Complain about a product or service

ASUS

Romie of Auckland, New Zealand October 9, 2009

I purchased an ASUS eee 1000H netbook while on holiday in Singapore in Dec. 2008. I live in New Zealand. In July 2009 the plastic plug fixture for the USB port came out when I unplugged a USB connected mouse. The ASUS service centre in Auckland refuses to repair the port under warranty (1 year). The centre in Singapore refuses to accept the netbook for repair if I send it to them. Avoid this company.

This is my first experience with a third rate company such as ASUS, and last. Seems as if ASUS doesn't care about customers. Anyone had any success with getting warranty problems resolved. Computer is not fully functional, must keep plugging and unplugging peripherals by hand due to failed USB port. The ASUS netbook keyboard has a horrible design for the right hand special keys.

LaMont of Clinton, MD August 21, 2009

The disc drive in my CS5111 desktop went bad after a few weeks. I returned it to ASUS 3 times and thy could not fix it. I proclaimed this number of failed repair attempts entitled me to a new replacement.

The following is an excerpt from th warranty that verifies that ASUS could send me a new computer: "If the product fails during normal and proper use within the warranty period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as orginially supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units."

ASUS chose to send me 3 different beat-up, defective refurbished units that had been used to replace my brand new computer. They all failed with the same problems of my original new computer. I told ASUS that they had several opportunities to repair my computer and to provide good working refurbished units and failed at both - the only fair option left was to send a new computer as indicated by the warranty.

Shanelle Randisi and Robert Diaz - supervisors in Customer Care and Technical Support and poor excuses for professionals - lied to say that I should not have gotten a replacement and the warranty did not allow replacement when it plainly does. The company has a D grade with the Better Business Bureau. I contacted the useless California Department of Consumer Affairs. ASUS is not honorable. I am going to make sure I never buy another ASUS product or a product with ASUS parts. I will get justice.

Trevor of Warragul, Australia August 16, 2009

Supposedly fixed my computers problems before going overseas for business. They mentioned the motherboard could be at fault but only replaced the optical drive claiming that windows would not install properly if that was faulty. I emphasised that a properly fixed computer was necessary during my business trip over seas. The computer failed within 2 weeks. The problem was diagnosed by Asustek in the Philippines as a failed nvidia card on the motherboard. I intend filing a law suit against Asustek for negligence and loss of income.

Calvin of San Bernardino, CA March 20, 2009

I bought an Asus Linux eee900 at Best Buy. It was delievered with software that fills 97% of the hard disk. It frequently hangs up and runs slow. When I asked the warranty service if the software was improperly loaded at the factory, they said nothing. When I asked how to dump the excessive programs that I don't need, they said I could not. When I persisted with my questions, they hung up on my three times.

I have not physical address for them and Best Buys says They don't care. The Linux operating system is not simple because it has no way to control it. My restore disk will not get rid of the unwanted software. Books written on Linux are completely worthless. I need help.

I spent 329 for a computer that is just about worthless. I can't even sell it at a loss. I could have bought a much better computer for a few bucks more. I am without a small portable computer that I need.

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