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Apple iPod

Apple • Apple Slashes Prices On Older iPod Models • Lawsuit Alleges Apple Power Adapters Are Faulty • iTunes 7.7.1 Erases Music Libraries • Apple Sued Over 'Millions of Colors' Claim • Japanese Investigate iPod Fires • iTunes Upgrade Hits Sour Note With Users • Apple iPhone Wows MacWorld Audience • Apple Warns Of Virus On Some iPods • How Loud Should Your iPod Be? • Hearing Professionals Praise Apple's New iPod Volume Control • iPod Nano Too Delicate, Suite Charges • Suit Charges iPods Can Damage Hearing • iTunes Includes "iSpy" Feature • Class Action Suit Charges Apple iPod's Screen is Defective • Apple to Settle iPod Battery Suit • iPod Lawsuits Multiply • Apple Bans Talk of Glitch --- • Consumer Complaints

Karen of Kissimmee, FL July 7, 2009

The complaint is notthe Apple Store butthe policy of the company. My daughter has a 2nd generation i touch 32gb which she has owned for 6 months. it was a gift for Christmas 2008. I paid approx. 370 for this from Amazon.com. It is still under warranty, The screen has broken, apple say thisis accidental damage and it is not covered by the warranty. They want 200 to replace the whole i touch as they claim the screen cannot be repaired. Thiuis is ridiculous. The very snotty manager told me that it is glass so what do you expect - it is likely to break. Why are apple allowed to continue to make a product which they know will most likely break,that they have designed it so that it is so difficult to repair. It should be so easy - they should be able to open up the unit , replace the broken glass and seal it again. 200 is fleecing the customer.

LuAnn of Danville, PA July 3, 2009

I chose to purchase an Apple iPod Classic, 80m GB from my Scorecard Rewards program with VISA. I have used my iPod until recently. I sent it to the Geek Squad at Best Buy and they returned it saying that it could not be fixed due to moisture. It was never in water. Didn't realize this was such a problem with the iPod until now.

Brenda of Portland, OR June 14, 2009

I bought two Ipod Touch 2nd Generations Christmas 2008 for my two sons. I bought them at two different stores. The first one quit working. On the screen that says "slide to unlock" it wouldn't slide. My son gave up and after letting it sit on the charger for a couple days, it started working again for no apparent reason. Within a month, the other one did the exact same thing, but this one never got past the "slide to unlock" screen. We did the exact same thing as we did on the first one and there was no change.

I sent it in and they said it had water damage, which I know it didn't. Then I called to speak to someone, and explained that this had never been in water or any liquid, and they said that even though it may never have been dropped in water, liquid may have traveled down the headphone cord into the jack which turned it red. Therefore, the warranty would not cover it, and they would not repair it! I think it is fairly impossible for water to run down the cord then back up into the jack and if this could happen with head phones plugged in, this is a faulty product! Besides that, we were having 75-80 degree days, so it wasn't weather! At over 200 for this Ipod, I am appalled that this product only lasted about 6 months! I have read a lot of articles about this "supposed" liquid damage, and I believe something else is going on and there should be some kind of investigation. I have lost total trust in Apple.

Linda of Alameda, CA June 10, 2009

I brought my I Pod Mini into the Apple store in Emeryville Ca. to have the battery replaced. It has never held a charge for long. They told me that it wasn't just a battery issue but a hardware issue and that it would cost 189.00 to have it fixed. This I Pod is only 4 years old and I think it is Apples responsibility to fix it.

They need to stand behind their product instead of charging consumers big bucks for what is really dispsable junk. They are trying to rope me into buying a brand new I Pod by saying mine is obsolete. Well...I'm sorry I don't have 300 dollars to shell out every four years for your crap. You need to make a product that is going to last and also make it consumer friendly when it comes to having to get a new battery. Apples custmer service is non existent.

Debbie of Katonah, NY June 9, 2009

Bought Ipod classic 80G two at x-mas 2007 for children. Within 7 months daughters broken. Sent in under warranty, bought extended warranty and told it was still under Apple's warranty. I was told moisture got into it. Not near water or any moisture at all. They would not fix. Told to go under extended warranty. Extended warranty told me they would look at because it was still under Apple's and didn't cover moisture. It was never near anything to cause moisture.

Now having probles with second Ipod. 250 throw in garbage after 7 months. Warranty not reimbursed. Have similar one with Circuit city years ago and they replaced no questions asked. Rip off from Walmart! Part No MB029LL/A. Had to go out and buy new one. Cost me another 250 + to upgrade to a different ipod. This is absurd that they sell warranty but don't stand by their product. Tell you there can be moisture in air that can cause it. Terrible excuse!

SCOTT of LOS ANGELES, CA June 5, 2009

Today i bought a Zune and Ipod to check them out ... Apple is the worst company on the market. They put out products no one can work with. I am a network admin for 2 of the largest networks in irvine calif... I will bag on ipods forever. i cant even get my ipod to sync.

Jack of Sykesville, MD June 3, 2009

My IPOD touch was stolen. It has a unique serial number that could be used to disable the device but Apple will not disable stolen devices. I reported it stolen to Apple and the police but apple will not disable stolen Ipods. I was told by apple the person who stole my ipod could simply call apple tech support and they would reset the device and register it in the criminals name and allow them to use it. So in effect I paid 240 for an ipod that i do not own.

If I bought the device I should have the right to have it disabled if its stolen. If apple will not do this consumers need to be made aware BEFORE they buy an apple product that they have no legal right to it if its stolen or lost. A stolen phone or laptop can be disabled and not be used but apple refuses to do this. If I had known this before hand I would have never bought an apple product. In summary if your ipod is stolen Apple does not care they will not disable it and worse yet they will allow the person who stole it to register it in their name and use it immediately. Consumers need to know about this disturbing business practice!!

Ron of Madison, OH May 29, 2009

I bought AN apple Ipod 4thg 16g Ipo December 2008. after 2 weeks of playing with it the bottom panel of the ipod that protects the connector porter/earphone port came off. The ipod still works fine just not impressed by haveing it look all ugly on the bottom of my ipod. also annoyed that it says 16 gig and only has 15.04 gigs of hard drive space wish computer companies were more honest about the size of hard drives.

Lori of New Braunfels, TX May 29, 2009

Purchased Ipod 2nd generation December 2008 and May 2009 it stops working getting stuck on the grayish white apple and black screen. Everynow and then a circle going around & around will come on and sometimes it will get hot. This Ipod was a gift for our son he has an older Ipod that still works but we thought we were upgrading. We tried fixing over the phone it did not work they said to send it in and we did and they told us water damage. I tried to tell them no way but they would here nohing of it.

My brother in NC hooked it up to his computer when we were in NC and tried to go through all the steps to fix it but nothing. When we called Apple from home and while I was going through all the steps with the girl on the phone it was trying to download the songs off my brothers computer.We explain this to Apple but they still tell us the piece is showing red but the paper they mailed the Ipod back with states pinkish in color.

We bought the Ipod at a Target in New Braunfels, TX where we live and purchased a 3 year extended warranty. we called them first and they told us to call Apple 1st and if they do not fix it call them back (they informed us apple usually is pretty good about it). I did all that and after apple informs us by email they are sending it back not fixed due to liquid damage I call the Extended warranty with Target back tell them the story and they also tell us there is nothing they will do, that they honor what apple states.

Why do they sell warrnties? After doing research on the net this looks like a common problem and the funny thing the people that have dropped their Ipods in water are drying them out and they seem to be working. The people that swear that the Ipod never got wet (but apple tells it different) are the ones that are not working

Kathy of Canfield, OH May 28, 2009

Purchased an Ipod Touch 2nd Generation in December 2008, In April 2009 the hard drive wouldn't boot and the Ipod got extremely hot and wouldn't shut off until the battery ran out. Sent it back to apple for repair or replacement and they are telling me that the litmus paper was changed indicating that it had been immersed in water so they won't repair it.

I had previously purchased an Ipod 6 years ago that had the same exact problems, it took me 3 replacements to find one that didn't exhibit the same problems. I was against purchasing another one, but apple appeals to the younger teenagers who want the product. I asked apple to show me evidence that the litmus paper was discolored because of a liquid spill as they claim, my son said it had not come into contact with any liquid, and how can they guarantee that it wasn't discolored because of the extreme heat that was generated when the ipod wouldn't reboot or run. They were unwilling to talk about this or provide me with the chemicals coated on their litmus paper so that I could test this theory myself.

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