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Pat of Encinitas CA (06/17/08)
I purchased a computer. I paid for the service dept. to optimize the unit. When I got home, I took the unit out of the box and the unit did not work. The driver for the USB mouse was missing or corrupted. I called the manufacturer tech. support and he walked through everything possible, only to conclude that the unit would need to be returned to Best Buy for repairs. He went on to say that since the mouse would have been necessary to perform the optimization, it was either never done or the optimization had damaged the driver.
I called Best Buy and said that since the service for which I had paid was either not done or done improperly that I would like them to send a tech to my house. After extended haggling, they said they would not come to the house but that if I brought it in they would repair the computer and refund the price of the optimization. This seemed reasonable, so I took the computer in. When I got there the same manger I had spoken to previously referred me to the service manager. The service manager said he would not honor the deal. He went on to say that he thought I had caused the problem, and that I was in essence lying to him about the sequence of events.
I didn't appreciate that they were going back on their commitment to refund the money and being called a lire in the bargain, so I opted to return the unit. Of course they took the hardware back but would not refund the cost of the optimization. So now I was out, 100. and didnt even have the computer. At that point I thought it was a bargain just to be rid of them. On a positive note, I am filing a dispute thought the credit card company and have good reason to believe that I will get my 100. back. I buy quite a lot of consumer goods and was happy to have this new Best Buy in town, but now they have seen the last of me and my money.
William of Springfield, CO June 12, 2008
William of Springfield CO (06/12/08)
I am an elderly gentleman with very little computer knowledge. I went into the store to get a Garmin GPS and the salesperson took advantage and sold me a laptop computer and Streets and Trips software instead and double the price. The next day after talking to family members and finding that this is not what I needed I called the store to try to find a solution and they would not take the computer back. I feel they took advantage of me and offered no resolution.
Damages to my credit and a lot of mental stress. Marie of Pittsburgh, PA June 8, 2008
Marie of Pittsburgh PA (06/08/08)
Purchased a Dell i53OS-102B desktop computer May 9, 2008 from Best Buy. Was not informed that Dell does not have any warranity since it was bought at Best Buy. Had 2 problems with the computer and had to uninstall and return to the store, because we did not purchase in home warranity. Geek Sqd. are not allowed to speak to you. NEVER were we told that we had to purchase warranity to have the product covered from day 1. Had numerous problems and had to upgrade our bought warranity in order to have our problems with computer resolved. Consumer should be advised of all of this at time of sale. They did strongly push warranity service, but they do on all of their products, did not know we had to have it..
It is not only what they did seem wrong, but other comsumers should be advised of this at time of purchase so as not to make the same mistake and if they still want to purchase it, at least they know what to expect. Thanks Patricia of Newark, NJ May 31, 2008
Patricia of Newark NJ (05/31/08)
((05.29.08) 1st day - I bought a laptop in Best Buy store. The laptop was a Dell Inspiron 1525 and a paid 909.49 w/tax. When i came in my home and opened box...a surprise...the laptop inside box is different that i paid. Different model and price, it is Dell Latitude D620. I didnt have more time to comeback for store because i live in another city and i dont drive and i dont have car too, i depend of friends.
(05.30.08) 2nd day_ Well...i came back the store another day and i went to customer service. I told about my problem, i wait for 2 hours and they told me that it wasn't problem of store because they bought from Dell close package and I need call direct for dell for resolve this trouble. So...I was very upset went to home and called for Dell. There was another problem....the assistants asked me number that was suppose have under of laptop, this tag was retired from equipment there isnt, so Assistant got another options turn on computer and press f2, another surprise again...there is a message from Dell asking a Dell administrators password, the system is locked. This equipment isnt longer available in Dell. The assistant couldnt help me and told me for came back Best Buy for refund or change equipment because the laptop is bloke.
(05.31.08) 3rd day_ I call for Best Buy and happened the same process again...i call for Dell..bla bla bla again..so the same process again. I dont Know how resolve this problem.
I paid for another laptop, i have a damage of 910.00 and i'm continuing without computer. Me and my boyfriend had a big fight because we are very upset, We are feeling stupid to believe in Business and company, and be suspect for them. Patricia of Atlantic Beach, FL April 21, 2008
Patricia of Atlantic Beach FL (04/21/08)
We bought a computer from Best Buys and assumed there was a warranty on it for the first year or at least the first month. We purchaced it on Jan. 16, 2008. It worked for a little while then started freezing up. We took it back to Best Buys and were informed that the warranty was only 14 days, and it had just elasped. They charged us to repair 255.00 We had a warranty of 1 month on the repair. For a couple months now it has been freezing up, and we feel that Best Buys should either fix it or reinburse us for the computer.
Had to borrow a computer for my business and pay for the repair. At this date we have a new computer that is not working right and it seems no recourse but to purchase another computer. Thank you. Justin of Jonesborough, TN March 15, 2008
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