Complain about a product or service

Apple .Mac e-Mail

David of Grand Junction CO (6-18-04):
Apple's .Mac email service is highly unreliable and has long periods (hours or days) where email service is unavailable. Repeated attempts to contact and resolve the issue have been thwarted by the almost complete absence of any support for the .Mac service. This for a $99 dollars a year!

The delayed receipt of many business and personal emails causing the loss of business and poor customer service.

Robert of Columbus OH (6/17/04):
I pay for their mail service and it has more problems than any thing I have ever encountered on my computer. It frequently can't find the server, so I can't send or receive mail. Fortunately, I have another provider (which NEVER has this problem by the way), but it is EXTREMELY frustrating to be paying for a service that simply is not provided. They rarely respond or admit that there is a problem and are evasive about it. Every time this problem occurs, I check their web-based mail access and it is down as well.

I can't receive or send e-mail and I run an online business in which responses, notifications of purchases and payment receipts are crucial to my business.

Barbara of Los Angeles (6/12/04):
.Mac Service from Apple is frequently unavailable. Cannot receive or send any emails for hours or days. $Paid 100/year for service. It is unacceptable! After numerous attempts to get an explanation online (there is no phone number for.Mac and all correspondence is done online) - nothing happened.

Use email for my business. I have no reliable email with .Mac. I lose emails because the . Mac server deletes them or filters the emails for spam. Email is crucial for my job and I am constently explaining to my clients why they cannot get my emails and vice versa.

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