Adobe Reviews

Adobe rep contacted me because I have both a business and commercial account with Adobe, and the said purpose was to consolidate and save some money. That was the face she put on it. To make a long story short, after 1/2 hour of wasted time, she tried again and again to get me to drop something for something more expensive that I didn’t need. And then she would disguise it like an offer for Acrobat at $8.99 a month, which after a long conversation, it turned out that you had to buy 5 licenses, which would change my $19.99 a month to $41.99 a month for 4 more licenses than I needed. And it went on and on like that with no up-front discussion of the cost difference.

I'm a graphic design student and the worst part of my academic career was using this absolutely awful program. Is always something with it, an upgrade, a bug, a layout that it doesn't fit is just horrible and I cannot even email it to myself and use it in different computers because oh guess what, the program in the other computer that I'm using it hasn't been upgrade in a month, so now I need to do everything again. And if you who are reading this tells me one more time to move the whole folder with my work to a USB and then I can use it without a problem we are going to have a serious talk. Do NOT buy this thing, if you are a student just use it for free at your school or whatever, but don't waste your time AND your money for it, is not worth it. Colleges and schools need to stop using this software as a universal software fr.

Awful product. I don’t know why it’s shoved down everyone’s throats so heavily. It bogs down every computer I’ve ever used. It is not intuitive to use. It’s expensive. It’s downright awful. How hard is it to make a software that is useful and doesn’t crash computers that weren’t made a week ago.

Adobe offers a free trial plan. This is marketed as Adobe Pro on their app; however, when you sign up for it, it actually signs you up for Adobe Pro and their new AI assistant. I used Adobe Pro and it worked as slow if not slower than the free version so I cancelled the plan. When cancelling I canceled the free trial, but Adobe on cancelled the AI assistant, not the Adobe Pro. Now I have to pay $100 to cancel the Pro service. Why would you sign me up for two services at the same time, but not cancel them both at the same time?

I’m extremely disappointed with Adobe’s customer support regarding Lightroom Classic tethering support for the Canon EOS R6 Mark III. I submitted a support request asking Adobe to add tethering support for the Canon EOS R6 Mark III in Lightroom Classic. Instead of actually investigating the issue, Adobe closed the request claiming the camera is “already supported.” That is simply not true. If you look at Adobe’s official list of tethering-supported cameras for Lightroom Classic, the Canon EOS R6 Mark III is not listed anywhere. This makes it clear that my request was either never reviewed by a real person or was handled by an automated system giving inaccurate responses.

Request to cancel my Adobe subscription was submitted timely, for annual subscription renewal on April 6, 2026. The Adobe annual renewal subscription was billed on April 5, 2026. A 14 days request per the Adobe term agreement, indicates I will receive a full refund upon the cancellation. Today is 17days later and I have not received a refund. This is very poor customer service and a VIOLATION of the Adobe service agreement.

I have been an Adobe user for years, relying on Photoshop, Lightroom, and XD. Recently, they hiked my monthly rate. When I reached out to protest, the experience was a nightmare: support agents abruptly ended our chat twice - without my agrrement with offered "solutions". They were simply an attempt to lock me into a new annual membership. It feels less like customer support and more like a sales trap designed to prevent you from leaving. Between the unprofessional service and exploitative pricing, I am done. If you are looking for professional tools, look elsewhere - Adobe is no longer worth the frustration.

Adobe is very predatory with their subscription model! They will charge you half the remaining balance to cancel an annual subscription. For us college students this is very difficult and frustrating, whatever more big company bs! I will never be using another adobe product again!

I have requested multiple times to cancel my plan, but my requests have not been considered. I am not satisfied with the customer service, and I feel disappointed with the service.

Absolutely terrible customer service. The lady was rude. They kept saying I had to login to cancel however, I was unable to login. This was something from years ago that I didn’t even realize I was paying for. She apparently could not look it up in any way shape or form without my email. And they did not have my email associated with an account. It is the only one I have. When I got angry and asked to speak to someone else, she first said, I will transfer you to my manager who will say the same thing I did. Then she put me on hold for over 30 minutes so I finally hung up. Do not purchase.

I looked over the UserVoice web site and found that nobody from Adobe even reads the bugs or requests. If they did, they would remove the ones that were handled or categorize them as handled. I think this web site is just a way to deflect people from contacting their "Tech Support." The recently added "feature" of having to login to Acrobat before it can be used along with the subsequent removal of all my past files from the recent files list is just more proof that this company does not care at all about their customers.

This year marks 19 years I’ve used Adobe software, and I HATE IT NOW!!!! I used to love it, but once again, I’ve just been kicked out of my account because I forgot to log out of my other computer yesterday. Now I’ve lost 45 minutes of work on two different files I was working on. The products become worse with every update: InDesign, Acrobat and Photoshop. I’m a graphic designer who does both print and digital design, and am not interested in Canva as a full-time replacement (no offence, it does have decent templates to choose from) and feel stuck, but I can’t bear another day wasting my time on Adobe products. Suddenly. I cannot have the software on the two computers my subscription allows ALLOWS??? When did that change??? I never received a notice but keep getting kicked out and my password has been forcibly changed multiple times in the past two months. DO NOT WASTE YOUR TIME & MONEY ON ADOBE!!!

Adobe products are a scam. They charge you for cancelation $80 even though you were already paying more for the month to month subscription, and on top of that they charge you $20 to cancel their awful AI service that I didn't even sign up for. TERRIBLE company.

I love the products but to be loyal to a company for years and never get a cost change, or be able to just have the old software is infuriating! I have spent so much money on these products, I used to purchase each product for 400$ for the CDs each. The cost of even 60$ for the whole sweep a month is ridiculous! Why can't I use old software? I don't care if it isn't updated. The teacher discount is trash also. I want to continue to use Indesign, Illustrator, Photoshop and Acrobat but spending all that money to not use it every day is crap! We should be able to use old purchased software and if we want the updates, then pay for that as we go.

They try to monetized every aspect of their technology, essentially salami slicing one into non-productivity. It's exhausting. Cancelling subscriptions is complicated and the implied "ease of use" of the trials they offer are misleading. Keep the programmers, fire the entire C suite.

A complete scam. My wife tried to cancel the 7-day trial period, and ended up getting charged for many months, including $10/month for an "AI assistant" she never used. They took advantage of a senior citizen. They should be destroyed.

I have been using Photoshop since 2010. I'm not sure if they were Adobe yet, but I may have been using them before 2010 as well. Over the years, I invested in and taught myself how to use the software because it's very user-friendly. It was my main software program when I started my photography business. There were others like Capture One, but I only preferred Photoshop.

They hid subscription information in the terms and charged me to cancel when I didn't sign up $69/month, then the entire amount when I tried to cancel. The software was also unstable, shut my pc down several times and it didn't know I was authorized to use it. I spent more time logging in and fixing than even using it. I paid to get rid of it, it was so troublesome. DON'T SIGN UP for this.

THIS IS ABSOLUTELY THE WORST CANCEL PROCESS I HAVE EVER SEEN. I only signed up for 1 month service and now they just took $16 from my bank account. Well guess what ASSHOLES. I'm going to change my bank card, and see if we can put together some sort of class action. Lawsuit.

I cannot open a pdf without logging in. I just need to rename the file. I have Adobe reader which I was using but I logged in one time to the company account of the paid version to edit a file one time. Now I cannot open anything without logging in. We have limited seats so I have to log someone else out of our account every time I need to print or save a file. I cannot even print the file or other basic functions. I thought the point of pdf's was easy of accessibility for anyone. If I was accessing premium functions I would have absolutely no problem with this but now the basic functions are locked. We need to find another file type that doesn't do this.

Do not trust these people, it is a setup to take your money and drain your bank account. And to make things worse they charge you $80.00 if you want to to cancel ... so if you can't afford to spend $80.00 to cancel you are screwed!! They will drain your account into the negative.

Every new version is more complicated and a worse experience. They seem to be trying to drive away customers. For instance, now the software loaded up the screen with AI offerings that have nothing to do with the simple tasks I am trying to perform. I must take time to research how to disable things I never asked for or wanted. Without me asking, it set up some new storage location that is apparently only for .pdf files. What a stupid filing system that is as people will, of course want files organized by topic, not file type. I am in the process of relating to disable this as well but must now “print to .pdf” every time I want to save. And, of course I am not important enough to them to provide me with 2 minutes on the phone with a human to sort out the problem they spontaneously created.

The reason I might recommend Adobe is that they are the primary game in town. They know it & seem to have adopted the attitude of gotcha now we don’t care. CS is either wrong, unable to solve issues, or very slow. There is no almost phone support. If you have a product issue, they send you to the “community". I switched from paying via an app to a credit card. 3 calls later, they are still billing via the app. I finally cancelled the app. CS acknowledged that they have the correct card. And they have seen this problem with others. Each time, the agent said they needed to send the issue up a level. Each time no resolution. I have had issues with PS & LR that I cannot find answers to- & no one to help. Sometimes Google will have a good answer. But that is as good as it gets.

Horrible customer service. Deceitful practices. Impossible to get a hold of a person, and when you do, they don't do the right thing. They charged me a product plan twice and when I discovered it and reported it, they would only give me a pro-rated refund on the second charge for the same plan!!!

After canceling a pro version of acrobat a few months back, I found out today they had retained a subscription I didn't realize I had for Adobe AI. Then they charged a cancellation fee because I was on an annual plan that's paid monthly. That annual plan that I have to pay out will end early because I'm cancelling the service. While I'm sure some of this is my fault, the fact it was never clear to me I was paying for AI service and I have to pay out a monthly plan is wild. Again, I definitely could have read closer when I signed up for Acrobat for a few months, but it feels really grimy for the company to sneak in services so that I wasn't aware I was paying for them and can't easily just end the plan.

This has to be the most annoying company on earth. My doctor's office, my landlord company and everyone else send things in Adobe, and other companies require them, but you often cannot resend them in that format, or send them at all, or modify them and you are stuck with a perfect document that is perfectly useless. Adobe has had years to figure out that we need to be able to change the format to multiple other commonly useable formats and they just don't care. If you don't care about those using your product, your product is obviously not going to be very good.

I signed up for a "free" trial of Adobe Pro. I did not know that when you do this, they sign you up for 2 separate accounts; Adobe Pro and Adobe AI. I was not able to use the free trial because it would only allow me to use a 9 point version of an unsuitable font. I followed the procedure for selecting a different font and size but the document always reverted to the other font and size when saving the document. I canceled the listed account that I found online in my account 5 days after opening it. When checking my credit card statement I found that they billed me for an AI Account that to my knowledge, I never requested. It now showed online when I signed in to my account. I canceled it and looked to remove my credit card from this account. There is no option to do this and no option to eliminate my account from their files. All they are doing is taking my money and collecting my information.

Greedy Adobe!!! You honestly should be ashamed of yourselves for this insane price hike. I have no words for this. Loyalty doesn't matter, just making a buck for creatives. Stop with the additional features and just keep it how it was...features and pricing. Stop doing this!

Complete and utter sham. Get the world using a product with basic functions that are free, then peel back the free, until everything requires a purchase. This is not far off being criminal level extortion.

It's not new news, but this company blatantly takes advantage of customers who may not have the income to continue their subscription by charging an expensive cancellation fee. It's better to avoid this slippery slope and look for a different editing software.

I’ve been a loyal Adobe user for years, and this is hands down the most insulting move they’ve made toward their customer base. I’m a professional wedding photographer. I don’t need or want a bloated suite of 18+ apps — I just use Photoshop and Lightroom. That’s it. So I’ve been paying a reasonable $22/month for the photography plan.

Will never subscribe to another Adobe product. Signed up for a trial and missed the deadline and they charged me $80 to cancel. They knowingly make this product like that betting you didn’t see the fine print.

I had an Adobe Express subscription that I was using to get pictures for my website. All of a sudden, my subscription was changed, and I was offered a $35.99 deal for a $59.99 subscription. At first, I had access to what I really wanted to use, but gradually, it became harder and harder to find. They just want you to create images through AI, which doesn’t understand unless you ask another AI how to describe it. Even then, if you want perfection, after a couple of tries, it completely messes up.

Charged $90 for canceling a subscription. Absolutely ridiculous. Do not sign up for Adobe. It is a rip off with hidden fees. Useless website. Gave zero support and preys on people such as teachers that can not afford these fees.

Never use their services. They won’t let you cancel. When you do they just tell you they can’t find your account and continue to bill you. Cancelled my debit card but they got my new card number somehow and kept billing me. I’ve been taken for over $100 because they won’t cancel. Waiting for my bank to dispute all charges and Adobe is still trying to charge me after they assured me I wouldn’t be billed again.

I purchased a product. It was terrible. I asked to be refunded within the allotted time to do so. The refund never came. I'm getting the runaround from Adobe. Absolutely horrific customer service. I would give ZERO stars if it were an option here.

I signed up to use Adobe and then later went to cancel it as I do not need it at the moment. It is charging me $20 a month and now wants me to pay $99.99 to cancel it!!!! They did not clearly indicate when I signed up there would be a cancellation fee, or I would NEVER have used this product. Adobe is a scam and the jankiest company ever! Find a different product.

ADOBE INC SAN JOSE CALIFORNIA. $53.26 Early cancellation fee? Plus the monthly fee of $13.31. This company reaps off customers. How poor is your value that you need to oblige people to a year commitment with no other options from customers to be afloat. Shame on you. Price gouging.

A glorified scam. I am forced to use it for my school, and you could not pay me to use this ever again once I graduate. All the programs (besides maybe Photoshop) are horribly designed and will delete your work even if you save it. Will make the simplest of tasks like changing fonts take an extra 40 steps to accomplish. From what I hear this company will also charge you and make it impossible to cancel a subscription. I highly recommend literally anything else than an Adobe product.

I tried their 5 day free trial. I cancelled within the first day. They keep charging my credit card. when I call to complain or get my name off their subscription list customer service hangs up on you. Disgusting and criminal frauds