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Apple iPod Nano

Apple • Apple Slashes Prices On Older iPod Models • Lawsuit Alleges Apple Power Adapters Are Faulty • iTunes 7.7.1 Erases Music Libraries • Apple Sued Over 'Millions of Colors' Claim • Japanese Investigate iPod Fires • iTunes Upgrade Hits Sour Note With Users • Apple iPhone Wows MacWorld Audience • Apple Warns Of Virus On Some iPods • How Loud Should Your iPod Be? • Hearing Professionals Praise Apple's New iPod Volume Control • iPod Nano Too Delicate, Suite Charges • Suit Charges iPods Can Damage Hearing • iTunes Includes "iSpy" Feature • Class Action Suit Charges Apple iPod's Screen is Defective • Apple to Settle iPod Battery Suit • iPod Lawsuits Multiply • Apple Bans Talk of Glitch --- • Consumer Complaints

ken of Beavercreek, OH November 12, 2009

Bought a new 5th generation ipod nano, and only the second time i used it, the click wheel and audio failed. Apple claims the "liquid indicator" shows I got it wet. I DID NOT. Went walking on a dry day, and held it in my hand...I guess humidity got to it! I've had a 2nd generation ipod for years with no problems at all. Obviously, you can't take the thing outside. Anyhow, Apple won't perform warranty service, and of course if you read the warranty, its really no warranty at all...they even try to disclaim all implied warranties to the extent they can.

Linda of Orange, CT November 3, 2009

Unfortunately you cannot run or exercise with the ipod nano product. Perspiration will activate the liquid sensor. If you have any thing go wrong with the nano it will not be covered under warranty no matter what the problem. They will offer a replacement product at a reduced cost of 99. Throwing good money after bad. Bad business.

Susan of Ojai, CA September 30, 2009

Apple refused to fix my less than 5 month old Ipod Nano, claiming it was misused or accidentally damaged. I did absolutely nothing to this Ipod and the light in it just quit working. In my talk with a rep. I told him it was had been over 105 in Ojai, and he said there could have been condensation when it came inside to a lower temp. I looked on the warranty and there is nothing about keeping it out of the heat or from going from one temp. to another.

John of Tampa, FL September 24, 2009

So I get a brand new apple ipod touch. About 2 days after I had BARELY used it it began to display an all white screen. Apparently this is a common problem and it is USUALLY easy to fix by resetting/restoring but alas... Nothing works, I spend the 4.95 to upgrade the software because the site said that sometimes fixes problems but that didn't work either. I decide to take my touch to a local apple store about 15 minutes away. It began to go downhill from here.

I go in with my itouch and they refer me to the "genius bar". All of the appointments are booked up for the entire day (about 10hrs worth). I knew Apple lost its reliability when 4 geniuses are at the genius bar and they were all booked for the rest of the day. I explain that the product is brand new and I don't understand why I need an appointment to fix a product that was broken to start with. They say there is nothing they can do since I bought it online from the apple site etc.

So I go to the website and I can barely make sense of the thing. Everytime I try to click on a customer service link it redirects me to another page, and then back to that same page. I even called them but was put on hold forever. I work part time and am a full time student, so I don't have a lot of time to make an appointment for a product that was faulty from day one. I will never ever again buy an apple product. This company used to have such a positive image but now it is awful. It has become extremely beauraratic and it is almost as bad as going to the Department of Motor Vehicles. I am thoroughly disappointed.

jennifer of chicopee, MA September 13, 2009

I got my daughter an apple ipod chromatic nano 8GB for christmas of 2008. It worked fine until one night, she was playing solitaire on it, got up for a minute, and when she came back, she couldn't use scroll wheel. It has never been damaged or gotten wet. When Apple was spoken with, they claimed it must have gotten wet. Never happened. I don't know what to do now, because they wont fix it. This is not right. It is new.

Sarah of Semmes, AL September 11, 2009

I bought an ipod nano 4th generation in May. It always seemed touchy and it was not as user friendly as my old one. I went running the other day and it started to rain lightly. I put the ipod in my shorts to keep it dry. It never worked again. The backlight is dead and the battery won't stay charged. When I called in for help I talked to a great guy who got me all set up with a box to send it back. I just got an email saying that "it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment.". What a load of junk. After reading everyone's complaints on here I am not at all surprised. They just don't want to hold up the warranty. What a piece of crap that can't handle a little moisture in the air. Their website is awful and you can't even talk to them without an appointment. That is because they know everyone will be callin to complain all the time.

George of Shadyside, OH September 3, 2009

Bought my son a Nano 4th generation for Christmas. In March he was caught in the rain, the screen turned white. Called Apple, they sent a box to return the product. Two days later they returned the Nano unrepaired. When I phoned, the told me that it had gotten wet and the warranty was void (the moisture sensor did not turn red!)

They also told me that an I Pod was not intended to be taken outside! I continued to call every month, after five months I was blessed with Ryan H. He is the only Product Specialist, that I have spoken to, that cares. After 90 minutes on the phone, they agreed to repair the Nano.

Michelle of Burbank, CA August 14, 2009

My husband purchased an Ipod nano for me as a Christmas gift in December of 2007. I opened it for the first time in July of this year and my daughter attempted to install and charge it. The device would not hold a charge. I visited an Apple store in the Glendale Galleria and was told that it was a problem with the "Shelf Life" of the battery. I never even used the device! I asked them to then replace the battery and was told that Apple doesn't replace the battery but I could go online and have an outside vendor do it.

Barbara of Trail, BC July 27, 2009

I bought an 8G Ipod nano 4th gen. in May 2009. In July, it stopped working... all I could get on the screen was the Apple logo. I tried all the resets and called the repair centre. They send FedEx to pick it up and had it returned to Apple free of charge as it was within the first 3 months. A few days later, I looked at the website to find out the status and it said there was evidence of abuse. I sent a rather blunt email back and the reply said that the docking station was corroded and there were dents on the corners, therefore the warranty was void.

I am a 54 year old professional who listens during my commute to work. The Ipod lives in its leather case except when being charged, so if there is water damage it came from the atmosphere. I believe Apple just looks for reasons to refuse to repair or replace Ipods. This one was new and simply quit while I was listening. Doesn't sound like it would be caused by "dents" or "water damage" to me. Unfortunately, while this Ipod was away for service I bought another one (my very last one!) My first Ipod was the Nano first generation which lasted for several years with the same treatment as this last one. It never quit ... it was stolen. I believe the Apple product has gone down in quality and the consumer is paying for their shortcomings.

jeff of knightdale, NC July 4, 2009

got a nano 8 gb for xmas from my wife. 2 weeks ago it froze up and the screen got dark. restoring did not help. brought it down to apple store today, and their genius's told me i had water damage and the warranty was void. this icrap has never been near water.she offered a replacement SWAP for 79.00. spoke to location manager in charge,got no where. asked why would I want another one of these? her reply was that is up to you.

I looked on line, found this site and was overwhelmed at how many people have had the same problem. apple needs to address this issue,it is pure BS and I will never buy a mac product again, and will steer my family away from them as well.

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