apply a 39.99 charge to the account until they get the device back. So I finally get around to sending the device back and i notice the email says my return authorization number is going to expire SUNDAY July 27th. So I call Vonage and ask them to extend the return period another week so I can get the device shipped. The cancellation department refuses.

Then I call the billing department. They refuse. But they don't just 'refuse' they put me on hold for 10 -20 minutes and then refuse. So I say, okay. Now what? They say we're going to charge you the 39.99 and maybe some more charges. So I call up my credit card company and do a chargeback for the 9.99 the 16.94 and the 39.99.

3-6 hour time loss. and 66.92 in useless charges.

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