Complain about a product or service

Best Buy - Computers

Julie of Davenport FL (08/15/07)

I bought a brand new emachine computer system in June, 2007. In 13 days the cpu failed. No power connection could be established. Took computer back to Best Buy. They could not find problem for power loss. Gave me a new unit. 13 days later that cpu unit failed. Could not connect to power. They gave me a new unit. 27 days later the exact same thing happened. All other electrical appliances worked fine on the same electric plug. The monitor and speakers still had power but not the cpu. They refused to replace unit.

Dale of Rialto, CA June 3, 2007

Dale of Rialto CA (06/03/07)

My emachine had no sound. Best Buy failed to fix it twice. When I complained, I was told I was being ignorant. It has been several months and still no sound. The geek squad installed it and failed to fix it. I was told if I was willing to pay 200.00 dollars, they might do something. I have had no sound for 8 months, after paying 1200.00 dollars for a computer.

Ryan of Ontario, NY February 25, 2007

Ryan of Ontario NY (02/25/07)
 I purchased a Gateway Computer and some upgrades for it along with a 3 year warranty. From day one the computer has not worked. I have taken the computer back into Best Buy every month for the past 9 months. In the first 7 months they said they could fix it, they couldn't. In December they said the problem was software and not covered under the warranty, I need to send it into Gateway. Gateway looked at the computer said that the problem was hardware and Best Buy's responsibility. So I took it back to Best Buy they agreed that it was hardware but they were not going to fix it until the 1 year warranty from Gateway was over ( May 15, 2007). So I went to small claims court.

I paid 1753.83 for a computer that has never worked and I can't get anyone to take responsibility to fix it.

William of Ypsilanti, MI November 28, 2006

William of Ypsilanti, MI (11/28/06)
Their on-line ad offers a computer for sale.  It also offers upgrade to larger monitor, but there is no way to purchase the computer with the upgrade.

I called Best Buy and spoke with Ronnie who indicated that the site would be repaired and functional in one hour. That was 36 hours ago. There is no way to purchase with with the upgrade.

Alex of Manalapan, NJ August 7, 2006

Alex of Manalapan, NJ (08/07/06)
On 08-03-06 I saw a newspaper ad from Best Buy that advertised a Toshba laptop for 699.99 (normally 849.99).  I drove to four different stores and every store told me the item was not in stock.

I decided to call customer service, which was very unhelpful.  I think this is misleading advertising.

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