Complain about a product or service

Best Buy - Computers

mary of las vegas, NV June 16, 2009

I bought a brand new Toshiba computer. I was told I needed to pay an extra 90.00 to the geek squad to make it usable immediately. This was my first computer. I had no idea he was lying. I called Toshiba and they confirmed that it was usable without the 90.00 fee. I was told later they installed a virus protection and removed programs I did not want. I was not asked if I wanted the programs - maybe I did! I have no idea what programs were removed. He told me it took him 4 hours to fix his new computer to make it usable. Never havong used a computer I believed him. A LIAR!!! I want a refund!!!

Thomas of Tucker, GA June 19, 2009

I purchased a windows anytime upgrade from Best Buy on 7/3/07 for windows vista ultimate from windows home. The upgrade downloaded properly but I never received a product key. Now, since about 2 months ago, when I sign into windows on my computer, I am asked to reactivate windows vista ultimate. But, I can't do this because I never received a product key.

I have been on the phone with Best Buy, Microsoft and Digital River reps for over 10 hours. No one is able to give me a product key. My orginal purchase was from 7/3/07. It was billed to my Visa credit card on 7/4/07. This telephone number was also listed as the support number for my purchase, but it has been disconnected. Microsoft has money back guarantee which lists on condition as failure to provide a product key, but they will only refund within 45 days of the original purchase.

Kim of NEW YORK, NY June 21, 2009

I purchased a Mac Computor in late March. I've been doing a lot of downloading with the research that I've been doing however; I put a blank dvd into the Disk Drive to Burn all of those downloads because my computor began to get too slow. When I returned the computor to have the disk removed he told me that it was too late to exchange or return my computor which it is not even 3three months yet and this is supposed to be a brand new computor I feel that something must have been wrong with the computor and therefore I am being forced to pay for a damaged computor.

Kevin of Atlanta, GA June 14, 2009

I went into best buy to purchase a home computer on 5-18-09. I found the computer I was interested in, and when the salesman came over to help me, and informed me of the price. I asked him about the price of the monitors, and he told me they were 139.00. I told him that I really needed a new monitor too, but couldnt afford one at this time, and that I could barely afford the computer. He then proceeds to tell me that if I purchase this computer, I need to have some Microsoft office product for it work, and that costs 150.00.

I asked him if I dont buy this extra product will I have access to email or media player, and he tells me that I would not, because microsoft doesnt download any of that on there computers anymore, and you need this product to be able to do anything. I live on a fixed income, so I couldnt afford the extra 150.00, so I did not buy the computer and left the store. Later that same day, coworkers of mine informed me that I did NOT need this extra product to have access to those things, so I went back to the store and bought the computer. My coworkers were right, I did not need that extra 150.00 product, I have had access to those things without it. The sales person was just trying to get me to purchase things I did not need. Three weeks later the computer stops working...

I call Best Buy, and tell them about it, and that I have a receipt, and they refuse to help me. They tell me it is over 14 days and there is nothing that they can do, and then they tell me it is under manufactures warrenty, and I can take it to Geek Squad and they can send it away to fix it. I go into the store, and while I am there I find out there was a promotion running when I bought my computer that I could have also gotten the monitor for an additional 26.00, and no one told me, not even after I asked about the monitor prices and said I couldnt afford the extra 139.00. Then Geek Squad tells me that they can send my computer away, and it will take about a month for me to get it back.

The guy also tells me that they will probably replace my hard drive, and I will lose everything on my computer. I told him the problem was with the DVD/CD Writer and not with the hard drive, so why would they replace it, and he said they almost always do.. He wanted me to sign some part of the form saying I refused hard drive back up, and when I asked him what it meant that I refused hard drive back up, he said, "Just sign the form". I was so upset about not having a computer for a month, and the way I was treated, that I told him to just give me my computer back. I then called corporate customer service, and they treated me just as rudely. They basically said, there is nothing we can do to help you.

It is over 14 days, and you need to just send it away to get fixed. It was three weeks, not three months since I bought this computer, and the service was HORRIBLE. I will never buy another piece of merchandise from this company. My family also said they are going to stop shopping at Best Buy too after this, because they have had some problems in the past..

Jesse K Wachira of Sacramento, CA April 9, 2009

I bouhgt an apple mac book on 12/11 2008 at the ARDEN best buy store in sacramento.On the 23rd of the same month I returned it to the BEST BUY store in Elk grove.By the start of 2009 I went back to ask them why the computer never took the bill off my account.They said it would come off by end month, it did not. Now I have gone there three time even with the sku and serial no. and they still can trace the computer. The should have video tape of what happens at the store but they just lost my computer and are asking me to pay for a computer they already have.They have been very unhelpful.

This is very stressing and its going to ruin my credit.i am very emotionally drained.

Be of Cottonwood Heights, UT March 19, 2009

Best Buy was recently advertising a HP netbook that I wanted to purchase, and because they often have the best price, I have purchased electronics in the past, and it always is the same. They really work hard to make you hate them. The sales person was a young, rude, and disrespectful individual. I asked him if he could see if they this one particular netbook in stock. They had it, so I told him I want to buy this netbook, it really was not a difficult request, but he proceeds to go down his list of all the ad ons that he can get me for, in the middle of his sales pitch, I tell him nicely that I only want the computer, no spyware, no external cd's, no set up fees at home,(its a netbook) no extended warranties, He walks me to the cashier and then leaves with out so much of a thank you or have a nice day.

This has happened to me at Best Buy on several occasions, the salespeople are trained to almost force you into buying their extra crap and when you dont, they treat you like you don't deserve their time. The netbook works great even without all their extra fees and services.

No economic hardship with me, I know when ever I buy anything at Best Buy that they are going to try and add on their lame services. If I was a little meaner, I would have called the manager and made the salesperson apologize, but I really dont think the manager would have done anything, they are all trained by the same system, which is selling fear to the customer, extended warranties that cost 35% of the cost of the electronic item, etc. I dont think that Best Buy will be around much longer as Circuit City practiced much of the same pressure add on services to their merchandise

Kris of Maple, ON February 22, 2009

Asked an Employee at the woodbridge store location at arounfd 2:30 pm or so on Feb 22 2009 for assistance to locate a Printer Ink for two printers. He asked if I know the Number of the ink and I said no and I only have the Number of the Printer. He siad to to go and check the Number on line, essentially go help your self I have no time for you silly little purchase. He took me to the Phone area and told me to ask one of the other employess to check the number for me. I waited for 5 minutes and notices that the employee were processing a credit application or so I went to the custoemr service desk for help. The employee at the customer service desk started to direct me back to the computer area and I told her that they are of no help.

Chad The Employee was in the customer srvice area and he was asked to help me again. He was taking me to another area to agin help myself and I lost it with him. I asked to speak to hios Manager and he saifd he is the Manager and nop one above him. I am a regular customer at Best Buy Chad needs to learn custoe r service 101. [Best Buy] have lost a regular customer and many more who I will discourage to buy becasue of my esperience. Every custoemr needs to be assisted when they approcch a uniformed employee no matter how stupid or how small the Purchase.

Chad did tell me if I expect him as Manager of the store to help me with my Printer Ink. Yes CHad I do and as a manager you failed to porovide Superior customer attitude. That's what brngs back people to buy not only price my friend it's service. You're dealing with Consumer goods. PS I wenty to Future SHop approach a staff who help to look for the Item found it for me and I made the purchase there plus I bough a Flash Drive for 15. [Best Buy] lost a sale for total of 115 for Ink for two printer + the Flash Drive and many other purchases in the future.

Donny of Mountain Home, ID February 20, 2009

My wife bought a Laptop computer from Best Buy in/around 2006. The computer has had several issues with staying connected to the internet and was brught in to the store for repairs (third time) a month ago. My wife has gone to the store (50 mile drive) and was told several different things, the last being new parts had to be ordered and it would be another two weeks.

Two days ago, my wife called to check the status of the computer, and was told they purposely DESTROYED the computer by sending it to California and it would be cheaper to give her a new computer! Now, several things make me so mad about this. Granted, my wife should have backed up the information and family photos (although she was told not to worry about that).

According to line 7 of their work agreement, they have to give 30 days notice before destroying property! We could have taken everything off the computer first, all of my two year olds pics were on that computer! Now, corporate says they don't send computers to California to be destroyed and the store has no paper trail of where the computer went? I am worried about identity theft, and to top it off, they want to give us a cheaper computer!!!!!!!!

Pics of my son since he was born are on the computer, not to mention personal/financial items. Pics I sent my wife while deployed to Iraq and family photos of a trip to Hawaii when I returned from overseas are on that computer. My wife is so upset over this, there is so much we will not get back. I wouldn't have an issue if the computer was accidentally destroyed through them working on it, but to just destroy it because it is cheaper and not tell us ahead of time, makes you sick to your stomach!

Donald of Fond Du Lac, WI February 14, 2009

I had diagnostic work done on my computer and when I was paying the 200.00 I asked the clerk behind the desk if I could pay using a money order that I had just purchased prior to my visit there. He said certainly, just make it out to Best Buy. I did that and then the manager came out and told me that I could not use a money order. I had already made out the money order to Best Buy. I eventually left the store after paying for their services with my debit card.

I then had to take the money order to my bank, which refused to help and then back to the PDQ store where I purchsed it and they were kind enough to cash it in for me. This issued caused me a lot of inconvience. The manager told my name and address and said they would get back to me and try to do something for me. I never heard back from her, and they were very rude at this store. Their attitude seemed to be that it sucked that I believed them the first time when they said I could make out the money order to Best Buy.

Lori of Marlboro, NJ January 22, 2009

For Christmas my parents purchased a toshiba laptop for me with the assistance of a sales representative at BestBuy. We were told this was top of the line 4 g ram and really powerful. This was purchased on about 12/15. It was given to me during Christmas and I realized that none of my software would run on it. I then went to bestbuy and told them about the situation and they told me it is running on 64 bits and for some of my software I would need it to run on 32 bits. The geek squad tried to fix it but could not.

They gave me a brand new laptop toshiba and said that when i start it up it will give me an option to run it on 32 bits. I brought it into my office (where I commute to once a week to Brooklyn) and they told me that they could not get it to work. I then brought it back to BestBuy and they told me that this computer cannot run on 32 bits. it is only a 64 bit laptop. They will not allow me to return it because i am past the time allotted for returns. I then told them that I cannot use this unused laptop and I did bring it back in time, however, they gave me another one and told me it would not be a problem to get it to run on 32 bits. The reason I am past the two week mark is because i thought i could trust what their geek squad said and took another one to try it. They are not allowing me to exchange or return it and I feel that this is their fault and misrepresentation of a computer!

This laptop is unused

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