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Apple iPod

Apple • Apple Slashes Prices On Older iPod Models • Lawsuit Alleges Apple Power Adapters Are Faulty • iTunes 7.7.1 Erases Music Libraries • Apple Sued Over 'Millions of Colors' Claim • Japanese Investigate iPod Fires • iTunes Upgrade Hits Sour Note With Users • Apple iPhone Wows MacWorld Audience • Apple Warns Of Virus On Some iPods • How Loud Should Your iPod Be? • Hearing Professionals Praise Apple's New iPod Volume Control • iPod Nano Too Delicate, Suite Charges • Suit Charges iPods Can Damage Hearing • iTunes Includes "iSpy" Feature • Class Action Suit Charges Apple iPod's Screen is Defective • Apple to Settle iPod Battery Suit • iPod Lawsuits Multiply • Apple Bans Talk of Glitch --- • Consumer Complaints

Felina of Wilmington, DE November 21, 2009

I am in my second Ipod. The first one I bought (30GB) never really worked well and when I took it to the store they would not even look at it because it was not under warranty anymore. He recommended a upgrade and I was stupid enough to get another Ipod. This time I got the new Nano, the one that has video, radio etc. I bought Saturday and Monday I was ready to use it put it in the kitchen counter and came back to a cracked screen (my yorkie was the only living creature in the house besides me at the moment). I immediately called apple and they said to bring it to the Apple store where they told me they could not do anything about that. Very rude unhelpful people by the way. Needless to say I am very upset about this matter.

Virginia of Rancho Cucamonga, CA November 21, 2009

This complaint is concerning Apple, Inc.'s iPod Classic (IPC), MP3 player. After downloading 9.0 software onto my PC in Apple's iTunes program, my iPod Classic (3rd generation)was corrupted! The hard disk is "fried" This has happened to all owners of older and newer generations of iPod classics.

On or about the first week of September, 2009, (at least this is when it happened to me) owners of the IPC models after having downloaded the updates of iTunes 9.0 or 9.0.1 versions on our PC's, experienced the horror of having Our entire IPC crash. What happened is that after downloading the updated software it corrupted the hard drive/memories of Our IPCs. Our entire music, pictures, artwork, videos etc., have been erased. EVERYTHING IS GONE without the ability to restore. My 275 purchase is now a useless piece of metal scrap, a paper weight at best!

Insult is added to injury in that if you are not under warranty period (I am not, I bought mine in 2006, 3rd generation) you can not even e-mail Apple using its Technical Support e-mail address (which is Apple's only method for reporting tech problems). However, for over a 100.00, I could purchase the privilege of speaking with a tech support person when they get around to taking my call. Those who are under warranty, who have been fortunate enough to speak with a tech service representative, have been told they (Apple), have no knowledge of this issue and do not believe it is a problem with Apple. Instead, their advice is to run through a litany of diagnostic and other assorted battery tests that have proved to be fruitless.

Many of Us have tried every avenue suggested to get Our IPC s operable again but each has proven to be futile. Personally, I am not computer literate, and, I would venture to say most owners of the IPC are not. We are incredulous that an organization like Apple would treat its customers this way. It is unfathomable how a company such as Apple would not have tested their own software for compatibility and other possible harmful issues with ALL of the electronic devices in which is intended to be used with; the 9.0 software apparently is only affecting the IPC models.

I have two teenage sons who have an older model Nano and a new model Nano and have no problems with the 9.0 software. This software has affected IPC owners on global basis because it was released through Apple's iTunes site devastating thousands (perhaps millions) of its customers over the loss of Our beloved IPCs. Astonishingly, it has even been suggested to some (from postings in the Discussion Forum) that it is not Apple's problem what has happened to the IPC and that We should buy a new one. A lot of us are beginning to feel that there is some kind of conspiracy going on here. Did Apple make the IPC so well that they are not breaking down and being replaced? Does Apple have a glut of inventory that they need to sell? Is Apple trying to keep competing and/or similar electronic devices from being compatible with iTunes (as has been suggested in some of the posts in the discussion forum?)

All I know is that I lost over 7,500 songs, pictures, artwork, and playlists that I had painstakingly composed. Worse, even, the better part of my 7,500 songs was not backed up on disc and not in my music library on my computer because of an earlier crash I had on my computer hard drive. Additionally, I have purchased hundreds of dollars worth of music from iTunes which is now GONE. Will I be able to re-download this music? Or, will they try and charge me again for it.

Please, please, please, I pray that someone with the means to investigate this matter reads this and takes pity on us owners of iPod Classic Models. Apple Needs to be put on notice this problem can no longer be kept covert. If anyone is interested in what I am talking about I direct you to the discussion forum. Once there, under "BROWSE SUPPORT", choose "iPod + iTunes, then under "SUPPORT SERVICES" choose "Discussions" and then, see "CHOOSE TOPIC', click on "iTunes 9 upgrade iPod Classic is corrupt without ability to restore".

Here, you can view all of the posts that so many of us are venting our frustrations and dismay with Apple. There have been over 30 thousand views on this topic. Incidentally, I tried to post a message for others to read that they should filed complaint both locally and nationally, and it was immediately taken off the message board. So, I know they are aware of the problem! I am out the cost of my iPod Classic which I paid over 250 + tax for and have spent at least 150. in the iTunes store for songs that were on my iPod only because of an earlier computer crash; my library was not backed up before the crash

duke of riverside , CA November 19, 2009

my less than 3 month old 9 gen ipod went blank while playin music and never turned on again. i have plenty apple products but not after today.

Keely of Melbourne, Australia November 19, 2009

I received an iPod for Christmas. As soon as I received it the screen was blury, making it impossible to use. I returned it and the new one didn't have anything wrong with the screen but I was unable to download any music onto it. For the second time and the third one I received had little battery life requiring it to be charged evry half hour! For the third time I took it back and it was fine for 6months until now it! The battery doesn't last and I constantly have to charge it. Not only has this caused me much inconvenience but I now have ANOTHER iPod which is practically useless!!

Isabelle of san francisco, CA November 16, 2009

Since I'm not 15 yrs old and crazy about computers - it's ridiculous what you have to go thru to get assistance with problems relating to passwords? I've already spend 1 week trying to get my passcode for my account and do you think they can help me? NO! it has to be done thru your computer which mine is dying as we speak! So, who do you go to when you can't get them to help? You e-mail the Better Business Burea and here!

NO RESULTS - Still can't get in and they're treatening me that If I don't have the code the computer is going to REMOVE music I PUCHASE THRU THEM OFF MY IPODS! WHAT A FUNKY JOKE, I paid for it, I should OWN IT! NOT ITUNE! WILL NEVER EVER PURCASE ANOTHER APPLE PRODUCT AGAIN!

Laurie of Littleton , CO November 7, 2009

I have a refurbished iPod Shuffle (2nd gen). Everything seems to be working fine on iTunes. Songs are on there and playing. The iPod charged, but I am unable to upload songs from iTunes to the iPod. I went through their ENTIRE 5 Rs troubleshooting guide before I dared to call customer support. None of those tricks were worth a darn. Then I called and spoke to Ahmed in India. He tried a couple things then declared that my iPod was broken and I needed a replacement and he set up an appointment for me at the Aspen Grove Apple store. I was alarmed when he gave me the information that unless I was there within 15 minutes of my appointment time I would not get help that day.

I arrived early and was further alarmed when I saw that so many people needed help that I would have to wait until my turn was called. They actually have Symon boards in there with names queued up on them for each TYPE of product service! What is going on with that? Do I want an Apple computer? I'm starting to think NOT. Then the tech at the store proved to my iPod worked just fine by uploading songs from his Mac. He claimed it's my computer -- my hard drive is corrupt or something! Well, I ran CHKDSK /R and it's not corrupt.

The other suggestions he made COULD have been tried by the India tech but weren't. I tried them anyways. One I had already done myself. Nothing worked. Now, due to my warranty limitations, if I want more "help" I will have to pay for it. I feel I have been stalled and brushed off. I have spent lots of time and trouble on this and I am not going to pay money for something that should have worked right out of the box. Especially when I was introduced to the horror of Apple trouble by visiting the store and seeing for myself how many people need help and what Apple has to do to keep all the appointments straight. It's ridiculous!

Karine of Toronto, ON October 12, 2009

I bought my husband an ipod touch 2 weeks ago. Our 8-month old daughter had it in her mouth for a couple of minutes and it stopped working. Apple has refused to fix due to "water damage", which is not covered by the warranty. They are quoting us 50% of the 325 purchase price to fix. I find it appalling that sticking an ipod in your mouth results in "water damage". Sounds like a product defect to me.

Patricia of Gibsonia, PA October 4, 2009

My daughter purchased a 16GB iTouch in May, 2009 along with an additional 49.99 warranty through RadioShack. The unit was left inside her room near an open window during a particularly wet, cool night. It stopped functioning after that and we returned it to RadioShack. They sent it to Apple who claims it was damaged by water. I then noticed hundreds of posts to the internet regarding the same problem. RadioShack will not honor their warranty since they too can hide behind the 'water damage' excuse and proceed to misrepresent this notoriously unreliable product to the next unsuspecting consumer. We now have a defective product, covered by a useless 2-year warranty that is not even paid for yet. I have written State Attorney General office seeking consumer protection and advise others to do the same. Maybe Apple and/or RadioShack will be forced to take accountability. Still looking for advice on where to go for help and/or protection.

Marcia of Lublin, WI September 13, 2009

I first purchased an "ipod starter kit" from Sam's Club in Eau Claire back in the late 90's. 350 without tax. Included software, ipod, earbuds, fm transmitter, and usb cable. It worked so well, I fell in love with it! Last fall, I noticed it started to malfunction so, I purchased a new ipod classic directly from Apple. No software, just ipod, earbuds, usb cable came. Shortly after purchasing the new ipod, I purchased a bose sound dock for a Christmas present for myself. 350 + tax and shipping on the ipod, 400 for the sound dock. (I save for an entire year, sometimes longer, to purchase what I consider one nice Christmas gift for myself.)

I have been online continuously trying to download the iTunes application since the time of my purchase to no avail. "iTunessetup.exe is not a valid win32 application". I have been to the "troubleshooting" page and tried absolutely everything recommended by Apple to rectify the problem, still nothing. After nearly two years of trying online, today I finally called Apple customer service to explain my dilemma and try to obtain a software cd-rom. After all my expense, I thought it would be proper compensation. Having to pay for an isp, leaving my PC on for days at a time uses a lot of electricity as well.

The customer service rep could only express to me things I already knew, try to charge me an additional 30 for some type of agreement, repeatedly put me on hold, and tell me there would be some huge expense for purchasing the software cd-rom I was requesting. I ended myself conversation with the representative as politely as possible. I told him I could not afford any more expense with an already defective product and that requesting a software cd-rom was my last resort to repairing the problem.

Michael of Barrie, ON September 3, 2009

We purchased my 15 year-old son's IPod at Best Buy in Newmarket, ON a little over a year ago (April 2008). I purchased the store's extended warranty. After our vacation the touch screen was only working intermittently and before that the earphone jack wasn't working at all so I took it back to Best Buy. They've had it for 2 weeks and just called my son and told him that it would be minimum 250.00 to repair and about the same to buy a new one when we bought it the price was around 500.00 CDN including case and extended warranty! . I have since found out that they cannot fix it - they say there was water damage. so the warranty isn't valid, but my son swears he didn't get it wet. They took a picture of the unit which shows some stickiness inside. He did not immerse it in anything. It may have been placed on a counter that had Coke spilled on it some time ago. How nice that Apple is covering itself by saying: Can't repair "water damage" when it shouldn't be selling an INFERIOR product that is damaged so easily!!!

I bet I could spill Coke all over any of the stereo equipment that I had in the last few decades and it would go on playing forever. But those guys have probably all gone out of business because they are as GREEDY as the makers of all these Apple products that are so sensitive to any moisture at all. My head spins when I think of all the money they are making by people who have been told that there is water damage on their Ipods and are blaming themselves for being careless with their products and resigning themselves to the fact that they will just have to fork out another 500 bucks or so!!!! It makes me so upset that it is so expensive to have these remarkable things (they are quite remarkable but the hidden costs are prohibitive). Who wouldn't want them? The Apple Corporation is like a drug dealer. Get these kids hooked on the technology at an early age and then keep them coming back for more and having to hand out more money. We can't afford to replace the one that was ruined. A valuable (expensive) lesson!! (Or just another one of the expensive lessons that come with raising kids these days)!! Unfortunately, the Apple Corporation is only one of a few hundred corporations in "modern society" that make money off the inexperience and of our children and their parents!!

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