Vtech

michael of blountville, TN August 6, 2009

I was given a set of there vtech phones 4 my birhday, phones are a little over a month old, one of the hand sets is not operating correctly, phones are suppose to have a 1 year warranty the handset needs to be replaced. I called the number provided and spoke to a person in general service, then i spoke to a supervisor they both told me I had to send them a reciept. I sent the warranty card in just like instructed it has the purchase date on it, I dont know to many people that ask for the reciept when they get a gift for their birthday. This is plainly a tactic by this company to get around having to replace defective products that are manufactured in CHINA of all places. I can't even by a spare batteries for the hand sets in a store, I have to buy them over the internet from this generic company, and this company should have to honor the warranty and replace any and all defective parts, PERIOD!

Amber of Soldotna, AK May 31, 2009

I'm on my second Vtech Vsmile in 6 months, the first one stopped playing half the games we had. The new one worked great!...for 5 minutes, then wouldn't play any games, then after about 20 minutes wouldn't even turn back on. I just bought it, so I went to the store to exchange it.

The new one, out of the box won't play any games except Dora, not even the one it came with! Complete peice of junk, it you google "problems with Vsmile" you will never ever buy one of these!

April of Fort Hood, TX February 16, 2009

bought 3 pink vtechs for all three of my daughters. they didnt work. sent them back to be replaced. got them and they still didnt work. i am lodging a full complaint on this company to get all of my money back asap. what a joke. this sysytem is an supposdly they are award winning. yea right not on this planet

i paid so far over 2000 for 3 systems and the games batteries and the adapters. i am very mad and my daughters are heartbroken over this

Rhonda of Sturgeon Bay, WI February 2, 2009

All I wanted to know is if I can get an extra handset. Emailed them twice & NEVER received a response. Guess they don't want the business.

Jessica of Temple, GA January 29, 2009

I purchased the Vtech Dora TV globe for my daughter for Christmas. Gift was purchased back in August from Toys R Us. Christmas afternoon when we tried to hook the toy up and play with it it would not work. At all. Nothing. I called the 1800 number to see if they could help me get the toy to work and the representative had me on the phone doing the most ridiculas problem solving I have ever heard of. End result: Nothing worked.

They said that I could ship the toy back to them at my expense and also for me to include insurance when sending it back and that they would replace it. Ha! What a joke! I have already paid for the toy once, why should I have to pay for a non-working product to be shipped back...I am the customer! Should'nt Vtech pay for that? So I decided to go another route and take it back to Toys R Us. They wouldn't take the toy back because it had been purchased more than 90 days before, so here I am with a toy that doesn't work and nothing I can do about it. Anybody who wants to purchase a Vtech product BEWARE it is likely that it will not work and you will be stuck with a defective product!

Angela of South Gate, CA December 31, 2008

I purchased a VTech baby cellphone at Khol's which was a Christmas gift for my 6mo old niece. Not even a week since I gave her the gift and I was informed that the toy had a major defect that could have been life threatning to the baby! I was informed that the toy felt hot to the touch so it was taken away from my niece and given a rest to cool off. The following day my Brother went to get the toy and found that it was leaking a liquid,when he picked up the cellphone it was determined that the battery from the toy cellphone had leaked acid.

The liquid/acid had eaten away at the surface of the baby's changing table where it had been placed to cool-off but may have caused more severe damage or potentially life threatning to my baby niece!!!!

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