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Best Buy - Computers

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Steve of Morrison IL writes (10/29/02):
I took my computer to Best Buy in Davenport, IA and purchased a CD burner and had it installed. They tested my computer upon receipt and everything worked fine, as documented. I took the computer home and it wouldn't boot at all. I took it back to Best Buy (50 mile drive) and had to leave it there. They called and said my processor and motherboard were bad.

I questioned that since everything worked when I brought it in but they insisted it wasn't anything they did. They did agree to install new ones but I had to go to Neo Computer and get them. I did that and the Tech called again saying now my modem, video card, and something else were bad. I asked to see the manager and he defended their work but agreed to install more new stuff at cost. With no options, I agreed. Then he calls me back and says ... woops, it was a loose wire, we fixed that and restored your computer.

Another trip to Best Buy (my fifth in this ordeal) and I picked up my computer and returned the parts to Neo. I checked the computer at the store and it seemed to work although slower? I get it home and plug stuff in and see that someone had cut a big hole in the back with tin snips and another panel was missing. I find that there is now a virus (Kak) on my computer and Norton systemworks was gone. I sent a letter to Chad the store manager detailing this ordeal and asking for some sort of fair remedy. Haven't heard a thing.

This was the worst shopping experience I've ever had and certainly the worst service. Chad the manager was not very forthcoming and not very professional. I don't know if there is any recourse but I at least want people to know about the quality and service they can expect from Best Buy.

Heather of Selden NY writes (10/27/02):
On July 16, 2002, I went into Best Buy to purchase a computer. They sold me one of their VPR computers. I was told the computer would take 3-5 days to get to the store for me to pick up. I called after 5 days and was told to check after 10 days. When I called after ten days, I was told that it would take 14 days for my computer to be delivered to the store. On the fourteenth day, I called and found out that the computer that they had sold me was no longer made.

They told me I could purchase a different computer, which I did. The new computer offered several hundred dollars in rebates. I was told that I would just have to fill out the form and send it in to receive my rebate. I went home, set up the computer and a few days later sat down to fill out the form. I had no idea I needed the UPC code for the rebate. When I called the store, I was basically told that it was too bad that I didn't know that and they wouldn't do anything for me. I then said that I would return the computer at which time I was told that I would be charged $35 a box for repackaging fees.

Leonard of East Seatuket, NY (10/7/02):
I purchased a Hewlett Packard computer system that I am satisfied with. However, the salesman offered a sale price that was based on a mail-in rebate. The salesmen said that when I paid in full the rebate forms would be given to me, and they were. My problem is that I was never ever told that there was a time limit on when I actually sent out my claim. I was told it is too late only by one day!

I lost a total of $410.00 in rebate money! I feel that they put a short term time limit in place and don't inform the consumer so that people will send rebates too late and the company makes more money! Deceiving!

Leona of Medford MA (10/3/02):
I had the computer for about 2 months. When I went to shut it off the button got stuck inside. I brought it back to the store where I got it and the manager told me she would not fix it. I wish I had known what kind of company I was buying from. I would have gone elsewhere.

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