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Apple Computer

The earnest entreaties of Apple adorers have been overwhelmed by the ripened stench emitted by the more than a few bad Apples we've been hearing about. As a consequence, we've hurled Apple out of the Good Guys paradise and into the Dellish Rogues Gallery.

Until recently, iPod owners were in an uproar upon learning that their little music box had a life span limited by its battery. But now Apple is offering a mail-in battery replacement service.

The increasingly bitter complaints from Mac users all come down to customer support. This was once Apple's strength but has seemingly been cast aside in the pursuit of profit.

This money-grubbing also annoys those who are otherwise happy Macanatics, like Dorian of Los Angeles (9/11/02):
Apple promised in writing that iTools would be free. Millions of users subscribed to it thinking it was free. By subscribing the users created an email addres that is used for all their digital comunications. After 2 years of the free service, Apple has killed iTools and converted it to .Mac. This service includes all services provided by iTools, plus some extra ones at a cost of $100/yr. Apple has employed a bait and switch campain with this practice.

The word on the streets and the truth to the matter, is that most users will never use the extra features in either iTools or now .Mac. BUT they need their email addresses. Otherwise, the user will now have to send countless emails to aquaintances and companies, informing them of the new email address. Apple needs to charge for the extra feature, but not for the email.

David of Raritan NJ (7/24/02):
Last August I purchased a new iBook G3 computer from Apple. Since then this machine has had to shipped back to Apple 4 times in less than one year. My one-year warranty is going to expire soon and I still, in the one year I have had this machine, have never had it working completly functional. I feel this machine is severly defective. I am a Freelance Designer. I have lost clients due to missed timelines. I have been unable to use my machine at work or at home.

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