Complain about a product or service

Apple iPhone

Eduardo of Pembroke Pines, FL February 8, 2010

I recently tried downloading some applications from my iPhone and it keeps telling me to check my billing information. As I check the information, everything is fine. I click where it says "Done" but it keeps telling me "The security code is incorrect." I typed in the security code which happens to be the same code I had before and it keeps popping up. I use to download applications with my debit card, what can I do to resolve this?

Thomas of Mantenp, IL January 12, 2010

I new there had to complaint on the internet about apple iphone, I think I have one of the best. I bought two iphone 3gs at bset buy on 1/07/2010, on january 10,2010 i left my phone in my car overnight and the temperature got down to 11 below zero, when I brought my phone into the house it was full of condisation,and didnt work anymore so to monday 1/11/2011 i brought toBes Buy where i had purchased the phones and the told me to go too APPLE STORE 35 miles away from my house, i little inconvient but i went. When I got there the peop;were very nice but, I had to make a appointment lucky be i only had to wait 3 hours to see the TECH

Aimee of los angeles, CA January 11, 2010

A horrible store experience that I had with M, the manager and D. the genius bar employee. When I went it a week prior to have my iphone looked at as my home button had stopped working, I saw another D. at the genius bar at a local valley store. My phone was just a little over one year old and had NEVER been looked at or OPENED, EVER!!! The day, on my first visit, D S. took my phone in the back and stated that he opened it and that I needed a new home button. After I went home that day, my phone would not charge, there was no sound from the speakers, and it would not recognize anything!! Charger,etc...So, I brought it back to the original store in the valley, about 4-5 days later due to the Holiday weekend, there was a lapse in me coming soon. Anyway, another D took it in the back and brought it back opened, and he had showed me that the bronze electrical cord had been cut. It was a HUGE CUT in the wire!!! NOW either he had done it or D S. had done it , assuming it was accidental, and DID NOT TELL ME. The mgr. refused to help me or take any possible credit that his employee could have broke my phone. He was very rude and turned me away.

I later came home and called APPLE in Cupertino and was actually advised that due to the circumstances, the phone could be swapped. Cupertiono employee was EXTREMELY nice over the phone, but there was one glitch-when I went to another store to swap the phone, the Cupertino employee had entered a different serial number to the phone I called her about. I HAVE NO REASON WHY. I could not believe that this had happened as well, and the exchange of phones took a lot longer than expected and after shedding tears due to frustration, I got a refurbished phone. Thus, I WAS completely disturbed by what happened in the valley store and the other apple store had reservations about the swapping of phones due to a different serial number in their computer system. E. at the other store even asked me if I knew why, and I was shocked that he asked me...I had NO idea!! I don't work for apple and became very frustrated and confused. After about an hour or so, the phone was swapped. I really hope that any help I need in the future is a better experience, but I want to know that M. the mgr. and both GENIUS employees named D. are talked to. I was dehumanized in in the Valley store...Thanks.. More information to be given upon request. Names withheld due to privacy issues.

Barry of Uniontown, PA December 21, 2009

I bought an iphone online at the AT&T Wireless website, and returned it to them 6 days later. They say they never received the return and won't refund the 200 for the phone, and now I have a bill for 90 for a month of service I never received. I have filed complaints with the BBB and the Attorney General as well as my credit card company, and AT&T still says the phone has not been returned. What a scam.

liz of denver, CO December 21, 2009

I was so excited to have my iPhone - but it has been a total and complete disappointment! The calls fail, I don't get voicemail for days, and quite frequently when most needed there is no service - what gives? The worst part is when you really need your phone the iPone and AT&T is not there for me. Verizon where are you???? Please save me! I Hate my iPhone!

kim of sacramento, CA December 20, 2009

Hello i recently have a contract with ATT for i phone i can't afford my monthly bill so i cancel my ATT service and i pay all the penalty feed as contract. I use my iphone as my ipod for music. Now the i iphone doesn't charge i still have my 1 years warranty.. when i go there they ask for ATT Sim service in order for them to check out what wrong with my i phone. i don't have ATT service no more. they won't check it for me i am stuck with it.. this is the 3rd time i came back and it still the same thing .. i am frustrated i need your help please ..I don't think it fair for me because i already cancel with ATT. and the 1 years manufacture going to ran out soon.. i feel like i been fault by apple please help me deal with this apple situation thank you...

Sung of Sunnyvale, CA December 17, 2009

I bought Apple iPhone 3Gs in Oct. 2009, and on a day in Dec. 2009 I accidentally dropped it to a sink with full of water. I picked it out immediately but there was nothing I can do except wiping outside with a towel and leaving on it. In the case of other phones or electric devices, I can remove battery or turn off the power switch, but this one is not designed like that. After 5 to 10 min, the iPhone started rebooting few times by itself showing the apple logo on the LCD screen. And then it died. I checked Apple web site and found that water damage is not covered by the warrenty and I have to pay 199 for a replacement unit.

I went to an Apple store and paid 199+tx and got a replacement unit after returning the damaged phone. I recovered most of my data from the back-up in my PC except some recent pictures and videos I made. Now, I am thinking that why Apple designed the iPhone in such a way. Why they designed the device without any option for disconnecting battery. Like my case, if I can disconnect the battery, then my iPhone may survive from the water submerge. I know that most electronic devices can survive from water contacts if the power can be removed within a short period of time and components are well dried before reapplying the power. Apple designed the iPhone enclosing the battery inside without any option to take it out by consumer. And they do not provide any way of disconnceting battery power from outside.

I do not care they designed the iPhone totally enclosed and the battery can not be removed. But I think they need to provide a method to disconnect battery power such as a small switch because the battery can not be removed. Then I could shut the power down and my iPhone could be saved. Or, this is a lack of design, so Apple should cover water damage by its warrenty. If they designed the device like this and intensionally omitted possible result that can be introduced by its lack of design from its warrenty then I can think it is not fair and they just want to make money by cheating consumer.

Patricia of Boston, MA December 16, 2009

I woke up in the middle of the night to find the charger to my iphone melted and smoking. The phone was so hot I could not pick it up. The iphone charger is melted and there is a black scorch mark on the phone.

paula of clarksville, TN November 28, 2009

around march 2009 i purchased an iphone from the at&t store in clarksville tennessee. after 3 short months of using the phone, my son and i were in the orlando airport and i retrieved my phone to check my email and it is so "hot" i can't even hold on to it. after getting home, i went to at&t store to tell them about the phone, at which point they told me i'd have to take the phone to the apple store in nashville tennessee. after driving for 45 minutes to nashville, i get to the apple store only to be told i need an appointment to be seen and the waiting list is much to long.

i spend the next two hours on the phone with apple consumer service (what a joke!) to find out i had two options: 1. give them my credit card number so they could charge me and send me a new phone, then, after they received my old phone they promised to credit back my acct.(ofcourse, there would be a 300.00 hold on my acct. until then)or 2. i could send them my phone, wait for them to repair it and be without a phone!

i sent them my phone, then, i had to purchase a go phone just so i could have a phone! 4 days later i finally receive my iphone! unbelieveable! the nightmare doesn't stop there.....just know that if you want a phone that works DONT buy an iphone. apple personnel is rude and they certainly don't need to be in the phone/computer business. not only am i out 300.00, i've lost time trying to resolve this whole mess. what a headache.

sylvain of New York, NY November 24, 2009

I went to Apple store the morning the iphone came to sale to transfer 2 phone number from Verizon to AT&T the sales rep after trying for over 1 hour said could not make it work, i went to back 4 hours later that same day to try again at the same apple store, it did go trough, i own 2 iphone since June and eventually i get a call from AT&T saying i am not paying this bill other bill for an iphone i purchase that morning, that was i think sometime in august i explained to AT&T that was a mistake from sales rep at Apple store the guy said that the transfer did not go trough but in fact it did, but i never left the store with a phone since i was told it did not work, they where never any calls made on that phone in question, all was explained to AT&T they still sent billing to collection agency, i still own 2 iphone with them and always paid that bills, i had 3 way call with apple manager he explained to AT&T it was a mistake, i made 3 way call with collecting agency with AT&T but i still get calls from collection agency and letters from them,

i went to Apple store had manager talk to AT&T with no results i went to AT&T store with no results after manager sent email to upper management, i can also show on my credit card statement i only purchase 2 iphone.... Now the credit agency wants to damage my credit for a phone i never purchase, i did more then i should do but AT&T never return my calls like they promised even after promising this on a 3 way call with collecting agency, i must have talk to 15 costumer services and no one is doing anything about this, i might file a class action claim against AT&T or and Apple.

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