Vonage

Amy of Santa Rosa, CA July 22, 2008

Amy of Santa Rosa CA (07/22/08)
I was told if I sent the receiver back I would get a refund, and in March upon cancellation a duplicate account was created this was clarified through management the reason it was cancelled on July 8th was because there was no knowledge of this duplicate account, I was told I would be credited for the mistake of a duplicate account please credit my card for March.,April, May. June and now July and a early dis-connection fee of 39.99 this duplicate account should have been canceled or never created on March 4, 29.11 X's 4= 116.44 plus 39.99

Mark of Apex, NC July 21, 2008

Mark of Apex NC (07/21/08)
I signed up for 2 free months to try the Vonage phone service. I asked to have my phone switched as well. I received my Vonage phone adapter within a week of signing up, but it took nearly 1 month for the number to be reassigned. Once I started using the service, I noticed call quality issues. There was an echo and static on all calls.

I contacted their tech support and tried reconfiguring the phone adapter to be in front of my router rather than behind it. This did not solve the call quality issues and in fact created problems with my internet connection.

A little over two months after switching to Vonage I decided to cancel the service. I was told I would have to pay a 39.99 disconnect fee plus and additional 56 for the phone adapter. I told them I would return the phone adapter and they told me they would not accept it. I told them I would not pay for a service that does not work. They canceled my service, but have billed my credit card over 96 for doing so. I will contact my credit card company to dispute the charge. Vonage engages in deceptive marketing practices and provides a substandard service.

Unfair billing of over 96 dollars to cancel a service that does not work as advertised.

Vanessa of Long Beach, CA July 17, 2008

Vanessa of Long Beach CA (07/17/08)
This company tells you that they dont have a contract but when you notice that you cant use their services and try to cancell they want to charge 200 to cancell. The keep your credit card so that they can still charge your monthly dues. And even when they take your money each month about 20.00 a month for 2 years, they still send you to collections.

Jordan of Indianapolis, IN July 16, 2008

Jordan of Indianapolis IN (07/16/08)
I signed up for vonage home phone to have my home number transfered to vonage which was a huge mistake. After I signed up I looked online to find several complaints about vonage I called them to cancel my order the day after I placed it. they refused to cancel my order.

Vonage charged my credit card 265.00 the order was never completed.

Carl of Merritt Island, FL July 16, 2008

Carl of Merritt Island FL (07/16/08)
Sign up for vonage in Dec 2006 and lost home due to forecloser. Call Vonage they refuse to cancel and hung up on me several times. I had one rep tell me not to return equipment then the next rep claim it would be 170. fee to cancel. I just kept the service till I got a new home.

I finally hook it up Jan 2008 and I have try to cancel service every month since then. I stop payment on the card for two months and now they claim they can't cancel until I pay the two months. I am sending the equipment and money order to there address certifiled mail this Friday. I would like to jopin any class action suit against them that I can!

Spending money and time I don't have.

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