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Ladonna of Brownsville TX (10/13/08)
My Sony laptop computer's LCD went out & since it was still under extended warranty till December 08, I took it in to Best Buy for repair on 9/09/08. Estimated return date was 9/17/08. It is now 10/12/08 & I still do not have my computer. I tried to call the store several times & even let the phone ring 37 times once, but no one ever answers.
I've made 5 trips to this store only to be told that the computer had to have parts ordered, it's being shipped right now, it's been received but the hinge was not working so we sent it back for more repair, etc. I requested a loaner since my son uses this computer for his college classes & was told I could purchase any laptop in the store! The service mgr., Mike, assured me 2 weeks ago that this problem had his personal attention & that I would receive a 100 gift ctf & my computer shortly.
In order to make these five unnecessary trips to Best Buy (since they won't answer the phone), I've had to negotiate hazardous traffic, expend numerous hours standing in line waiting for a geek squad member to give me another excuse about why my computer is still in Louisville, KY at the service center (info about where the computer had been sent was difficult to receive), and my son has been without a computer for his college courses. I was truly insulted when the store service manager told me I could buy anything in the store I wanted but he would not loan me a computer until mine was fixed. His personal assurances that he would fix the problem two weeks ago was a sham. Linda of Fremont, CA September 21, 2008
Linda of Fremont CA (09/21/08)
In May of 2007 my son bought me a HP Pavilion for my Mother's Day gift. I am 60 years old and really am not computer savvy as far as technical stuff. Two months befor the warrenty was out, my computer stopped working. I took the computer in to Best Buy, I paid for a diagnostic evaluation of the computer 34.95. I was told the mother board was bad, but there would be no charge because the computer was still under warrenty. Five months after the mother board was replaced and now my computer is out of warrenty my computer again is not working.
I called Best Buy and spoke to a Geek Squad employee. I explained to the young man what was happening with the computer which was the same thing that happened the first time. The young man informed me that the computer was out of warrenty and I would be responsible for all charges. I was charged 34.95 again for a daignostic evaluation and if I wanted the data saved it would be another 100.00. I paid the 34.95 and my computer was sent to HP headquarters. Three weeks later I received a call from hp headquarters telling me that the mother board was bad again and if I wanted it fixed, it would be 300.00 or more. I requested that my computer be sent back unfixed.
My son complained to the managment and asked for his money back, but got no where. We then took the computer to a friend who works with computers and found out that the memory card had been placed in the wrong slot. My son delivered my computer back to me today 9/20/2008 and so far I have had no trouble. I believe this is a big scam on consumers that have little knowledge of computers. Best Buy and HP do not stand by their produces. I also believe I should get my money back for getting the wrong diagnosis and bad technical support.
Timothy of Chesterfield, VA September 16, 2008
Timothy of Chesterfield VA (09/16/08)
I purchased a Dynex batery backup for one of my computers at Best Buy 2 years ago. Today (09-18-08) at 10:45am, mt wife called to me and said domething electrical was burning upstaris. I went to oue home office and discover the Dynex baterey backup was melting. It was so hot I could not touch it. I managed to unplug it from the power source and move it form the floor onto a safe place in the room. I called the 800 number on the product. It connected me to BestBuy consumer affairs.
I explained to the lady what had happened. She was not concerned about the faulty product. She told me that I could take it to BestBuy and maybe they could replace the plastic. I told her that this product nearly burned my house down. She then elevated it to her supervisor who told me to expect a call from BestBuy Headquarters within 48 hours.
The faulty burned the desk mat it was sitting on. This product should be re-called due to this dangerous situation. If we had not been at home our dwelling would have burned. Lee of El Cajon, CA September 9, 2008
Lee of El Cajon CA (09/09/08)
we bought a computer from best buy in El cajon ca the price was like 1700 .00 this was in 04 with their store credit card. It is now 08 and our bill is still 1700.00 what kind of sham do [they] have going. We have paid over 2400 dollars and still the bill is the same amount.
this is not what I signed up for. If I would have known this I would have never bought anything on credit from this company Its no wonder everybody hates this store.
you know the saying I'll tell two friends and they wil tell two friend and so-on and so-on.... Nancy of Murrieta, CA September 5, 2008
Nancy of Murrieta CA (09/05/08)
Best Buy Murrieta was one of the worst businesses I have ever dealt with. While selling a high-end computer, the sales people were wonderful, promising wonderful support. Once I was out the door, I had to wait in long, slow lines, they lied to me after having promised they would, and had, installed software (and then did it while I waited an additional 2 hours), they were negative, rude, ignored me and others, and were hugely understaffed. I will never purchase a large item from them again, and I wish I had seen all the reports before considering them.
I had my computer man waiting for me at home while I ran to pick up the promised computer, and returned home 2 hours later, after he had left. Kriss of Maplewood, NJ August 28, 2008
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