Complain about a product or service

Apple iPhone

NESHO of LONDON, United Kingdom July 30, 2009

I have already complained 3 times and called them 5 times untill now but nothing any changes and I am still victim. What am I suppost to do more? I thing I have to complain to Apple and all media. I am experiencing delays and problems in the case of my stolen I-PHONE 3G 16GB. Today I recieved a phone call from the insurance company.I have been told by them that they do not have any I-PHONE 3G 16GB in stock so that according to them. They can only replace it with I-PHONE 3G 8GB.

That is absolutely unacceptable. Why have i been offered a lower telephone model which is cheaper as well. That is very annoying and I am very dissapointed. Them not having the 16GB model in stock should not be my problem and offering me a lower and cheaper model can not be accepted as a solution in this case. If [they] can not replace it with 3G 16gb or 3GS 16GB models of iphone (for which am ready to pay the price difference as I have already stated that to colleagues on the phone) can [they] refund me my money back. I already lost time and money because of this unexcpeted situation. I have not used my phone for 12 days

Nicole of Newcastle, OK July 28, 2009

I purchased the I-Phone in December 2009. After the last update, my battery quite taking a charge. I made the phone call to tech support and they did all they could and directed me to the 1 and only Apple store in Oklahoma City.

AFter making an appointment, which was a task in itself and 4 days later, I made the dreaded 40 minute drive to the store where I waited for almost 25 minutes. I was automatically told it was maybe a little water damage, however I could not see a red line in the top hole. No red lines in the bottm. The only problem I was having was that my battery would not take a charge. I was going to have to give them 199.00 for a replacement and also my old phone that I had paid for in December.

I have made several phone calls to AT&T and Apple. Each company passes the buck and refuses to take any blame. I have read tons of blogs with very similiar problems and excuses from Apple. This phone could be a real neat deal if it did not have the issues it does and the lack of warranty or insurance. I have had cell service for 12 years and have never once used a warranty or insurance. Now I need it and cannot get it. Tells me that the company has a lot of confidence in their product and now the consumer has just as much.

I have made several calls to AT&T and differnt apple departments. I feel this is a racket and if a company felt confident about their product they would carry a FULL warranty and also provide insurance on their product.

If I could do it over again, I would have found a 3rd party company to have looked over my phone, gave me their diagnosis and then taken it to Apple to see if it matched. It seems to me "Water Damage" is very common issue for Apple. They told me that just having it set next to your drink in the opposite drink holder could cause the damage.

I do not know what the real problem was. The just told me after using a flash light, that I must have had some water damage. They do not even pull the phone apart and have an actual phone "mechanic" access damages. Supposedly they throw the phone away if there is any sign of water damage.

Johnnie of Milwaukee, WI July 24, 2009

I recently upgraded to the 3.0 operating system for my iphone that I purchased in January of this year. After upgrading, my camera would no longer take pictures. Since I'd purchased the warranty with the Iphone, I made an appointment for repair at the Apple store. The tech person looked at the bottom of the phone and said the camera didn't work because of water damage. I told him that it stopped working with the upgrade and he said that maybe the humidity caused it and that wasn't covered. He did say that Apple would replace the phone for 200.00. I said that I may as well buy the new phone if I had to spend 200.00 to get a phone with the camera working and he said that I couldn't do that because I was not far enough into my contract. I understand that businesses have to make money to survive and Apple does quite well. I don't have a problem with that, however to replace the phone with an older version when an updated one is available for the same amount is beyond greed. It is mean spirited.

My complaint therefore is three-fold:

1) I didn't see any damage and how do I know that damage wasn't there when I purchased the Iphone.

2) He never looked inside the phone or turned it on, or hooked it to a computer to see if the camera was not working for some other reason than water damage.

3) If I spend the money to replace the phone, I should be allowed the updated equipment that a new user could get for the same amount.

Kate of Papillion, NE July 24, 2009

Apple I-phone lens splintered and fractured into sharp shards of glass. The phone is now a very hazardous device. The lens is clearly manufactured from non-safety glass with no protection to prevent serious injury. These devices are sold with no warning of the potential hazard. Serious physical injury can result from touching or holding the phone against your face with the lens shattered. Apple representatives have indicated this is not a manufacture defect and the lens is not covered under warranty.

Apple stated the I phone has undergone significant testing, however, refused to divulge what safety standards the phone meets nor would they provide contact information for their safety division. They stated this type of damage is highly unusual, however, they refuse to acknowledge the damage could potentially be the result of a manufacturer defect due to the fact I reported to them the phone fell on the ground. The phone is in otherwise perfect condition. One key selling point made by the sales associate when I purchased the phone was the fact the phone was virtually indestructible which was demonstrated by the salesman repeatedly banging the phone on the counter. The original price paid for the I-phone in November 2008 was 199.00. Apple demands 199.00 to repair the lens damage.

My I-phone was also purchased with an additional 108.00 - 1 year extended warranty. Apple claims neither the original manufacturer warranty nor the extended warranty cover this damage. Apple suggests using a 3rd party company to replace the lens at a lower cost. Research into this option has resulted in locating several 3rd parties providing this service for 10.00 - 30.00. Apple will void the warranty on the phone and the extended warranty if we use a 3rd party service to repair the lens.

FRAINET of HOUSTON, TX July 23, 2009

I purchase an I phone 8 months ago and has stopped working; after an appoinment at the "genious bar" his quick examination w/ a flash ligth the "genius" came to the conclusion that the phone had " fluid damage". I requested a written report as to the problem of the phone was. Of course I was denied that report.

I truly belive that apple inc is hidding a bigger problem than the fluid indicator on their phones. Like any machine, computers or telephones that are man made there is posibility of failure. Apple is cheating the consumer of proper diagnosis of their workmanship. Example when you have problems with your car or computer ; the repair shop or dealer will give in writting the items that need to be replace wheater is under warranty or not. Apple should do the same.

I hope that more consumers are aware of their rights and not just be convince to buy another phone while the original is under warranty.

Mike of Shawnee, OK July 22, 2009

Since the iPhone OS 3.0 update recently released, I have had nothing but signal problems on my 1st generation iPhone. I go from 5 bars to no bars, data connection drops to GPRS instead of EDGE, and more calls than I can count going straight to voicemail even with the phone turned on and laying next to me. The data connection issues often prevent voicemail from downloaded to the phone at all. It's become a habit since the 3.0 update to restart my phone daily since the OS will start to slow down and even start causing app crashes. I've informed AT&T about these issues (and discovered that other iPhone users have the same problems 3G or otherwise). AT&T didn't seem the least bit concerned about the issue.

LaTara of Houma, LA July 16, 2009

On July 7th or 8th I updated my iphone to the new sofeware 3.0. On July 9th around 1pm sitting on my sofa, my phone screen turned white and would not go back to it's original screen. After charging it and syncing it to itunes to restore it back to it's original setting, my phone still had the white screen. On July 11, 2009 I called Apple Iphone to have my phone repaired. On July 15, 2009, I was told by Apple that my phone was water damaged and could not be repaired. VERY UPSET WITH THE RESULTS, I asked to speak to a supervisor. My phone was not water damaged. It was no where near water, and for them to say that was total bullsh**.

I have been without phone service since July 9th which is my main phone. If I had dropped the phone in water, I would not have wasted my time waiting for the repair of another one. It's been 6 days without my cellphone. If water had gotten in the phone, I would have brought another one. Apple is a disgrace to consumers. It doesn't make sense to have a manufacturer warranty, if they're not going to honor it. Seems like "water damaged" is the answer to all consumers. Just another way to make you pay for another one.

Walt of Owensboro, KY July 8, 2009

Sent my Iphone 3G in because the power off switch wouldn't work. Apple informed me that my phone had extensive water damage that caused the problem. My phone was never around water. It seems to me that Apple wants to sell a product but not honor its warranty. I have know way of telling if the phone was water damaged because Im not allowed to open it up. So I have to take their word for it. Im sure they are looking out for the consumer LOL.

Aron of Valencia, CA July 2, 2009

After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto 700 while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.

Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store, which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 10 miles to a third store... but they could not find out if they had any of my phone in stock.

Figuring that surely a third time would be the charm, and stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week later to pick it up! I turned down the offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!

This is the incredible, moronic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe. Yet another glaring reason to stick with a PC!

Cezar of Carpinteria, CA June 29, 2009

Ordered an IPhone 3G3. Missed the delivery date and went to UPS to pick it up. Their policy is to keep the package for 5 days. Got there on the first day but the phone was sent back to IPhone right away. My old phone is about to get deactivated because Apple thinks I have a new phone although they've received the new phone back from UPS. They do it automatically, the new phone gets activated and the old one gets deactivated. And there seems to be nothing that they can do to stop the process. I called them 3 times, they've kept me on the phone a total of 5 hours. Last time I asked to be connected to a manager and I was told to wait...Waited for about 1 hour in vain. Had to hang up because my minutes plan was running out.

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