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Best Buy - Computers

Thuy of Norcross GA (12/17/08)
We bought Dell M1330 from BestBuy in Feb. 2008. The lap top shutting down on us. We bring to BestBuy for Service, 2 weeks later they want us to pay 650 to fix it. even though it is still under warranty, we declined the service and ask for explaination. They told us moisture cause the Mother failed. we do research on the Web about this Model Dell M1330. People has a lot of issue with CPU and MotherBoard to fail.

We brought attention to their managment. they still refused to fix them, they also menion This is Dell Problem. when we mention that we have 2 years extended warranty with Bestbuy, then they said it is not covered because we did not buy Accidental extended warranty. When we went to BestBuy to get our laptop back, they missed assamble the laptop then they have to send out 2 more weeks. They had kept our laptop for 4 weeks now. I just want people out there to know that DO NOT BUY any thing from BestBuy.

Shelia of Birmingham, AL December 12, 2008

Shelia of Birmingham AL (12/12/08)
Dell Inspiron arrived August 6, no where was there a mention of a 14 day warranty, replacement time frame. Computer arrived not working, finally Best Buy fixed it by replacing the hard drive. Best Buy needed a System Restore CD that was not shipped with the computer. System CD had to be ordered from Dell, by the owner of the computer (unknown why, since ownership of computer will always be Best Buy).

Ordered CD from Dell, Dell gave me a tracking number. CD never showed up, called Dell, they said that upper Management had cancelled the shipment, did not call me. I was between Best Buy and Dell, and neither was giving an inch. (They are at war with each other, so their employees say) Finally Best Buy took a Restore CD from a display computer and loaded it on to my CD. Picked up computer with new hard drive 11/4/08, has made noise like it is mixing concrete ever since. Some problems with programs running. So I guess it's back to Best Buy for another fix, and the loss of my computer.

Time lost taking the computer to and from Best Buy. Hours lost trying to get an answer from Best Buy or Dell. Loss of use of computer while it is being fixed. They have no loaner computers for use while they fix it.

Anita of Fayetteville, AR December 5, 2008

Anita of Fayetteville AR (12/05/08)
I bought an Acer Aspire from them 1 1/2 months ago. The CD drive didn't work, but I didn't know it until then. I bought their Black Tie warranty. Good thing, otherwise I'd be out 700 and no computer. If you don't bring a product back within 14 days, they will do nothing for you. And don't waste your money on having them set it up for you. I paid for it & it was still a mess when I got it.

The only reason they're supposedly repairing it & for no cost is because I bought the Black Tie protection. Course, the Geek Squad has now had my computer for 2 weeks. And they refuse to tell me anything. They've been telling me for a week that it's almost done. Obviously. NEVER AGAIN will I waste my money at Best Buy. If you do, be sure to read the fine print on EVERYTHING. Especially any warranties you buy. Their Lemon coverage with the Black Tie means the same computer has to be in for repair at least 4 times AND those repairs have to be deemed by them as counting towards this. LIES, LIES, LIES! BUYER BEWARE.

Brad of Montclair, NJ December 4, 2008

Brad of Montclair NJ (12/04/08)
I have had an awful experience with Best Buy. I had purchased a HP Pavilion Media Center TV m8100n Desktop PC back in August of 2007. After 6 months, the hard drive failed, and I had to take the computer into a Best Buy for repair. They essentially told me it was the fault of the manufacturer, and had to send it out. After 4 weeks, they had it, but it was completely blank. I then had to send away to HP for backup disks. After installing the OS, I took the machine home, grateful that I had a computer again. 6 months went by, and I noticed that my disk was almost maxed out. Surprised I looked at the system settings, and learned that my 500GB hard disk was only 60 GB.

I called customer service, and after being on the phone for 2 hours, they informed me that there would be no consideration, because they had their service records that indicated they DID place the 500gb hard drive. This is one of the worst customer service experiences I have ever had. Not only did Best Buy sell a faulty system, but after installing the wrong part they refuse to make good. Unbelievable!

I spent 900 dollars on the computer, and to add the additional hard drive will cost 200.

Lisa of Nespelem, WA December 1, 2008

Lisa of Nespelem WA (12/01/08)
I placed an order for a desktop on sale over thanksgiving weekend, found out from best buy that the desktop was sold out and the company they were from HP was not making anymore available for purchase. Bestbuy debited my account the same day the order was placed, 4 days later I am still waiting for my account to be refunded so I may purchase my daughter another computer,

I have spoke with customer service 2 times with no refund as of yet, in my last conversation the rep finally let me know Best Buy can take up to 10 days possibly more to refund my account. I imagine all the other folks like me whom tried to place orders for offers not really available, maybe they only actually had 3 machines, and hundreds of orders came in because the price was so good, that equates to thousands of dollars available to Best Buy and not available to the people the money actually belongs to, so I am not able to continue my shopping for my daughter because Best Buy has control of my funds as of this moment to earn interest on,

Wouldn't that be great if we as business merchants could do that? Place an ad for an item at a great savings only to not have enough of those items available but keep the money that comes in to return at a much later date? I want the BBB to take note of this transaction it is not right, I am told by the store people that this is a corporate policy at Best Buy, and there is only one number to access corporate. What a way to screw people over.

I have no access to the amount of purchase which is over 700 dollars. That is a significant amount of money to not have access to, and the timing of the year, the reason I was making the purchase too for a Xmas present for my daughter. This is how it inconveniences me. I double checked my math, my account balanced to the penny so it was not my error in math, Best Buy did not tell me that I had to wait 10 days or more for a refund, my account was debited immediately, Best Buy only has access to my money, I don't have access to my own money.

Doris of New Lebanon, NY November 14, 2008

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