Complain about a product or service

Apple iPhone

Erin of Camarillo, CA September 7, 2009

My phone locked up into recovery mode while it was syncing. I called customer service and everything they suggested was not working. So, the next step was to take it to the Apple Store so the "genius" there can look at it and fix it. The first thing he did was check the water sensor (which is conveniently located in an opening that is exposed to the elements at all times). Surprise surprise, I have water damage. Anything I said after that was of no use. I have had the phone for 1 MONTH. I have never gotten it wet. Of course, I cannot prove that. I was told I would have to purchase another phone because my issue was a hardware issue. My phone was not able to charge at the store. When I got home, I plugged in the phone because it had been able to charge earlier in the day and hold it. Surprise again! It held a charge! We then plugged it into our imac, and it was able to restore succcessfully. Miracle of miracles, my phone works again. This "water damage" issue needs to be addressed legally. It should not be located in a place where breath (HELLO, it's a phone, you talk into it) can turn the sensor pink. It is a very shady way to not honor the warranty and I am surprised they have gotten away with it.

Raymond of Ogdensburg, NY September 3, 2009

I purchased an Apple I phone and had it one billing cycle. My son called me and I answerd the phone and told him I would call him back. When I attemped to do this the phone would not work. I called AT&T and they gave me the number for Apple. I called the Techs and they walked me through a few things to see it we could reboot the phone. The phone would not reboot so it was sent to the above address for repair.

The report I recieved back said it had water damage. This phone has never been put in water or had contact with water. I also purchased at the time I bought the phone protective cover for the sreen and the carrying case to protect it. Apple refuses to fix this phone or replace it. I cannot afford another 400.00 to replace this one. I believe Apple and AT&T should stand behind the products they sell or simple not sell them.

Gladys of Orlando, FL August 26, 2009

I had a major problem with my brand new i-phone 3GS. less than 30days I was unable to hear when talking to someone on the phone. I first went back to the point of purchase and was directed to the Apple store location mentioned above, an appointment was set for 3:00pm on 8/18/09. I showed up early and was finally seen at 3:09pm.

the representative assisting me was R. Antonia. he was very rude as soon as I told him my problem he stated in a very rude way if I can't duplicate the issue there is no issue. he then proceded to make a test call and sure enough the device worked. I advised him it was intermiting. he gave me my device back and said there's nothing i can do for you. I started crying and said I just bought this i-phone. please help me and I asked for a manager.

the manager proceded to tell me i needed to call when the issues was occuring. so I did a total of 9 times. I waited on the line for a representative to assist me which usually took any where from 10min to 30 min to finally speak to someone. Another appointment was made for me by the customer service dept is was to occour on 8/23/09 only to find out after driving an hour to the store my appointment was for that monday on 8/24/09 @ 3:00pm.

when I arrived on Monday for my scheduled appt a very nice young man assisted me and assured me he would correct the issue and proceded to help me. Well standing next to him was his coworker R. Antonia. I asked the nice young man assisting me if I could have an address to write a letter and his coworker heard the conversation and stated write a long letter who cares.

I started shaking and asked for a manager again. As I sit writing this I"M in tears and have witnesses to each incident with this young man and his apperant rude behavior even his coworker became speechless with his behavior.

Jeff of Chester, NY August 24, 2009

I have had issues back and forth with the service on my iPhone. I am on my 2nd phone, (the first one had an internal problem) that was replaced after many phone calls and visits to bothe the AT&T Store and Apple. The phone was "not dropping" calls, but it would just freeze and neither party could hear eachother. Also there was a problem with voice mail connections. After about 10 minutes on a call, the other party would hear my voice as "electronic sounding" and then disconnect. The Phone was replaced after 90 minutes in the Apple store, I DIDN"T CARE IF IT TOOK 90 HOURS, just dont treat me like a crook.

The new phone started to do some similiar things over the past couple of weeks. I have been on with customer service which has internally, switched me from AT&T and APPLE service. Yesterday after 2+hours they DISCONNECTED ME. I tried to call back and cancel my 3 remaining phones and was threatened with a 400.00 disconnect fee. I WILL NOT PAY A PENNY. I love the fact that they say calls maybe recorded. I would welcome in my lawsuit after they sue me for not paying a disconnect fee to listen how nice I was on the phone as they then disconnected me. THEY ARE HORRIBLE......I want a working phone service. This day and age all companies are in trouble. This is why.

JIM of PRIOR LAKE, MN August 12, 2009

This past weekend we were camping and at the end of the day my Iphone went compleatly dead from the lack of battery charge. The next morning Saturday the phone had all night to charge and to much my suprise it was still dead. I had no phone all weekend. Monday I took it to our closest Apple dealer and they said it had water damage, it was explained to them it had been no were near water and emediatly sent us to there main store at the Mall of America.

Tuesday I went to the mall and took my 2 month old Iphone to the pros HA. The gentleman proceeded to stick a mineature magniphying glass in the phone and also said SORRY there is water damage to your phone. I was furious, Once again I said I was no were near water. he goes on and says it could be the high humidity, a drop of sweat, to moist in your pocket, or many other reasons that in my opinion are a great out to get out of servicing the phone.

I got no were, the man was rude, and had no customer service in mind, except the smile when he said he could sell me a reconditioned phone for 199.00.

Well I purchased another phone for 199.00 and a service contract for 69.00 just adding onto the 300.00 I already have into this adventure. Buyers beware DO NOT BUY APPLE PHONES, THEY ARE PUTTING ALTRA SENSITIVE LIPNUS PAPER IN THE PHONES TO MAKE MILLIONS OFF US. I have no idea how or who to talk to but i hope you have better luck than i did.

Dennis of Brooklyn, NY August 9, 2009

My iphone was stolen on 8/7/09 after having purchased it on 6/26/09. I am told my options are the following: - Replace with new phone at retail cost of 399 - Early upgrade my contract to an older 3G 8gb phone for 299 which is 100 more than my new 16gb 3Gs cost. - Switch to a new phone/platform To be punished for having my iphone stolen (punishment enough I think) is outrageous and a travesty. Being told I have to pay retail to replace a non insurable phone has got to be the best scam going between apple and ATT. I guess these replacements get counted towards the total iphone sold number that is often trotted out in the press. VERY, VERY unhappy and quite frankly upset, as if being violated by a thief is not enough, I have to pay you to be violated again

Laura of Claremont, CA August 6, 2009

I want some reimbursement from Apple. I had been a satisfied Apple consumer since 1984--when the Mac first arrived and I bought it through my college bookstore! In December 2007 I purchased a new iPhone but it has proven to be a factory lemon nightmare for which Apple refuses to take responsibility. From the moment I purchased the iPhone it has had recurring problems which I would spend an inordinate amount of time troubleshooting & resolving but within less than a year and a half the phone simply would not charge or sync any longer one morning--completely dead! And no water damage according to the genius at the store! But then again, my consumer warranty had expired so why bother with the common "water damage" excuse?

My consumer concern: what do you when you know you purchased a factory lemon; and in general why do iPhones seem to give out just as warranties end (planned obsolescence or what?); and why does Apple use every trick in the book to rip-off good continuing customers? I am an educator and will be discussing this at length with all my youthful Apple consumer students--there doesn't seem to be much more recourse than this with the huge corporate Apple.

List of recurring factory lemon problems: --Whenever I received calls the sound was very poor, only when I called out could I hear properly using the speaker phone. Also often there was a lot of screeching noises on the call as well. --On a regular basis the phone would have difficulties syncing/charging with my computer --On a regular basis the phone would read "no sim card" which was just untrue --On a regular basis the phone would simply do strange things then correct itself later: for example, often if I tried to turn it off, while it would close down, on its own it would immediately restart. Or it often asked if I wanted "airplane mode" even though I had not touched it. . .many notices that were easily dismissed or troubleshot, but in the end an indication of lemon status!

Let me know if anyone out there wants reimbursement or has factory lemon complaints, we might be able to go to California consumer board if there are substantial claims. I have now paid a high cost for a brand new iPhone twice--over 600.00 dollars in damages in one year and a half via iPhone costs!

Lucille of Los Angeles, CA August 6, 2009

I purchased the balloonimals app for kids at the app store. After less than a week of my kids using the app, my phone suddenly started malfunctioning. I made an appointment and went to the apple store (Manhattan Village) to have them troubleshoot the problem or replace my phone since it is still under warrenty. They told me that there's been water/liquid damage to my phone...it seems that's the story they tell everyone to get out of fulfilling their responsibility to consumers. I know that my phone has not been anywhere near water or submerged in water so I'm thinking it might be the balloonimals app. Why would apple approve an app for the iphone that requires kids to blow into the microphone knowing that this will cause the home key to malfunction? this is what was happening to my phone. I am so ticked off and wanted to vent.

virgilio of elmhurst, NY August 4, 2009

i purchase a phone 3g,with include warranty.the phone is not good.one day i try to pick a phone call and the phone shows lines an white screm.still it ring but i cant answer the phone.i went to apple inc.shows the phone and they told me the phone got water damage.now,if the phone got water damage,the phone never will turn on,my believe is that this people dont want to give me the warranty on my phone and they wan consumers like me to paid for another new phone or be obligated to signed for two more years of contract with the phone company,thats cheating custumers.thanks

Sergey of Clarkston, MI August 1, 2009

My phone was 11 months old then the guaranteed service was rejected by "geniouses" because of the liquid indicator. They quickly suggested to get a new phone for 199. My phone was never submerged and never has been in a direct contact with fluids.

After the visit to the "genius" bar I inspected the phone as it is described on the iphone's official support web site, and did not find any red or slightly red indicators in the places where they should be. I am not happy about this situation at all. I did not expect such tricks from Apple.

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