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Apple iPhone

Richard of Victorville, CA August 13, 2008

Richard of Victorville, CA (08/13/08)
There are thousands of new Iphone 3G phones that do not function on the AT&T 3G network (the problem also exists in other countries which use the 1900 MHz spectrum for 3G service).

Advertised twice as fast for half the price, but the twice as fast and the iPhone don't communicate; AT&T is requiring customers who return their iPhones for this failure to pay a restocking fee; Apple Stores will replace the phones, but you are likely to end up with a replacement that has the same problem; Apple has refused to acknowledge the issue: AT&T's spokespersons deny any widespread problems; iPhone 3G users have to pay for 3G service that many (most) are not able to access due to the faulty iPhone.

Larry of Lowell, MI August 11, 2008

Larry of Lowell, MI (08/11/08)
I bought the Iphone for around 400.00 hard earned cash and since the 2.0 update my e-mail stops working all the time and the phone keeps having to be reset. Now I went and dropped the phone about 2 feet if that and the glass cracked. I thought ok no big deal can't be more then 50.00 to replace the glass... WRONG! TRY 200.00!

Apple is nuts if they think I am going to pay 200.00 for glass that I am sure costs around 5.00. What a total rip off!!! Don't just walk away from this phone....RUN!

Greg of Redondo Beach, CA July 31, 2008

Greg of Redondo Beach CA (07/31/08)
Within a week of purchase, my 3G iPhone slipped from my shirt pocket, and fell about 2 feet resulting in a cracked screen. Apple would not replace or repair it under warranty or for a fee. The only option is to purchase a new one.

Because the screen is made of thin glass and the edges extend past the bezel, the iPhone is remarkably easy to destroy. Hand held devices such as cell phones are by their nature dropped occasionally. The iPhone does not appear to be suitable for the purpose designed and sold. I had to pay twice (so far) to have a working unit. I have not had a similar problem in the last 5 years with my Blackberry. Apple should set up a repair production line to efficiently fix damaged units and charge a reasonable fee.

Kirk of Knob Noster, MO July 19, 2008

Kirk of Knob Noster MO (07/19/08)
Apple & AT&T are only allowing the purchasing and ordering of Iphone 3G through primary stores in the major cities. (no internet or phone orders). This limits access for the elderly, handicapped, people with health issues and the rural populace. Also with todays extremely high fuel costs and transportation limitations are an additional obstacles for these people, Only the major Apple & AT&T stores (no franchise or authorized sellers) are allowed to sell or order this one type of product.

Could your organization put pressure on these companies to allow internet/phone ordering to allow these people to get a equal/fair opportunity to being able to purchase this product. Unfair business practice that limits the elderly, physically or economically handicapped people from getting fair access to a product line.

Christopher of Malden, MA July 11, 2008

Christopher of Malden MA (07/11/08)
I've downloaded the iPhone 2.0 firmware for my existing iPhone, hoping to get started with the new apps I've purchased. It took a few tries, but eventually it prompted me to update.

Now that it is installed, the iPhone is rendered useless until it can sync with the iTunes music store. Of course it just hangs (1 hour so far) trying to access it. So I am without a phone until Apple realizes it needs to prepare for the traffic increase of a new launch by making sure they have enough bandwidth on their servers. This is very unlike the image that Apple makes for itself. If it's not going to make any changes for future launches, it could at least warn users that servers may be slow due to increased traffic.

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