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Carmen of Childers OTHER (06/27/08)
I have had problems with my Acer Laptop for neally 2 years now. and this is the Second computer we have now. The first one went back 5 times before threatening them with Consumer Affairs they replaced it. that took 18months of expensive phone calls where you are on hold for 30+ minutes. Plus it went back to the store where we bought it 2 times before this. They also lost a hard drive in one of the first lots of repairs which was never returned to us for data retreviel, not only did it have personal information, it had work stuff, photo, etc (which can never be replaced)
we have now got the new computer and have only turned it on twice in 3 month period as it is a lower quality that the first one and then when we turned it on well......it wouldnt so again! we rang the company and then they came and got it but this time again they wouldnt replace or refund, then repaired and now we have it back again and they put a smaller hard drive into it and the windows program doesnt run properly and has multiple errors so again they are getting the computer to fix hard drive and look at other problems.We have never had the use of these laptops fully at any time in the last 2 years. And for anything to be done we had to go over there heads and go to Managers, or threaten consumer affair, or legal action.
the laptop was purchased for 2399.00 and we have never in the last 2 years had proper use of it. Nor the new one they sent either. we have lost time, money, information. We are electrical contractors which rely on portable appliances for us to be able to carry out remote work, where laptop is essential part of job. WE even lost a contract job worth a lot of money and i mean a lot for us. $ because we couldnt retrieve the information that was on the original laptops hard drive that they lost after we requested it back.
Wayne of Newburgh NY (06/21/08)
My Laptop stopped working and when brought back to where it was purchased I was informed that it was not under warranty anymore, so my wife proceeded to contact the manufacturer and they said that it was not a new problem with the laptop but basically owell noting we can do since your warranty is expired. but if it is a known problem then by all rights they should have issued a recall or a notice of issue to those who have purchased their product and have them brought in for service before end of warranty. My 2 sisters have the same laptop and what about them, when theirs break? what we as a unit are out approx. $1500 doesnt seem fair.
Im out my laptop that had a value of near 500+$ and not to mention the hundreds of photos of my sons birth and first birthday and all (he is 18mnths) and other improtant files for work and banking information lost.
Cherish of Florence AZ (06/19/08)
I have had much the same problems with Acer Aspire 7720. I have owned it for 6 months and am about to send it in again, for the second time, for repairs. The only way warranty will cover this machine is to mail it to Temple, Texas after dealing with the rudest tech support I have ever come across. So for 2 weeks our family will be without a machine all at our cost and our risk. As much as this one has been gone already for repair, it is a wonder I even needed to purchase a computer in the first place, this one is never here.
Tech support thinks that the problem might be hardware, but it could be software they will let me know when the machine gets to the repair center. They will call me and if it is a software problem they will let me know what it will cost for them to fix it. Why can't they just help me over the phone to determine whether it is a hardware problem or a software problem in the first place? Ridiculous. I an old desktop Gateway that is about 12 years old and I haven't ever had any problems with it. Guess I am expecting too much out of this laptop to get through 3 months without having to send it in for SOMETHING.
Ajay of Varanasi IN (06/17/08)
my acer laptop computer in not starting . i purchase 8 month ago. i am very disturb and my work is very disturb.
Jeff of Chula Vista CA (06/12/08)
In November of 2007 I purchased an Acer Aspire notebook with Windows Vista Home. Which hangs and freezes almost constantly. I prefer WinXp Pro any day to Vista. Since the purchase of the unit there was a clicking sound coming from the LCD monitor left hinge every time I closed the unit. I thought it was just a feature of how the notebook closed every time, so I thought nothing of it. After taking it to Wal Mart, where I purchased it from, they agreed with me that it was a normal sound from the locking mechanism since the unit worked fine, other than the hanging and freezing ongoing issue.
In May of 2008 I closed the LCD screen just as I always have and this time, no clicking sound, but when I opened the screen to do some work the LCD screen was half gone and there was a crack in the glass cover of the screen starting from the same hinge that the clicking sound came from. I contacted Acer and told them the problem to which they instructed me to send in the unit for evaluation. The female that took down my information made a comment to me that she would put the issue of the clicking sound in the evaluation request. I was then contacted by email from Acer when the unit arrived at their repair station in Temple, Texas. I called to see what was the situation was. I spoke an Acer agent that agreed with me that the clicking sound coming from the LCD screen hinge could cause the screen to eventually crack. He them proceeded to forward me to tech support.
Once I reached the tech support department I was told that there was no note about a clicking sound coming from the left hinge of the unit by any of their agents, and that they WOULD NOT fix the screen because it was not a manufacture's defect. After trying for several minutes to get the tech support assistant to hear what I was saying about the clicking, the agent said they could fix it but it would cost me $649.00, which is the same price I paid for the unit in the first place. After making threats of a lawsuit, tech support came back and said they would fix it for only $350.00 now.
Needless to say I was extremely upset that first, their agents DO NOT take good notes, if any at all, and second, when I asked for the agent I just spoke to previously that agreed it could be the hinge that broke the glass cover and damaged the screen, they said they could not do that. I said when I called in today the recording said that your calls are monitored and/or recorded for quality control. I guess that was conveniently not the case with my call, because NONE of their agents knew whom I spoke to last before transferring to the tech support assistant. So after all the passing the buck finally finished, I finally said I need to speak to corporate customer care.
After being transferred to Frances, I explained the whole situation all over again to her, wasting more of my valuable time, energy and money to do this, I was told the same thing by her, with ZERO resolve. The only note Frances could find was from tech support saying that they would fix it for only $350.00, not $649.00...that's it! They would do no more, unless I paid. The damage to the LCD comes right from where the clicking sound was at the left hinge. There is not one scratch or mark on the notebook, anywhere. The crack is not at the corner where a crack might be if the unit was ever dropped... and the crack is not in the screen center anywhere, where damage could have occurred by getting hit.
We will see what happens when I take this up a notch or two and bring in the FTC, BBB and other consumer agencies. So now I am left with a $750.00, brand new Acer Aspire notebook that I cannot use at all. This laptop was purchased for business purposes, and after spending hours loading software and getting this unit ready for travel and business, I am left with a useless piece of plastic. Now what?
Lori of Brigham UT (06/07/08)
My laptop just started acting funny after about a month or two and got worse and then last month after five months it just quit and wont restore and f10 dont work wont go into safe mode starts and restarts no help an i am not a computer tech so i not messing with it any longer.
price of my laptop had to get another one to finish my schooling not and ACER again. but dont want the loss of money of something i bought on my credit card should work more than two months.
Michael of Hawkinsville GA (06/05/08)
I purchased an Acer Aspire 5100 notebook for my daughter on May 15 2007 for college. By April of 2008 the left mouse pad button had become stuck and did not work. I called Acer and they had me ship it to their Texas repair center. when I received it back about 2 weeks later the mouse pad had been replaced but the laptop would not boot, I got a media error so I called them right away and told them the problem and they had me ship it back to them again; 2 weeks later I get back the laptop with a letter that stated no defect found you need to reinstall your hard drive for the computer to boot up.
Now I am very confused because the computer still will not boot up and they are telling me to install a hard drive so I call them yet again and this time I am put through to the 2nd level to talk directly to a technician (so they said) the Tech pulls up the tickets from the first and 2nd times I had to send it in and tells me that according to the repair technician my hard drive was missing when they received it the first time and told me that if I installed it my computer would boot up. I informed this idiot that I never removed the hard drive and it was in the computer when it was shipped and UPS didnt steal it. I also asked where it was located and what a coincidence it just happens to be directly under the mouse pad (which they replaced the first time I shipped it) I was told that they didnt have to remove the hard drive to replace the mouse pad (which is not true).
When I asked to speak with a manager or supervisor I was told they do not take calls, I asked if they would investigate this to determine if the technician who took my laptop apart misplaced, damaged or stole the hard drive and he said no that there was no reason to since it wasnt installed when they received it. He then told me there was nothing they (Acer) would do. He would not give me any number or address to file a complaint with. I had to call another number to get a P.O. Box address that I could write to.
That hard drive had my daughters life as well as a manuscript she had been working on for the last 8 months. I have never felt so violated by a customer service department in my life. The cost to replace it is nothing compared to the loss of my daughters information. The fact that they would not even investigate the possibility that a technician lost my hard drive is absolutely unethical and should tell consumers that this company should not be trusted.
The loss of that hard drive and the possibility that my daughters information and manuscript is in some strangers hands has caused my daughter deep emotional distress. we trusted that they would be ethical in their repairs and also that they would at least investigate the possibility it was misplaced or stolen by their technician only to find out how untrustworthy their policies are.
Erin of Tallahassee FL (04/29/08)
I purchased an Acer Aspire 3100 Series Notebook on July 13,2007. Within three hours of first starting the computer, it froze and crashed. I rebooted, and it worked just fine. In October, the computer started to freeze again, and would require rebooting. Half the time the self diagnostics would come up and repair it. In late December, it started to report a hardware issue when this would happen, but rebooting would work everytime.
On January 3rd, 2008 the computer crashed and would not reboot. I called Acer's Customer Service and was told it needed to be sent to their center in Texas for repair. I sent it on January 8th, 2008. I was told by a technician that the hard drive had been replace. When I recieved the computer back on January 20th, the paper told me that the mainboard had been replaced, along with the keyboard and touchpad. The latter two items were working fine when the computer froze.
On January 22nd, the computer again, began to freeze. After rebooting, the mouse and keyboard stopped working, although the computer did boot up. I called Acer and was told the last mainboard they had put in was faulty and I needed to return it for a repair. I asked if I would be expected to pay for shipping eventhought they admit that the mainboard they replaced with was faulty. I was told that Acer pays for all shipping, and was sent a shipping label. I sent it back for repairs on February 6th 2008. On February 15th, I recieved the computer back from Acer. The paper said they had replaced the mainboard, and keyboard.
Within a couple days the computer started freezing up again. I was told that it sounded like a hard drive issue and that I needed to send it in for repair!
Not only am I a college student, I am also disabled. I am on SSI and only recieve $627.00/month at the present time. This laptop cost me $714.00 to purchase last summer. I had to save for 3 years to be able to afford it, and now I have to find a way to get a new one since having a laptop is vital to me staying connected to the outside world when I am hospitalized or bedbound due to surgery or illness. The time, aggrivation, failing grade, and money I have had to spend/incured since I got this computer far outweighs what the system is actually worth. As a consumer, I feel ripped off by this company.
Elaine of Portland OR (04/28/08)
bought a laptop for my son in April, 2007, by November the screen was blue, and you could not see, had to mail it back at my expense - they fixed it, it is now April 30th - the same thing has happened - white lines up and downthe screen and have to manually turn it off to reboot- just spent 1/2 hour onthe phone with repair - could not find our account - all serial numbers dont' work.. etc. why doens't someone do something about this company?
Christopher of Rockledge GA (04/28/08)
I bought an Acer Aspire 5610z Laptop on 3-2-07. I got it home turned it on it took forever to load up. Finally it loaded up. It was very slow. I was prompted to make recovery CD'S so i did. A few weeks later i had problems maybe a virus. So i tried to use the recovery CD'S i got to disk 2 it loaded it and asked for disk 3. I put in disk 3 it ejected it and asked for disk 3 again.
I called Acer they had me to hit ALT + F10 on the Acer logo. Nothing happened. They said i had to purchase recovery CD'S. I told them i wasn't going to pay for something that should have came with the computer. They finally agreed to send them for free. So a few days later i get them and there cracked and 1 is broke. I called back and talked to a guy tech. He said were going to send them free once more and this is the last time. So i get the CD'S and recover vista. And have more problems.
Also the COA on the bottom of the laptop is paper and its getting rubbed off. Another thing. I tried recoverying my system the other day and the CD'S didn't work. It did the same as before it asked for the next disk and i tried over and over. Acer refuses to help and the disk is not scratched i ahd them in the box with all the documentation.
Clada of Christiansted OTHER (04/25/08)
I purchased an Acer Desktop, Aspire Model 1100 on March 18, 2008. It had a bad sound card. Unfortunately, unbeknownst to me, the only way this machine can be serviced is to MAIL it to the depot, where they will take 7-10 business days servicing it. It has to be mailed at my expense, and my risk for damage in transit. The one-year warranty is basically worthless. I also had serious problems with the pre-installed sample software. Norton could not be uninstalled with the existing Vista tool to remove software; I had to spend hours surfing the net to find a solution, which turns out to be a software removal program at Norton's website.
As expensive as computers are, it is ridiculous for consumers to bear the burden of repair when a computer is under warrantly. If Acer claims they aren't repairing many computers, it is because it is cheaper to pay a computer store to repair the computer than send it back to them. The Acer senior technical support person I contacted agreed that it would be cheaper to have it repaired myself. This has been very stressful, as I don't spend $699 everyday. What a waste of money and time. I strongly recommend buying Acer computers. I would like to bash this computer with a sledge hammer, but I'm just too frugal.
Joseph of Hot Springs AR (04/16/08)
When I purchased a Laptop from Acer 5610z from Walmart in Port Saint Lucie Fl (where I was living at the time) on 3-27-2007 I was happy with the product, however that soon changed about 10 months later when my hard drive crashed I contacted Acer they had no problem in repairing the unit at my shipping expense which was about $80. when i received the unit back about 3 weeks later, I turned it on to find out that the facility had loaded the wrong series on it which was travelmate and not aspire which caused minor malfunctions in my software and found out that my mouse button was broke so insted of payig $80 again I bought an external mouse for $20 and had purchused the recovery cds from acer which were $32.24 once I recovered the system correctly (NOT MY JOB)it worked fro about 1 month and a half when yet again the hard drive burned out, my button cell battery stopped working which kept time on my laptop aand also explained my mouse button needed to be replaced due to it being broke when it was returned to me and once again i lost all my college work since i use this laptop just for this.
I contacted Acer oce again on 3-13-08 and this time after calling the main corporation they decided to ship my laptop at no charge to me when I went to FEDEX location to ship it, it costed me $25 for the packaging which i was not aware of! when I recieved it back today being 4-16-208 they once again replaced my hard drive and fixed my mouse however they did not replace my button cell internal battery that i called about, When I got on the phone with the rep from Acer she stated I never said anything about my button cell and it is out of warranty, i explained I not only called o 3-13-08 I also called o 4-10-08 when i shipped it to remind of the button cell and also included the original paper in the package and explained about the button cell. The rep basically called me a liar and with a little fight they are going to pay fro shipping once again and repair my laptop that i have had over a year and used it 10 months due to the issues, I expalained that i would like a replacement laptop at this time they stated that their warranty does not cover this. i explained that the money i have shelled out i could have either boguht a sony vio or a dell and not have had these issue and her sttitude was like all well.
The overall damages are gas, my time, my money, all my college papers gone forever and really making it difficult for me to complete my college courses due to these issues. I have also had issues witH Microsoft due to buying their 2007 professional office addition due to loading it up several times on my computer due to it crashing all the time.
Sue of Hamilton OTHER (04/10/08)
Last March, 2007 I bought an Acer computer. This was my first Acer and my last. I must say it was a very attractive computer to look at but it didn't pan out like I had hoped. Within 4 months of the purchase I had to have the DVD burner replaced because it wouldn't open anymore. Well, they took the computer for a week or two and I was so pleased to finally have it back that I got over that one fast.
But now, another month goes by and my mouse pad is sticking and the left side of it is loose and wabbly. Can you believe it? So once again my computer is off to be repaired and once again I am without a computer for a couple of weeks. Now, I am getting a little testy - the one year warranty will soon be up and I don't want to pay the expenses to get this computer fixed out of my own pocket.
Here we go again - it is about 2 weeks before the warranty expires and now the keyboard has to be replaced - oh joy! So off my computer goes to Acer once again - I finally do get it back but now they have put someone elses bottom plate on it. I know this because it had the customers name on it. The only reason the Acer complaints department would give me for the mismatch was to say say that if I could only see how many computers the technicians had laid out on their tables I would understand - this was after she told me that only 2% of Acers were returned for repairs. What a load of #$#%%$!#.
Well, now the warranty is up (just barely) and yep, it's been sent to repair again - this time it is the motherboard. I'm done - they can just take that computer and throw it in the garbage. I have just gone out and purchased a Lenova Thinkpad laptop with a three year warranty and I love it. Well, it takes a lot for me to lose my Canadian temper aye? but Acer did manage to bring out the worst in me.
I couldn't do my work efficiently and I kept losing all my records, etc..... This is partly my fault because I should have been backing up my records.
Joe of Westfield NJ (04/01/08)
In July of 2007 I recieved a Acer Aspire 5050 Laptop as a gift from my sisters in W.VA. I unpacted this unit at that time and tried it out, all seemed to be well. Upon my return to NJ
I loaded Kodak Easyshare and Microsoft Excel into the unit. after aprox. 3hours of on time the unit started making noises, a churping sound. The next day I turned the unit on and it would not start. it went into it's self dianostic mode and reported hardware problem, return to vendor.
I reported this problem to Acer fixmycomputer.com and recieve a repair request number. this was 8/27/07
the gave me a warrantee expiration date of 1/19/08.
I took the unit to the Geek Squad and was told the Motherboard was corrupt,along with the hard drive, the noises were from the speakers. the estimate was $500.- $1000.00
I contacted Acer and ask if they would honor the warrantee since I had reported this problem in August, I was told They could only offer me an out of warrantee repair for $449.00
the unit is worth maybe $600.00 and is clearly defective. Im stuck with a piece of junk that has proved to be by the testimonies here to be just that!!!!!!
Karen of Penn Laird VA (03/02/08)
I purchased an Acer Aspire 5100 laptop on 11/27/06. I had very little problems with it during the first year of use. However, 1 year and 2 months after purchase, the motherboard died. (The keyboard, touchpad, and all usb ports stopped working.) When I called Acer, they stated that I was 2 months out of warranty, and the only option I had was to ship it back to them, and they might be able to fix it for a cost of $449. I had it evaluated by a friend in computers who determined it was in fact the motherboard that needed replacing. (The lowest cost I could find to replace it was over $250, just for the part.) In investigating this on the internet, I found several websites with people complaining of the exact same thing happening. Then a month later, my niece, who had purchased the exact same laptop on my recommendation the same week I had gotten mine, called to say that the exact same thing had happened to hers! She took hers back to Circuit City and paid to have it evaluated. She was told the motherboard needed to be replaced, and the cost would be $599.
My just-over-a-year old laptop is now a paperweight. Totally unusable. The cost to repair (at Acer or Circuit City) exceeds the cost of purchasing a new laptop.
Terry of Las Vegas NV (02/23/08)
I bought the Acer laptop on 11/2/2007 and by 12/10/2007 the laptop started shuting down while I was using it for no reason what so ever. I called and spoke to Kacey the first time, which she was so short with me that I could not believe that this could be the way to treat a customer. She stated it would be at my own cost to return their broken laptop back to them. It could possible take 2 to 4 weeks before I would get my laptop back, which I bought laptop for being able to use for searching for work and to use for making my resume, which due to the shut down I was unable to get even one completed resume out of the laptop!
I got to talk to one of the techs Cole, he stated the hard drive had to be replaced and there was a problem with the touch pad and they where sending it out today 1/21/2008 that it was completely repair like new. This computer has been nothing but headache after headache, I called back to the Acer repair service and spoke with Bill explain the same problems are still happening but now the touch pad was unable to use. Bill told me to push FN & F7 that it would disable the mouse pad and could use a cordless key board and cordless mouse which would make it more able to use OR THAT I could PAY to resend the laptop back to them again after only having it back for only 1 week!
Christine of Worcester MA (02/12/08)
I purchased a acer lap top at staples in aburn ma. on december 23 2007 was treated horrible on both parts staples and acer company they are the worst my computer back light died within a month an a half i was told that i have to pay to ship it out to texas acer technical people i refused to pay for shipping and said that this was unaceptable to have happened when i just spent all this money on this computer brand new they hanged up on me told me the ni guess you wont be getting your computer fixed and i called back acer several time they refused to put me through with a manger or talk to anyone else they said the manger will not speak on the phone to anyone and to bad for me just horrible horrible sevice i can not believe you can treat people like this and get away with it i think i should have a new replaced on this oviouse defected lap top. This was alot of money for me brand new im basically paying on a defected lap top and being treated like dirt and can get no were no fair
have a defected lap top that is a month old and getting no were with results never been treated so terrible buy a company as acer someone needs to step up and take responsibility for this lap top im getting no where
Shari of Ga NC (02/11/08)
I have an ACER 19 flat panel monitor which is two years old. This past November it stopped working, as the computer is booting you get the ACER logo and for a second you get the desktop before the monitor goes black. The indicator light stays green the whole time. I called customer support and was told to replace the cable. When that made no difference I was told to replace the power cord, screen was still black. Then they said my vid card was faulty, but after testing the monitor with two other computers it was the same, the display was black. Since the monitor was still in warranty I shipped the monitor back for repair, three weeks later we received it back. We didn't need to use it since we had replaced the monitor so we were holding the repaired one as a spare. We tested it when we received it and it seemed to be fine. We started using it this past weekend and after eight hours clock time it's doing the same thing again.
I called customer support again, explained the issue. I was told that they would replace the monitor I just had to ship it back AGAIN then they would send me new monitor. I said that's crazy, I just paid to ship it to them why should I have to pay another $25. So I was told they could ship me the new monitor and included would be a return shipping label. Ok, I said, then they told me that they would need a credit card so they could put a $531.00 hold as incentive to return the broken monitor! When I asked why the amount was 2 and half times the cost of the monitor they said was based on the retail price. They wouldn't consider sending a shipping label for the return of the defective monitor. ACER doesn't pay shipping for any monitor per Monique in the customer care department at the corporate office in San Jose. I replied that I would no longer purchase or recommend ACER products based customer service and dependability issues. I'm not out a ton of money or time at this point and I refuse to invest anymore of either for something that's not dependable from a company that would rather save $25.00 for shipping than keep a customer happy.
Debbie of Willamina OR (01/27/08)
I bought an Acer desktop computer on December 15, 2007. From the first day I turned it on, it would not work correctly. I got online and asked for help and received none! I then called Circut City (Salem) where I bought it, and received no help! I then called Acer myself. They told me that the mother board is out on my computer, and they will not replace it!
Jean of Portsmouth, NH (01/12/08)
The acer that I have is not that old. The monitor/screen will either be light blue with no graphics, or have horizontal and vertical lines on it. You cannot even use the computer or sign on to it at all. I have been told that the frame around the screen is faulty and that seems to have an impact in the way the computer comes in. For awhile I could apply pressure to the left top corner of the frame while it was booting and it would come in, but that is no longer working. I feel completely ripped off.
David of Colchester, VT (01/12/08)
My computer's LCD screen failed after only three months of use. The screen became splotchy with a big patch of black in the bottom left hand corner. The bottom half of the screen was blurry.
I called the manufacturer and they refused to honor the 1 year warranty, stating that the LCD could have only failed if it had been dropped or accidentally damaged. They said I needed to pay them $650 if I wanted them to fix it. As I never damaged my computer, I was a bit miffed that they refused to honor the warranty.
I paid a computer repair shop $300 to fix the screen.
Bernadeth of Hallnadale, FL (12/27/07)
We bought an Acer computer in November 2006. After 3 months it doesn't work. We sent it to Texas for repair and 30 days later they sent to back for us. After two months again, the same problem. We sent it in again and in August they sent back for us.
It's December and this computer doesn't work. The same problem. Now they don't want to repair it. They said the warranty is finished.
Gail of Tifton GA (12/16/07)
I bought my ACER laptop about six months ago, and now it won't hold a charge and won't come on. I don't know the telephone number of the company, so I can't get in touch with them. Given all the other complaints, it will not do any good. I took the computer back to Walmart in Tifton, GA, where I bought it, and they said I had to contact the company.
I would like a brand new computer or my money back.
Rtb of Bothell WA (12/11/07)
Keyboard on laptop does not recognize all keystrokes. Examples: FOOD become FOD, 1223 becomes 123, DOOR becomes DOR etc. Numerous complaints about ACER 5570Z laptops have been made to ACER and Best Buy. ACER refuses to acknowledge the issue on this system saying it is an unknown issue to ALL WHO COMPLAIN. This is the same issue that plagued the ACER Travelmates.
My business letters need to be proofed and re-proofed for errors due to keystroke issues. This is costing me time and money as well as having to deal with the pain and anxiety caused by this ACER device. Taking the laptop to Best Buy does NOT repair it.
Janice of Detroit, MI (11/29/07)
My friend purchased an acer laptop computer in September of 2007. In October of 2007, when she turned on the computer, it became over heated and the screen went blank. She called acer, was told to reboot the computer and the screen begin to crack . Now it has a hairline crack on the screen.
She returned it for repair and was told it would be $600+ to get it fixed.
While reserching this on the web, I found an article in the quarterly Guide to Greener Electronics, published by Greenpeace, of electronic companies rankings based on their use of toxic chemicals and electronic waste policies. Acer received a score of 5.7 out of 10 in the rankings for September 2007. The company has provided timelines to eliminate harmful chemicals in its products, such as polyvinyl chloride (PVC) and brominated flame retardants (BFRs), though current models still contain PVCs and BFRs. Additionally, Acer does not take back and recycle its products. Greenpeace hopes electronic companies and their manufacturers will become responsible for the full life cycle of their products.
Jorge of Torrance CA (10/05/07)
I purchased an Acer Notebook. Then it started having probloms. The problems where funny noises, blue screen, memory being erased, and shutdown problems. I e-mailed them, and they told me to restart the computer. It did not work. I called them, and they said I could not return it and they could not help me. I am learning Java programing and the work was deleted twice. I am also having network problems.
The physical damage is that my computer does not work and fails. I go to school and have projects which where deleted. I raised over $1,000 to buy it. Now that money is wasted.
Akash of Patiala, India (10/04/07)
Acer Aspire 5100 series
within warranty --
lost cd-dvd drive,
multiple boot freezes,
helpline not helpful,
service centres not willing to honour warranty
am on the verge of losing all my important study notes
Terry of Christiana TN (09/24/07)
I bought an Acer Notebook from CyberKats store in Shelbyville, Tennessee. When we got it, the heat that it generated was unbelievable. Common sense would tell any one that the heat from this machine had to be damageing parts inside. I have sent it back to the Acer Company twice. The first time they sent it to me, it smelled like it was going to catch fire and I quickly shut it down and unplugged it. The second time, they replaced the motherboard and hard drive, and it still heats up. I was told I was getting a very reliable computer for $1300.00. But now how long can it last. I have been told by a technician that there is nothing they can further do about the situation.
Jeremy of Boston MA (07/03/07)
I returned my Aspire 5004 laptop to the Temple,TX repair facility on 04/26/07, because it was overheating and shutting down when I ran any CPU intensive software (eg - A virus scan or Itunes). The unit was returned unrepaired on 05/16/2007 with a note reading Could not duplicate issue.
I had no problem duplicating the issue and furthermore, after less than 24hrs, the unit failed to operate or boot up at all. On 05/17/2007, I returned the unit to Acer for a second time and they replaced the mainboard, hard drive, memory and CPU.
48 hrs after getting my unit back on 06/11/2007, it broke again and would not boot up. After recieving assurances that I would receive an expidited service and get me computer back in 2-3 working days, I returned the unit for a third time on 06/14/2007.
Today, 07/03/2007, almost three weeks later, I have my computer back and it is STILL overheating as before.
My case is now being dealt with by a senior technician who is now prepared to offer me a refurbished computer as a replacement. I am not sure how this will finally be resolved, but I do not want somebody else's broken computer as a replacement for mine. Are Acer allowed to do this?
Christy of Warminster PA (06/05/07)
Last year, I purchased an Acer laptop computer. Within the first week of having the computer, I ended up with a burn on my right thigh from the computer. I went out and bought a laptop pad, but developed a 3 x 6-inch mottled scar on my leg from the burn. I figured the scar would go away, but it didn't. I finally went to my doctor about it when the mark didn't fade and she asked me to make an appointment with a dermatologist. She doesn't feel the scar will ever fade. When looking on a notebook forum site to see if others had this problem, I downloaded a Core temperature monitor to monitor the temp of the computer. I have a documented temperature of 94 degrees celsius which is around 200 degrees farenheit for my core temperature, which i believe is way too high for a laptop computer. I called Acer and told them the whole story and the best help they could give was to have me send the laptop to Texas to have it fixed. This isn't an option for me as my job is virtual and I cannot work without my laptop.
I now have a condition called erythema ab igne on my right thigh. It is a mottled, dark red area that measures about 3 x 6 inches. My PCP feels it will not go away and told me that if the area continues to be exposed to heat (i.e. from the computer, from the sun, etc.), it could turn into skin cancer. I have an appointment with a dermatologist next week.
Don of Rhinelander WI (05/23/07)
2303WLCi travelmate notebook Acer, system failed and I had to recover the system. My acer notebook is out of warranty (purchased in 2005 and registered) The recovery disks failed due to being defective.! I sent numerous emails to both acer and symantec (they provided the disks apparently for acer) and finally got a current phone number to call. they wanted to charge me $40.00 for a replacement set and as I have never tried to use the disks before I refused to pay it. They said they would not replace them unless I paid for them. This is outright fraudent as the disks are defective!!! They failed to take care of me the customer. They are just as bad as Dell and I have the data and the facts to support that claim.
Teresa of Seattle WA (05/01/07)
I went to Acer Computer's website to find out if the battery in my Acer notebook computer was part of their recall. I couldn't find anything on the recall on their website. Acer's website does't provide a place to initiate a search of their website, and searching through every thing on their website, and there wasn't much of anything on the website, I couldn't find anything about the battery recall. Acer's website doesn't provide any contact information, such as addresses or phone numbers either. There was a place on the website where you could send them an e-mail, which I did. After one week, I still have not received any response from them. I had another problem about a year ago with my Acer Notebook, and there was no information on their website to help me, and I sent them an e-mail then too, and of course I NEVER heard from them that time either. I am very unhappy with my Acer Notebook, and apparently from the lack of help and response to my e-mails, they are a very bad company.
Arsenio of Modesto CA (05/01/07)
I bought an acer notebook computer (laptop). The battery is supposed to at least run for 30 minutes. When bought it was roughly getting 26 minutes. Today it will not run for more than 10 seconds. My warranty is now expired, however, when my warranty was still valid, they told me there was nothing they could about it because they said it should run for approx. 30 minutes. The laptop was bought for the specific purpose of being a mobile computer. This notebook is not fit for the purpose I bought it.
I can only use this computer at home, therefore it is useless since I already have a home computer. The computer gets extremely hot. I want a battery that does not go dead in a year and a half.
Cleveland of Hamilton OTHER (02/19/07)
I have tried to get my free windows Vista upgrade which came with the purchase of my new Acer notebook computer. I have sent them the information twice now and they keep asking for me to send it again. I have confirmation that they have received the information. I will not purchase ACER Product again.
Miriam of Washington DC (02/18/07)
I purchased an Acer laptop on November 28th 2006. On December 29th, the monitor stopped displaying- it went completely blank. On January 6th, 2007 I shipped the machine to Acer Repair center. I received it back on January 19th. The monitored displayed properly, BUT the
- Data Fax Modem,
- DVD Drive,
- Synaptics Touchpad,
- and REALTEK Audio card
were all not working.
I must state that all four devices were working perfectly before I sent the laptop to the Repair center.
The Device Manager showed that each of those four had yellow attention? exclamation marks by them. I called in the problem and Acer kindly agreed to pick up my laptop for return to the Repair center on January 22nd, 2007.
I received the laptop back on February 2nd with a letter saying that the Motherboard was replaced. Upon booting the machine for the first time, neither touchpad, audio card, modem nor DVD drive were working. I tested all four extensively, and they still dont work.
I downloaded drivers from the Acer website for the audio card and the modem. I could not find drivers for the DVD drive or the Touchpad. I disabled, uninstalled and reinstalled each device a few times, running the downloaded drivers for the audio card and modem.
The Audio card has since started working, but the modem, touchpad and DVD drive still do not work.
Acer's response to my calling a third time for repair is that I need to send it back in. It makes no sense to send it back to the ppl who failed to repair it the first two times. The machine has been in their care more than it's been in mine.
The laptop is clearly defective and Acer wants me to send it back to them AGAIN! This computer and company have been a complete waste of my time and money.
I spent $682.00 for the laptop. A month later, had to spend another $100 to ship it to the repair center.
From all the shipping back and forth, the laptop now has scratches and other wear and tear marks that should not be on a 2 month old machine. Even though I spent $782 on this machine, I have not had the machine in my possession long enough to actually use it. So I'm out $782, but have gained nothing but frustration from my spending that money.
Diana of Brooklyn NY (02/09/07)
I received a $360 LCD monitor from this company through circuit city as a christmas gift. Since it was the holiday season, I didn't use it until a couple of weeks after receiving it. When I used it, I realized that there were a number of missing pixels on the screen, nothing out of this world, but enough to anger me after spending $400 on a defective item sold as new. Circuit city refused to take it back, because they have a two week return policy. I called acer and they told me they'd fix it, so I filled out the paperwork online for the repair service, paid for shipping to send it out to them and received it exactly the same as I sent it out. They didn't touch it.....so two months and $25 later, I was in the same situation. Now I called them and they said that there is a pixel policy that states that if there are less than 30 missing pixels, they don't fix the item for you. How is that an acceptable policy? and why didn't I see that anywhere while I was filling out the paperwork to get it fixed? Both of these companies have sent me on a roller coaster ride.
Steven of Warrenton NC (10/03/06)
We received a brand new Acer TravelMate laptop from www.zipzoomfly.com and made a corporate decision to bias password protect the system. So the password for both the bias supervisor and the HDD were set as focus (all lower case). This password was set in the corporate files and the three persons who worked with the computer for four full days all knew and used this password. The laptop went into hibernation and when it came out it asked for the password. focus was put in and it said, invalid password It would not take no password either. The bios had not been accessed since the password was set. Be warned this is clearly a hardware defect with Acer laptops, other on the WWW have complained of identical experiences. Acer refuses to warrantee the laptop claiming, it is a password issue, but it is not a password issue but a hardware defect. We did not forget our password. On laptops a hard-soldered chip must be replaced and so Acer requires $100 plus two way shipping to replace this chip. I refused to be robbed over an issue that should be warranteed.
Luckily, WWW.ZIPZOOMFLY.COM offered to replace the computer with a brand new unit for free. Their customer service gets an A+++
William Mcmullin of Kalamazoo MI (01/27/05)
I bought a laptop from Acer, repeatedly had problems with the DVD drive. They told me to mail it back to them for repair. Then, they mailed it back to me untouched. Then, when I called them on it, they told me to mail it back again and be without it for yet another week. This is ridiculous. I'm filing charges in small claims court for the cost of the laptop.
$70 if court filing fees
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