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Doris of New Lebanon NY (11/14/08)
I'am a 66 year old woman who is on a fixed income and had to save for a computer, you would think that it would last more than 3 years. went to best buy and they told me that e-machines was the best so I bought it and have had nothing but trouble. just wanted to get this off my chest because when I called best buy they told me that a 3 year old computer was old and that I had to buy another one. thank you for listening to an old lady
Gwoods of New York, NY November 10, 2008
Gwoods of New York NY (11/10/08)
Sunday 11-09-08 I purchased the above computer this evening from: Long Island City (Store 478). I noticed after looking at receipt as I was in my car, I was charged an additional 39.99. This additional fee was not discussed or mentioned to me at all. The sales person only asked if I wanted an extended warranty and anti virus. I repeatedly told him No Thank You as he attempted to convince me why I should consider. I explained to him all I wanted was the computer and nothing else.
I called the store as soon as I arrived home. I explained to the young lady on the other end, I was charged an additional 39.99 for Windows Vista Personalization. She explained to me that was usually when the 'Geek Squad' had done work on the computer in regards to removing unnecessary 'junk' software, as well as optimizing the laptop, etc. I was quite appalled. I did notice after reaching home the box was opened at one time and the material was placed back in box in an untidy manner. In addition, I was given the wrong power cord for the laptop above. On BB web site under Geek Squad there isn't a service listed for 39.99 that I noticed. Computer Setup / Optimization states 29.99. Regardless, I DID NOT agree, ask, inquire or was told of such service.
I explained to the young lady I DID NOT ask the Geek Squad for their services and I should NOT have been charged for something I did not ask for. I am far from a novice with computers. I prefer to 'optimize' my own machine. She stated some laptops they do this for and some they do not. I requested a BRAND NEW LAPTOP that has not been tampered with and I will bring back the Geek Squad laptop. She placed me on hold to go and see if they had any available via the Geek Squad. After holding for a few minutes, she returned and stated they did not have any additional computers.
I wanted to make an exchange to remove the 39.99 from my bill. I asked to speak to a manager. She informed me, in order to do that I would have to come back into the store. I kindly thanked her for her services and hung up very upset. Of course, I would never take my frustrations out on her. It isn't her fault. I am going to return the laptop because of all that has been stated. I do not expect to pay any restocking fee. It is not my fault I am returning the machine. It is a nice laptop. I simply do not like the idea I have been manipulated. I hope this matter can be solved without any additional problems. I'll keep all posted.
Victor of Hillister, TX November 1, 2008
Victor of Hillister TX (11/01/08)
I purchased a Gateway PC model no. GN5632E on Dec. 18, 2007. I also purchased a 2-year in store warranty which should be good even with the manufacturer's warranty. The total price was 1,350. When I returned home and hooked the computer up, I tried to register the McAfee anti-virus that was installed on the computer. It was the 90 day free trial. It would not let me register the 90 day free version, therefore I had no anti-virus protection. I called the Geek Squad and they came out to my house 52 miles away and loaded Trend Micro anti-virus and PC Doctor. They charged me 350 for this visit. My question is why should I have paid that when the computer 's anti-virus should have worked right out of the box.
In July of 2008 the computer crashed. Under the PSP warranty they installed a new hard drive in the store. When I got the computer home, it would not work. It kept shutting down. I brought it back again and they would not wait due to too many people in line who also had computer problems. They kept the computer and told me they would have to send it off to be fixed. I told the assistant manager I wanted anothe computer because this was the third time and they could not get it fixed. I called the customer service in Minnesota.
The representative on the phone was rude and ugly. He told me that he did not know when the problem would be resolved. Also , no matter what I said there was no way that I could talk to any of his superiors. Their customer care dept. stinks and doesn't care about anybody. Now I owe 700 on a computer that they will not fix. According to the Best Buy lemon law, They owe me a new computer if they cannot fix this computer after 3 attempts. They also told me to go to some other store to get my computer fixed when I have a 2 year warranty and a manufacturer's warranty. Imagine that! This suggestion came from the customer service division of Best Buy's headquarters.
Currently I still owe 700 for the computer. They will not give me another computer and they won't fix the one they have. I have spent about 125 in gas to go down there and deal with these people. I just want to be treated fairly instead of being ignored and given the brush off. Jody of South Jordan, UT October 31, 2008
Jody of South Jordan UT (10/31/08)
I bought a flat screen computer monitor. It worked fine for 3 months and then the screen went black. I returned it to the store and they would not do anything since I did not purchase and extended warranty. It was still under the manufacturers warranty which was good for 1 year. When I called the company they said that I needed to return the merchandise to the store. You can guess what the store said.
I never did get a new monitor and will never buy anything from Best Buy again. Their sales people are inexperienced and do not know anything about the products they sell. I was told by the salesman that if there were problems I should bring it back to the store while it was under warranty. Well he no longer worked there when I came in after 3 months so there was noone to confirm what he said. My advice don't buy anything from that store.
Patricia of New York, NY October 27, 2008
Patricia of New York NY (10/27/08)
I initial had a problem with my computer, it went to safe mode. I explained the proclem to to the geek squad representatives they said they performed a diagnostic on my hard disk and my files and found no problem. the computer worked in the store but when I took it home the same problem appeared. I took it back 3 times after the intial visit andd I was told to reload the original disk (which would take the system back to the factory settings).
When I tried that it still sent to safe mode without installing the the full set-up. Clearing their remains a serious problem that was not rectified by Besy Buy nor any mention of a refund. This all took place between Oct 11 through Oct 24 of 2008
I was charged 69.99 for the diagnostic and 99.99 for my files to be backed up on a CD Disk. I would like a refund of the diagnostic exam which according to Best Buy revealed nothing but upon taking the computer home the problem was still evident. Ladonna of Brownsville, TX October 13, 2008
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