Vonage

Andrew of Beaumont, CA July 15, 2008

Andrew of Beaumont CA (07/15/08)
Bad customer service, refuses to transfer to supervisor. Told rep unhappy with his service he said it was not a valid reason then hangs up on me. Called back was promissed to be be transferred then placed on long hold. Rep came back and said to file a compliant online intead. Told her rather speak to supervisor and was placed on hold for 20 minutes more then got disconnected.

Fustration and stress, all for a simple question for the company.

Linda of Morgantown, WV July 15, 2008

Linda of Morgantown WV (07/15/08)
I have received 14 phone calls on my cell phone from Vonage indicating that they were trying to reach a Lucille E. I told them repeatedly that there was no one here by that name and this was a private cellphone and to please stop calling. Nine phone calls were on Saturday; 4 on Sunday.

I emailed Vonage with the complaint. I also filed a complaint with the FCC and the DO NOT CALL registry. Today, July 15, I received yet, another, call from Vonage looking for this individual. This is wasting my time and minutes on my cell phone. What part of NOT HERE do they not understand?

Rachel of Cleveland, OH July 14, 2008

Rachel of Cleveland OH (07/14/08)
I called to cancel my Vonage account and the Customer Service Manager kept trying to sell me on other options. I kept telling her I just want to cancel over and over but she kept pushing until finally she was arguing with me about why I have to keep the service, going as far as to tell me that the one phone call I made on it last month made it worth while (really?). When she finally put me on hold to cancel we got disconnected, conveniently.

When I called back I had the exact same experience with the next person I spoke with. Both women were so rude and argumentative insisting that I keep my service and refusing to let me speak with a superior. Finally she put me on hold and came back saying snottily, I canceled it for you and it's going to cost you 43.09. When I started to tell her that this was the worst customer service I'd ever received and that I wanted the fee waived she hung up on me. I would not recommend this service to anyone!

Charles of Waccabuc, NY July 14, 2008

Charles of Waccabuc NY (07/14/08)
I have not used services through Vonage for some time. I have tried several times to cancel this service which is being automatically billed to my credit card at the rate of 145.20 per month. Although I have given the telephone number, Vonage has refused to cancel the number without additional information. Since the business was closed some time ago, we no longer have the records and can only provide the name of the account, the phone number at issue, the amount being billed each month and the reference number on the credit card. It seems that should suffice, but it did not. We simply want the account closed and have not been able to accomplish this.

As a result we continue to be billed 145.20 each month for a service we do not use and do not want.

Stephen of Trenton, FL July 14, 2008

Stephen of Trenton FL (07/14/08)
I have had an account with Vonage for nearly 2 years now. Due to issues with my DSL provider I was unable to access my account the I let the account lapse in payments. I received an email from Vonage stating that they had suspended my account and being that I didn't have DSL I decided to close my account. I searched their website for how to close my account and only after a long search did I find a paragraph about closing an account. It stated that I had to call in to close my account but provided no number. After searching further through their website I discovered the customer service number and called it only to be informed that they would not close my account until it was current.

The following bill came and I was shocked to see that even though my account had been suspended by Vonage I was still being billed. This internet practice of hiding information from consumers about closing accounts and preventing accounts from being closed is really becoming commonplace and needs to be dealt with.

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