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Dione of Northridge CA (07/02/08)
I went to down load a song and was prompted to uprade to the newest version....I did...what a huge mistake! All of a sudden my ipod was wiped clean of all my purchased music. I stood there with my mouth wide open going what happened? I immediately called for service and was transferred around and put on hold until finally I was disconnected (conveniently).
I called the next day and spoke with a nice girl who told me she would e-mail me some steps that might fix it and to call back when I got home and they'd walk me through it. I did and was then told that my warranty had expired, so I wasn't eligible to phone service...huh? I explained that my ipod was working just fine...That it ws their program and I just needed to know how to get my music I PAID FOR back...click! I was hung up on.
Now mind you...my library is still there, but will not sync my purchases to my ipod. I now get an error code telling me that 100 songs I paid for are restricted/unauthorized and therefore cannot be downloaded....again, huh? That is more than $100 in stolen music. iTunes stole my music, therefore stole my money. I say class action suit is needed! I want my money back! I will NEVER use or purchase another apple or i product again! And I will be posting my complaints on EVERY public forum there is!
Apple/itunes stole over $100 in products/money!
Jerry of Madison` NJ (06/05/08)
I'm really upset because every itunes card i've redeemed, itunes take money off the card right away. I've paid for a few songs with a credit card and it took money off the card like it should but when i redeemed my prepaid card it took the money off again but off the card.
Right now i have an unused 25 dollars card but itunes instantly took 1.06 dollars off of it. I really want that money back so i can use it to buy a song because i did pay for the card and i don't know why itunes is taking off money before i pay for anything
Tim of Lexington KY (06/02/08)
In my last four purchases, they have been charging me for individual t.v. episodes instead of the whole season price, overcharged by almost 70 dollars, the shows did not download anyway. Happened three times now.
Donna of Port Arthur TX (05/22/08)
It is irritating that I can not find anywhere to contact them to tell them that two downloads I paid for are defective (same song, different format). If they can have all the other junk on their web site, why not a place to easily and quickly report a defective download? It is aggravating and I am disillusioned with iTunes! I should have know better!
Not worth filing suit for my part...only two songs, but the bad thing is after reading all the negative stuff about iTunes is that something needs to be done about this bad pattern of business!
Alexandra of Idaho Falls ID (05/06/08)
I went onto iTunes to purchase a song I liked since I couldn't find it anywhere else. Well I logged onto my account and purchased the song, I received both an authorization hold on my bank account and a charge for the song. The song never downloaded. So I e-mailed iTunes and said that I never received a download for the song, but I was charged for it, it also states that I never purchased anything from them on my purchase history.
I received a reply stating that the charge was for an authorization hold (which I already knew about) and I wasn't actually being charged. Ok well I already knew about that charge, what about the second charge on my account? I sent them a screenshot of both charges as proof, they are the most unprofessional company I have dealt.
Michael of Saskatoon OTHER (05/04/08)
Every so often I pay for and download an iTunes song and do not get the whole song. Today it was Tout le Bonheur du monde. The song runs for about 3.5 minutes and cut out with 1.5 minutes to go. As I say, this isn't the first time. What can I do?
Blaine of Santa Rosa CA (03/24/08)
I was given a $25 iTunes gift card and logged into their website, downloaded about several songs, which should have cost less than $15. Whoever runs the site said I owed more than $25. Not having kept close track of the number, I gave them a credit card number. When I looked at what I had downloaded there were only nine songs worth less than $10. I thought I had cancelled the cc purchase and went offline. Today, I received my cc statement and there are charges for $6.67. I have now deleted their software from my computer.
While that is not much money, it is very aggravating that it happened and I have found no other way to complain to them yet. But, I will keep trying.
Tom of Euclid OH (02/09/08)
I bought episodes of the Colbert Report. This is a time sensitive show, and I receive it days after it is broadcast. My real problem is iTunes has no complaint/feedback system. Complaints on purchases are directed to their FAQ section. I will no longer purchase from someone who is not open to feedback.
Payment for outdated material....
Sally of Lakeville CT (01/31/08)
I was sold a digital release by Starbucks of an iTunes product -- KT Tunstall's new cd. The first time I tried to redeem I got an error message and then was told it had already been redeemed. It was nowhere on my system. I wrote to Apple, they gave me another redemption code and the same thing happened. Now I see on your site the same complaint from other consumers!
Emma of Marina Del Rey CA (01/18/08)
My brother bought me an iTunes Digita Release of the album: Eddie Vedder, Into the Wild, from Starbucks for Christmas. When I tried to download the album, iTunes said that it had already been redeemed. I thought this was not possible, since I had only just scratched off the silver paint over the redemption code, but I called my brother to check before contacting Starbucks. When I finally got through to Starbucks' customer service, they curtly told me that there was nothing they could do for me, that they had entered into an agreement with iTunes, and all they could do is give me the website address for iTunes.
Anyway, apparently Apple iTunes does not have an 800 number. I called 800-MY-APPLE anyway, because as far as I'm concerned Apple should provide customer support for ALL of its products, not just a select few. I was told by Stephen Grant, a Mgt. Rep, that all he could do is escalate it to iTunes customer support through the iTunes website, and I will receive a follow up email within 48 business hours. Basically, he just filled in the online form for me. They don't have anyone accountable for these Digital Releases, and until they do, I recommend that people do not buy them!
My brother spent $15 on a Digital Release by iTunes, sold to him by Starbucks, and neither party takes responsibility; so I have to wait for an email reponse within several days to see if I will be reimbursed or receive a replacement product. This should have a class action lawsuit filled against both parties jointly.
Gabe of Jacksonville FL (01/16/08)
I downloaded the update today for Itunes, and now my computer crashes every time I plug my Ipod nano in. As soon as I try to delete anything and transfer new music or podcasts on it, it freezes up.
Anne of New Lenox, IL (01/12/08)
I purchased a Season Pass for Psych Season 2. USA splits their season between Summer and Jan/Feb so I've only received half of the episodes. In August, Apple decided not to renew its contract with NBC. It is now January, and I have had to contact them regarding my missing episodes. I've been sent canned emails 4 times highlighting a press release that states Apple did not renew with NBC. However, while Apple admits that I will not receive what I paid for, they have not agreed to any sort of refund.
They have had over 4 months to figure out how to handle this situation, but have taken no action whatsoever. I feel the right thing to do is to at least reimburse me for the episodes that I will not receive.
Daniel of Mountain View CA (01/01/08)
I just received an i-Tunes receipt stating that I purchased a Justin Timberlake song entitled "Until The End Of Time". I am a 61 year old man and DO NOT listen to music by Justine Timberlake. i-Tunes is obviously NOT a secure site for this is the ONLY site on which I use this particular credit card. CONSUMERS BEWARE!
I will be forced to cancel the credit card.
Phil of Guadalajara OTHER (12/02/07)
My first purchase of music was on Apple iTunes. I downloaded the song, but then the next day I had no idea what happened to it, as it just disappeared from its folder on my computer. Since Apple does not let users redownload music, it's impossible to recover lost music purchases. Since we (as customers) purchase something online, it should be our right to be able to redownload at any time forever! There are many reasons why users may lose information from their computers, or a download may not even work in the first place. It should be against the law to not allow users to redownload things that they have already paid for.
Gale of Calistoga CA (10/26/07)
I received an Apple ipod, and when I started to use it I continued to receive an error when transferring music. After multiple contact tries with Apple I have gotten nowhere. There is no explanation for my problem or offer to help resolve that isn't anything but basic routine checks. It is extremely frustrating. Eventually I ended up on an Apple chat room. I could not believe the same number of frustrated consumers. Apple needs to get this fixed. It has caused mental frustration and disappointment.
Robert of Springfield VA (09/27/07)
I subscribed to several Itunes TV series for $19.99. The series will not download because I received an error message that says Network connection timed out. I have contacted Itunes customer support, but they only send me canned replies that do not address the specific problem. I feel defrauded and want a refund. Itunes does not have a phone number, So I cannot ask them.
Robert of Seward AK (08/09/07)
I had downloaded itunes prior to buying an ipod, once I bought an ipod I was excited to download from itunes. The very first thing I tried to download failed and corrupted my drive. Now I can not open itunes at all due to a common error that says I do not have write permissions and or the disk is locked. Even as an administrator with full permissions I can not get it to work on my computer.
I feel I has wasted 250$ on a product that has no usable interface. I plan on returning the ipod for a senseo or something else that doesn't require itunes which is obviosly faulted. Many other people with the same problem and no fix from apple.
Sarah of Tenerife, Spain (06/13/07)
i upgraded my itunes from the internet for my computer, now for some reason, my itunes is failing to even open, all my songs are on this and i cant seen to get them back.
I have lost all my music.
Todd of Harwood ND (05/06/07)
Son purchased a ITunes with his own money to download music to his new brand new Cell phone / MP3 player. Itunes only gives you YMP (aka MP4 protected) music. We are unable to play that type of music on Cell Phone (LG AX8600). Not only that but ITunes puts its own software on that changes how a lot of music plays. A change I did not want at all. Son said his installation included DO NOT CHANGE MY MUSIC TO MP4-OR WHATEVER THE CHOICE WAS. The software still changed the way a lot of stuff (including ability to sinc) on the computer.
Karen of Durant OK (04/01/07)
I purchased an itunes gift card for my son on Friday. Upon redemption today (Sunday) of this card, a message came up stating The code you entered is not recognized as a valid code. HUH?? I tried the number again. No luck. I then tried the other strings of numbers on the back of the card thinking I might have put in the wrong numbers. Nothing. I then looked for a number I could call so I could speak with someone. No such luck on the card (you have to use their website to find something as simple as a phone number, by the way). I located an 800 customer support number on the website, called it, went through the automated system only to find out their offices are closed. I was, of course, redirected to their website, where you can email these people and they will get back to you within 24 hrs. Um, how is this helpful when you need service now? It really shouldn't be too difficult to straighten up something as simple as a gift card. My son is disappointed and I am now frustrated. When I pay for something I at least expect the common courtesy of support from the company should something go wrong.
Angela of Canton OH (03/20/07)
For Christmas, we had purchased my daughter an Ipod thinking these are a hot items and it would be very convenient for her. She also got an I-tunes gift card to load music, videos or movies. The real kicker is that unless you have a credit card you can't even use this gift card, so you are out the money you paid for this because you can't return them. This is not stated on the gift about needed a credit card to create an account and there's only way around that is if you have AOL. I called their incompetent headquarters and I spoke to about 11 different people who had no knowledge of an Ipod how they work or otherwise.
Raina of Ypsi MI (01/24/07)
I paid $19.95 to get iTunes on my computer. Once on, and completely downloaded iTunes refused to open, saying that iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. and I of course thought that this was just my computer, but as I downloaded and re-downloaded, rebooted, and every possible thing I could think of.
I found myself out 20 dollars because iTunes didn't wouldn't open even after paying. Now I can't put music on my $200+ iPod Nano. A final cost of about $220.
Elizabeth of Ontario CA (12/28/06)
I purchased 13 songs from Itunes and all of them were unable to play on my ipod- After HOURS of searching Apple's website to find a customer service number I finially googled it and found the number under another customer complaint web-site. When I called I got hung up on several times & then transfered between different departments 3 times... by the time I finially talked to someone he said he would credit me $13.26 he said he needed my credit card number and I would see the refund in my account in no more than 3-days. I hung up finially satisfied... BUTTTT then when 5-days came around and the refund was never posted to my account I had to call back (same thing transferred 3 times unable to get a direct number). Horrified to find out- whoever took my call the last time made NO notes and this new 'customer service representative' said whoever I talked to mis-informed me and that their is only e-mail customer service for Itunes and their is NO WAY to talk to a live person- I would have to e-mail & wait for a response. I explained to him how this Itunes employee took my credit card number & I wanted someone to resolve this immediately... Almost like a robot the man voice again explained their was nothing he could do but submit an e-mail for me. I voiced my frusteration to the man and tried to get him to understand that I should have some kind of priority since one of their employees took my credit card with obvious questionable intent. He didn't budge- I asked, so your telling me their are NO PHONES at Itunes and no management running that team, only computers... He agreed. Long Story short, I received an e-mail from an Itunes customer service rep with some ridiculous e-mail asking me to go thru all sorts of technical steps to try and figure out why the songs are not playing. Mind you I already have done all these steps with the previous Itunes Tech- so at this point I just want my money back.
Todd of San Diego CA (12/28/06)
The newest version of itunes was offered in a pop-up while I was online. I downloaded it for my 3rd generation ipod. Now my ipod is frozen and unrepairable due to Error 1418 which was directly caused by this newest version of itunes offered by Apple Computer.
My ipod, which I paid over $200 for, is now unuseable. I feel Apple Computer is responsible for this as they supplied a new version of itunes via a pop-up on my computer which should have be compatible for my ipod.
Jacqueline of Ulster Park NY (12/11/06)
Purchased songs from itunes store - installed them on ipod nano - meanwhile had issues with home computer and reloaded computer and itunes, upgraded itunes to the new 7.2 version, plugged in ipod and it wiped all the songs off of the ipod, no songs on the computer and now no songs on the ipod. I called customer service and was told that they were lost they don't know why but I couldn't get them back and would have to pay for them all again. I requested to speak to a supervisor and was transfered to a recording that informed me I had to use the website for their help page. Al I wanted was the songs back that showed in my history of purchased songs. I was told that I had lost them and could not have them back. I find this unreasonable as no where did it state that if the songs were lost that you would not be able to get them back from your history list.
Darilyn of Wheeling IL (12/04/06)
Here is the email that I tried to send them via THEIR customer service site. I'm out $50. There is no phone number to call them.
I am writing AGAIN about a $50 ITune card given as a gift to my son, Michael McClure. It was given to him as a thank you from the sender, Susan Ottow, who purchased it on line. ITunes sent another number for us to use, however it doesn't work either. Is there an actual phone number so I can talk with a person live??? This has been going on since September, & your company had the nerve send us an email for a survey about your service. Then it proceeded to say that they are not sending that survey to resolve any issues. If I am to take the time to answer your survey, why can't you resolve our issue that has been PAID FOR? I'm sorry if I seem (am) sounding angry. I believe you would be too. This is very poor service.
Elizabeth of White Plains NY (11/17/06)
When I upgraded to version 7 of Itunes, my 4th generation 40GB model Ipod, which I bought less than 2 years ago, froze in the middle of playing a song. I attempted to shut off the device but it would not shut down or reboot no matter what I tried. I let the battery run out and then recharged and tried to use it again. When the ipod turned on again, it started making a faint and repetitive, alarm-like sound and told me to visit the apple website for support. It is my impression that the new software is faulty and that Apple should offer some kind of software fix.
The ipod will not play songs. It is virtually useless. The software is buggy and is breaking older ipods. The pricetag on the players is too great to expect users to purchase new ones just because the software is faulty.
Huw of Creigiau, Cardiff, UK (10/27/06)
I live in the UK and own an iPod. In order for me to download music from the iTunes website I have registered my credit card details. Due to my credit card being UK based I can only download/purchase music, videos, podcasts, etc from the UK store. The cost of purchasing all these items is far higher in the UK than on the US store. Why is this? Also,there is no obvious or easy way to contact Apple through any only website as they seem reluctant to provide a customer service number or e-mail address.
I am paying far more for exactly same product in the UK compared to somebody in the US despite there being no reason for the inflated prices as there is no import tax or shipping costs as there may be with 'physical' purchases.
Jon of San Antonio, TX (1/7/05)
I ordered a $150 iTune Gift Certificate on 12-24-05. They charged my credit card and sent a receipt email saying a gift certificate would follow. You need the gift certificate number to deposit the credit in your account.
Damages: 16 days and counting for kid's Christmas presents.
Adelberto of New York NY (2/11/04):
I'm using iTunes's shopping cart and added songs to it 3 different times on one day. When purchasing I get a dialog box telling me to refresh the shopping cart because of extra songs I added and applicable sales tax. The refresh function didn't work and I was afraid if I purchased the songs I would be charged 3x more than I needed.
I searched for customer support to report the situation and alas there was no way I could do this. It wasn't too clear if this inquiry fell under Apple Care or .Mac, if I did a phone inquiry $49 dollars would be to solve it if it could be one call (?) Other music buying services (Buy Music, Musicmatch have ways to contact without cost, I wonder if Window users for ITunes face the same problem.
This lack of e-mail support is unwarranted if the rest of the legal music download service in the industry, with all the unemployment in this country you figure one can use the resource to better customer service delivery.
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