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Kriss of Maplewood NJ (08/28/08)
I purchased a taplet PC from Best Buy as well as purchased the three year extended warranty. I took the computer in to the tech area and was told that my cd drive was not in correctly--the tech said this is what is causing the noise. I took the computer to another tech who said I had a fan problem and sent it out for repair. I had to send the same computer out again for the same problem a month later. At this time, the fan was replaced.
Approximately 4 months later I took the computer back to best buy to request another computer I was told that the computer had to be sent out again to be fixed that I had not exhausted the four repairs as required by warranty. My concern is that I have experienced the same problem with the same computer for two years and the unit should be replaced. I do not know what the technicians did or if in fact they truly repaired my computer. I think the warranty is a scam and that Best Buy plays games until your warranty wears out and you have no recourse.
I have been without my computer for a combined two months and counting as the my computer is currently out for repair of which they estimate a month. I had to purchase another laptop because I am finishing my dissertation and I did not my computer for my job. Ginger of Lake Worth, FL August 10, 2008
Ginger of Lake Worth FL (08/10/08)
I purchased a Sony Vaio Laptop at Best Buy in December 2007. The very next day I saw the exact same computer 200.00 less at Office Depot. I went back to the store that I purchased it at and was told that they could not match the price as it was a Sale. They told me if I decided to return it I would be charged a 15% restocking fee.
About a month later I started having problems with it. I brought it back into the store to fix because it wasn't typing properly. (Only symbols - not letters). They kept it for a month, told me that there was physical damage that was not carried under the warranty and returned it to me un-fixed. I went home and brought it back the next day and told them to go ahead and fix it and I would pay for the repairs out of pocket. The demanded a deposit of 150.00 before they would take it. They returned it to me 2 weeks later, still un-fixed. While I was there arguing with the Geek Squad tech, another tech came over and just clicked on a button and it was fixed. And I was out 150.00. I complained to Best Buy and they sent me a check for 50.00.
3 Weeks ago I brought the laptop back to Best Buy because the adapter is too loose to go into the computer to charge so I can't power it up. They called me yesterday to say that it was back in from repair. I went there today to pick it up and it was still un-fixed. They told me that it was from physical damage and that my warranty does not cover it.
MY QUESTION. This warranty that I purchased for 200.00; just what does it cover. I am now stuck with a computer that does not work because it cannot be charged and I am still under the Original Warranty. The Extended Warranty hasn't even gone into effect yet. I just finished reading all of the complaints that have been filed against Best Buy so I feel like I am not alone. But how can a company as large as this get away with this over and over again. Your help would be greatly appreciated.
I paid over 1,000.00 for the laptop plus another 200.00 for an extended warranty. Renee of Hockley, TX July 9, 2008
Renee of Hockley TX (07/09/08)
March 26,2008 I purchased a computer and monitor and service to install in my home and to also connect a printer that I had previously perchased. They did not have it in stock and ordered it fom another store. I was delivered and installed on Apr.3,2008. I was having vision problems and put my e-mail info on the desk for him. He was here 3hrs.10min.and when he left he handed me a new disk for my e-mail said use this your disk is not good now.
The next morning I could not open my e-mail and could not print from the net. I went to the store the 5th.of Apr. and told Mr t that I could not open my e-mail or print from the net and there was cause for me to believe that this was not a new computer.He said let me check and I will call you, he called and said it was a new computer. The computer was set- up at the store,it was to have been set-up in my house. They removed and added programs before delivery and set-up devices to allow them to control this computer.
I wrote LIsa at the home office ,her response was that it was new. I was able to get into the systems info and able to get info enough to prove that it was used. Wrote her again and got the same response. I was able to get more info from the system which includes records showing the remote control and pages of programs some entered others removed while in my home the display settings showing it was used for display and activity dating back to 2006. Over 338 changes in 38 days.
I was shut down when I tried to open some of the programs and on May 10th.was shut down completely . I had the hard drive removed and shadowed and have filled a letter of charges of Fraud-telecommunication- and computer crimes as defined in the Penal code Chapter32..33A and 33 state of texas statutes They used a device on my printer for the remote and tied my computer to printers in their store I have not been able to do on line banking after four years I get refused They are connected to my ISP number and have another web address that I can not open.
Ihave over 200 pages form the system and it is not a he said,she said case it is impossible to deny. I fully intend to file a cause and recover the expense and compensation for not being able to trust personal info and contacts being exposed to how many people..who knows?? I have had the printer reset twice 225.00119.62..Technician to try to repair after May 10th. shut down 202.97 and 330 to replace hard drive. Jonel of Winter Haven, FL June 25, 2008
Jonel of Winter Haven FL (06/25/08)
My mother bought a computer at bestbuy in lakeland florida in 07/08/07. And as of now our computer cd/dvd drive isnt working right. and we need to send the computer to the manufactor since our warrenty is still good. But our receipt ink has vanished and we cant read it any more. Now we call bestbuy is telling us we never bought a computer from them. and our warrenty is almost gone.
My mother is fustrated and my brother is very angery.... Marit of Towner, ND June 19, 2008
Marit of Towner ND (06/19/08)
On 6/1/08, we purchased a Compaq laptop comptuer. Once we returned home, (45 miles one way) the wireless internet wouldn't work. We called Best Buy and Geek Squad at least 6 times each. We were always told that we would get a call back. We mentioned bringing the laptop back for a refund, but were told every time to wait until we spoke with someone. No one ever called us back. We finally took the laptop back yesterday, 6/17/08 and were told that we were 3 days over the return limit and that since the laptop worked at the store, they couldn't take it back.
I too believe that we were stalled until after the 14 day limit. If you actually read the back of the receipt that talks about the return policy, it gives a list of things they will allow a return for within the 14 day period, if sold as used. The Geek Squad girl Michelle at the store said they have had many people that question the wording. That's something to check out!
We live 45 miles away from the nearest Best Buy and this now has become a very expensive investment that really doesn't work and so basically we have an 800 typewriter. After our experience in the store yesterday, I called 1800BestBuy and the lady on the phone told me that obviously I can't read English as the, sold as used part of the disclaimer applies to video games. But it doesn't read that way! Someone help all of us please!
We are out 800 and have a laptop that doesn't connect to the wireless internet in our home. Pat of Encinitas, CA June 17, 2008
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