Vonage

Gwynn of Lakeland, FL July 12, 2008

Gwynn of Lakeland FL (07/12/08)
I have tried for 3 days to call my Grand-Daughter in Indianapolis and was constantly told Lines are tempoarily down-0106. I don't know about you, but to me, 3 days is a LOT more than temporary! To put it mildly, I AM NOT a happy camper! Let's get some decent service going or I'M GOING ELSEWHERE! Thank you,

Rebekah of Chicago, IL July 11, 2008

Rebekah of Chicago IL (07/11/08)
I called to cancel my service, after having to call no less then 5 times, to find out that no one after 4:55est time can cancel the account, I had to call back the next day, where I told them I wanted to cancel my service, after much fighting with shaun, and his constant trying to sell me on different services he finally said he was canceling the account and that I was going to be charge a cancellation fee of 122.98 and would not cancel my service till I agreed to pay it.

I'm being forced to pay a cancellation fee I was never told of 122.98

Carol of Danville, OH July 11, 2008

Carol of Danville OH (07/11/08)
In September of 2007, I signed up for Vonage phone service. They do not tell you that if you have satellite internet service, their service will not work. After moving our phone number over from Sprint (long time customers) we ended up with Vonage equipment that never worked. I called to cancel, spoke to a man from India who assured me he would take care of the cancellation. I asked if we needed to return the equipment; he said to discard it, which I did.

When we re-enrolled with Embarq for phone service, Vonage made it very difficult to get the number back that Sprint (Embarq) had given to them! We went approx a month with no phone service at all because Vonage would not release our phone number. They are continuing to charge my debit card monthly and every time I call they either hang up, ask the identification questions, which you never seem to get right, then run you around until your frustration meter is through the roof!  Is the best route to contact your attorney or is there a class action going on? I work hard for my money and am not going to continue standing by while this sham company continues to bill me for service that never worked and was never used. Anyone know what to do?

Sara of Felton, CA July 10, 2008

Sara of Felton CA (07/10/08)
Cancel my Vonage do to moving; plus, you get horrible reception if the Internet lines are busy. I was inform that it would cost me 120.58 to disconnect...according to the terms that I read...it is 39.99 to disconnect...and all my balances are paid up before hand. I ask for a printout of what the 120.58 covers...they told me to look at my terms of agreement...which I did which noted that it was 39.99 to disconnect.

I want Vonage to charge me no more than the exact money that is quoted in my terms of agreement...which is 39.99. I noticed that there are numerous complaints...I can tell you now there are a lot of important items that Vonage customers are not aware of...maybe a class action against them would take care of this problem

Sara of Felton, CA July 10, 2008

Sara of Felton CA (07/10/08)
Cancel my Vonage do to moving; plus, you get horrible reception if the Internet lines are busy. I was inform that it would cost me 120.58 to disconnect...according to the terms that I read...it is 39.99 to disconnect...and all my balances are paid up before hand. I ask for a printout of what the 120.58 covers...they told me to look at my terms of agreement...which I did which noted that it was 39.99 to disconnect.

I want Vonage to charge me no more than the exact money that is quoted in my terms of agreement...which is 39.99. I noticed that there are numerous complaints...I can tell you now there is a lot of important items that Vonage customers are not aware of...maybe a class action against them would take care of this problem

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