Complain about a product or service

Belkin

annie of boca rarton, FL October 27, 2009

I just came on to write my complaint about the belkin routers and the people who are suppose to be tech support but are in India and are not knowledgeable when I saw exactly the same thing happened with lorraine from the bronx. I had the same experience-- days of calling; calls lasting 2 hours, lost info on my computer and still the wireless does not work outside of the room where the router (and ethernet) are-- so then what is it suppose to do if it does not give me wireless??? I am so frustrated and this has been so time consuming that other important things have gone to the wayside and I am an emotional and physical wreck. Something needs to be done! Lorraine, if you read this know I feel for you- you are not alone.

Lorraine of Bronx, NY October 26, 2009

On October 21, I called Belkin's support number 1-800-. I reached India. The reason for the call was I kept losing my browswer connection and was told I had to update my software. This individual kept me on the phone for approximately 1 hour. After speaking with her my browser did not work at all.

I then called back on October 22 and had to stay on the phone for another hour and had to hang the phone up because it was taking so long that my neck began to hurt. I explained to the operator that I had back surgery and did not have the energy to stay on the phone that long. I became very agitated due to their incompetence and abandoned the call.

I then called on October 23 and stayed on the phone for almost three (3) hours to end up with a corrupt machine and being advised to to call Gateway for them to resolve the problem. This particular operator appeared to encourage me to stay on the phone and kept trying different options that I have never had to do. When he asked for my password to my router, I thought this to be unethical and denied him that information. This technicians appeared to brainstorm instead of troubleshooting. They experimented without regard to my time or the security of my machine.

I ended up with a stiff neck which I had to get cortisone shots, no internet service and two computers 1 which I had ten years of information totally corrupted and all the information is gone. When I asked to speak to a supervisor, I had to wait for almost 20 minutes just to be transferred.

This outsourcing technical service is way below United States standards and their products should not be sold. I had two Belkin Itunes adapters for my car, both parts broke and I had to struggle to retrieve the broken parts out of the cigarette lighter.

Jeff of Greenville, MI September 12, 2009

I had a Belkin Battery Backup unit with Surge Protection (model # F6H375-USB), with computer, monitor, scanner and printer all properly connected. I used it for two years and was satisfied. However, during a recent severe lightning storm (adversely affecting many local businesses), my laser printer took a hit , despite being plugged into one of the surge protection outlets. I had to pay alot to mail the unit to Belkin. They claimed to have tested the unit and said there was no evidence of a surge (the unit obviously couldn't protect my equipment!). Their warranty says that, AT THEIR SOLE DISCRETION, they alone can determine if the damage did not result from the Occurrence. So, they said my claim was "doubtful and disputed", and they refused to honor their warranty. They no longer manufacture UPS-Surge Protection units, and obviously don't stand behind their products nor their warranties. Claim #194943 I've since heard of several other consumers with the same experience with Belkin.

Tom of Cleveland, GA July 30, 2009

I was installing a new Belkin wireless router and called customer service for help. The person on the phone spoke very fast and with broken English making it very difficult to understand. The setup was unsuccessful and I will be returning the product. This seems to be a problem with all customer services that I have deal with.

Charlotte of Gulfport, MS February 15, 2009

Charlotte of Gulfport MS (02/15/09)
I had my computer plugged into the their stupid surge protector. It cost me 25.00 to mail it to them. They sent me a new surge protector. How convient that they have the old one. They claim nothing was wrong with it. I am out a very expensive Sony Vaio computer that was plugged into it. It was not old either. I lost everything in Katrina, so I own nothing old. Sony doesn't make junk. I just bought a new house, furniture, and the surge protectors to plug my new stuff into them.

Now I am having to use an old computer, the new one is sitting here, doesn't work. It was plugged in. They claim that the surge protector shut on and off. DUH. Well now i am out my computer. I am disabled. People from the churches and organizations, helped me back with new stuff. They paid good money for this stuff too.

Charles of Oaklyn, NJ February 3, 2009

Charles of Oaklyn NJ (02/03/09)
This is the second of 2 fautly Belkin N wireless routers that was returned using their return RMA procedure. After one month with no replacement received nor any communication from Belkin (I know it was received by them since I had it tracked), I called the number above and the gal looked up the RMA number and indicated that they did not have a replacement to send me. I asked why didn't they send me an upgraded model then and was told that they don't do that. I then asked how long they expected customers to wait for Belkin to replace their faulty hardware and got no response.

I then question how Belkin intended to resolve this warranty matter and was told that they expected a shipment in in about a week (from China I bet). I then expressed my displeasure with Belkin products and their even worse customer relations, or lack therof, policies.

Belkin's poor product ,even worse communications, poor customer relations policies and general lack of support have lead to me having to purchase another N wireless router in order to utilize my network and internet connectivity.

Daniel of Dublin, CA January 27, 2009

Daniel of Dublin CA (01/27/09)
Belkin power strip with 6 outlets Model No. BE106001-08R caught on fire. It was plugged into the wall and had one item plugged into it... a clock radio. It was being used exactly as it should be and there was no reason why it should overheat.

Fire damage was minimal but it could have been much worse if I hadn't been home. The only loss was the cost of the power strip itself.

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