Complain about a product or service

Apple iTunes

CURNEL of BROOKLYN, NY November 14, 2009

I'm missing about 21 songs on my iPod that should've downloaded from iTunes for about for about a month.

Mike of Sheridan, WY October 12, 2009

I have been a loyal customer to apple for many years and I'm about ready to sell my iPod and get a Zune. I have wasted over 500.00 on music I never got. I try to report it to customer service, but nothing ever comes of it! I am [upset]! I have half a mind to go to apple and chuck my iPod at [them]! Lost music and time

Daniel of Melbourne, Australia September 28, 2009

I Pre-Ordered Paramore's new album called Brand New Eyes on the 11th of September, both the official Paramore website told me that the item will be released in Australia on the 24th, it is now the 29th and still no album! I checked my itunes account and it said it was released yesterday, the 28th. I am absolutly disgusted by iTunes!

ramona of stryker, OH August 17, 2009

I have had good service in the past-purchasing music and have purchased 4 seasons of the closer. But I recently purchased season 5 of the closer and it has not downloaded any of the episiodes correctly--they play like a slide show with sound-- No one will answer my emails

so I am out 45.00 dollars. I also now have trouble with the other 4 seasons--same thing happens that is an addional 180.00

alex of london, United Kingdom July 20, 2009

i have been charged for an album that never loaded onto my computer there was a default whilst loading and the site recognised this but i have still been charged. i would like to sort this payment please. £7.99 is owed to me by itunes thank you thank you

sam of stoke-on-trent, United Kingdom June 19, 2009

i brought 2 i tunes cards worth £15 each i redeemed them and brought 3 albums (asleep in the bread ailse, curtis and trouble) i also purchased (boom boom pow and kiss me tru the phone) when they were down loading they all stoped and i cant find them on my itunes account or on my ipod

BINTA of SCHAUMBURG, IL June 15, 2009

I am being charges on my discover credit card 39.86 every month by Apple Itune for service I have not asked for. This is going on since last 8 months. When I call there number to cancel this charges, I get message to go on web site and on their web site since I am not registered I can't get access to customer complaint and I do not want to register and give them my information and I am not interested in itune at all. So every month I call Discover card and ask them to remove charges. This is a big scam by Apple itune.

Jeremiah of Lenexa, KS June 14, 2009

I was charged twice for the exact same song, I had accidently hit the download button on a song I had. I want .99 refunded to my account so I can downlaod a new song, not already on my itnunes account :)

Melissa of Wilkes Barre, PA May 31, 2009

I recently received an Apple Ipod Shuffle & 50 worth of ITunes giftcards from my son for Mother's Day. I spent all day trying to get the ITunes Store to work. Finally, I contacted customer support the next day. After dealing with 3 technicians who all concluded that there should not be a problem, I was transfered to a senior tech support representative, Ramona. She seemed helpful and took all of my information and even ran a diagnostic report from my computer. She said she'd speak with other senior reps and get back to me in a week.

It has now been 4 weeks and I never heard back from anyone. I had a direct phone number I could never reach her at. None of my messages were ever returned by her. I spoke with yet another representative who said there was nothing they could do for me. I contacted the major retailer that I purchased the item from. Their return policy was that since the item was open, I could only exchange it for another one. Unfortunetly I do not believe there is any problem with the Ipod, so this would not help me. The retailer also does not return the gift cards.

I was instructed to contact the manufacturer directly for resolution. When I asked to speak with a supervisor, I did not get any satisfaction. I asked to speak with his supervisor, a Corporate Contact. She was very insulting and did not help to accomodate my situation at ALL! She told me that I did not buy the product from them so no refund could be offered even though it was not functioning properly. She used the example that the refund I was asking for was like taking a Kmart item to Walmart for a return. I didn't buy the item from them and they couldn't resolve the issue. Their comapny did not receive my money.

I am not an idiot. The retailer I purchased their product from did pay Apple for it, so they did get my money. I have never dealt with such an ignorant company. Unfortunetly for them, this is the first item I ever purchased from them and the last. Also, I will be sharing with friends, family, and anyone else who will listen what a terrible experience I have had with their product, support, and CORPORATE Reps.

I am now out a Mother's Day present and stuck with a 100 worth of product that doesn't work. The Corporate rep. did suggest I use an unsecure website to download music to the IPod since their store did not work. The reason I purchased it was so that it was secure. I am sure her boss would love to hear she is suggesting clients use other websites instead of Apple! Also, she suggested I sell the items since they weren't used. I am not in the flea market business and was highly insulted by that suggestion. What a terrible company to deal with. Never again will I purchase or support anything they do.

Walter of Scranton, PA March 31, 2009

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