Complain about a product or service

Apple iPhone

Walt of Owensboro, KY July 8, 2009

Sent my Iphone 3G in because the power off switch wouldn't work. Apple informed me that my phone had extensive water damage that caused the problem. My phone was never around water. It seems to me that Apple wants to sell a product but not honor its warranty. I have know way of telling if the phone was water damaged because Im not allowed to open it up. So I have to take their word for it. Im sure they are looking out for the consumer LOL.

Aron of Valencia, CA July 2, 2009

After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto 700 while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.

Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store, which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 10 miles to a third store... but they could not find out if they had any of my phone in stock.

Figuring that surely a third time would be the charm, and stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week later to pick it up! I turned down the offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!

This is the incredible, moronic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe. Yet another glaring reason to stick with a PC!

Cezar of Carpinteria, CA June 29, 2009

Ordered an IPhone 3G3. Missed the delivery date and went to UPS to pick it up. Their policy is to keep the package for 5 days. Got there on the first day but the phone was sent back to IPhone right away. My old phone is about to get deactivated because Apple thinks I have a new phone although they've received the new phone back from UPS. They do it automatically, the new phone gets activated and the old one gets deactivated. And there seems to be nothing that they can do to stop the process. I called them 3 times, they've kept me on the phone a total of 5 hours. Last time I asked to be connected to a manager and I was told to wait...Waited for about 1 hour in vain. Had to hang up because my minutes plan was running out.

tammy of jacksonville, FL June 25, 2009

I am writing to complain about the recent release of "soft-core" porn as an app on the iphone. This is NOT something that should be on a mobile device such as a portable phone. There is PLENTY of viewing available online. You cell phone is NOT an appropriate place to have porn.

Janelle of Brooklyn, NY June 11, 2009

I have the Apple iPhone 3G but I have defects with my phone ever since I got it. Now my on/off button is pushed in. And the ringer on/offbutton fell off. I asked for them to fix my phone or replace it an they told me it would cost 199 which is the same amount I purchased the phone for. I believe that is unfair to me as a consumer who use this phone all the time and my calls get dropped and my phone freezes all the time. All I want is a replacement and they are not trying to compromise with me.

ChrisAnn of Huntington Beach, CA April 28, 2009

My Iphone, after 2.5 months use, began screen blanking out. I am very careful with the phone because my first phone had "water damage", so I paid, after 3 weeks use, 400 dollars to get a replacement phone. Now I bring my phone in and the "Guiness" bar guy (not) says this happens sometimes because when the phone is brought to the ear the screen blanks out, nothing shows up on the diagnsois so nothing is wrong with the phone. Except on the bottom of the phone, where you "palm" it all the time, shows that moisture has gotten in. WHAT? My phone has not been exposed to water. It is a bad excuse for APPLE to say that there phone or unreliable phone does not have to be fixed or replaced.

David of Casselberry, FL April 13, 2009

David of Casselberry FL (04/13/09)
I made a mistake, I'm a 60 year old man who happily had a Go Phone (pay as you go). I became enchanted with the I Phone. I thought I'd indulge myself so I went to the AT&T store and bought one along with a 2 year contract. The phone lasted about 2 months. I plugged it in to charge before going to bed and the next morning it would not turn on.

I went back to the AT&T store and they examined the phone and said it was defective, I was told to take it to the Apple Store down the street where they would exchange it for me. At the Apple Store I spoke with a young lady and explained the situation she took my phone in the back and when she returned she said the phone had suffered water damage and was no good and it was my responsibility. I told her the phone had never been so much as damp and asked to speak to the manager.

The manager, an arrogant young man, came out and told me I was on my own and the only thing he could do for me was sell me a new one and not for the 200.00 I'd paid for this one, with the contract from AT&T but for 400.00, I passed. I returned to the AT&T store and although they were very pleasant and helpful they said they couldn't replace the phone for the price I'd paid for for it originally because it was too new. I am still stuck with the 2 year contract and wound up with another 90.00 flip phone, little different than my original Go Phone.

The store managers word is final, right or wrong. I can return the phone to Apple, along with a check and get it repaired but that would cost as much as the phone cost me new. I understand you can now get the I Phone for 99.00 but that requires a contract, which of course, I already have. But I can't either repair or replace it for that price? So now I have the equivalent of my 30.00 a month Go Phone and get to pay 131.00 a month for two years.

I calculate my two month I Phone experience will wind up costing my a little less than 3,000.00 over the next two years vs 720.00 the Go Phone would have cost me. AT&T is making money, Apple made money and me, I'm stuck. As a last resort I may do business with AT&T again but NEVER with Apple, I already got the worm.

Ronak of State College, PA March 11, 2009

Ronak of State College PA (03/11/09)
I have recently filed a dispute against a charge of 528.94 on 2/23/2009 by Apple Inc. I had received a replacement iPhone in which I had sent my old iPhone back. I had made a courtesy called to Apple Inc a couple weeks after to confirm that they had received the old iPhone back in which they had told me that I had nothing to worry about since it has been sometime before the replacement and I had not been charged for it, so they have most likely received the phone. Then, two days later, I was charged 528.94 for the iPhone, and Apples response was that they had not received the phone. FedEx Tracking shows the phone was received and signed by Apple.

I have contacted Apple Inc again regarding this situation (3/11/09). I had spoken to R.Vehslage in which he had stated that they have received it and that there is so called water damage on my phone. But before I had sent my phone out, I had looked at the indicators and they were white when I had shipped them out (not red which is what Apple claims). I had then asked R. to contact the technician who worked on that phone, but R. states that they have no way of telling which hands had touched my phone or what technician worked on it (R. is also a Supervisor at Apples repair department).

They have sent me a picture of what they claim is my phone. The picture is what seems to be a 30X zoomed picture of the one of the water indicators but no other pictures were taken of my phone. They said that only one indicator was red. R. stated that those indicators go off when the phone has heavy contact with water (not just moisture), which should also cause the second indicator to go off as well (but the second indicator is white). Also, the phone works completely fine except one of the buttons is broken. If there was water damage, R. did agree that there would be more damage to the phone then just that one button being broken. I had also offered Apple to send my replacement phone back for a refund of the 528.94 which they have refused.

Apple said that they have sent my iPhone back but I have yet to receive it. They said that a signature is not required for return shipments like that and it is not Apple's responsibility to make sure that the return phone gets back to the consumer. They have also never once made an attempt to contacted me throughout this whole issue. I wasn't even notified that my phone has the so called liquid damage even though never once have I dropped the phone into any form of liquid or spilled any form of liquid on the phone.

Was charged for 528.94 which has but my account balance under 0 and am now being charged over-withdrawl fees because of the Apple's carelessness.

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