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Christina of Albuquerque, NM October 24, 2008
One of the pins of the frame on my HP laptop broke. The screen also had a crack in the middle for quite some time which had nothing to do w/ the frame. I explained that I don't care about the screen. I've used it for months and it's fine but the frame is completely broken. I took it to Circuit City to see if it was still covered by my warranty. They stated that I still had two months on my warranty and it would be covered. I signed the work order and was told that it would be shipped out and they would call me as soon as they shipped it. I was also told that they request a box to ship it in and it only takes 1 or 2 days to receive it.
I received a call a week and a half later after thinking my labtop was being fixed that the manager denied the claim as it looked like physical damage. I explained the situation again and the guy said he would try again to get an o.k. on the repairs and promised to call me back. A week later, I called again as I never heard back. The guy said he doesn't know what happened and he'll call me back because their very busy. I called back two days later as I never heard anything. Now I'm told that they did get the o.k. to fix it and they just need my permission (again). I gave them my permission to send it out again.
Two weeks later I call to check the status of when I'm getting my laptop back as I use it for work. The guy told me their computer was down and he'd call me back. Of course, I heard nothing. I called them again. Now I'm told that their still waiting on a box to ship it out and they'll call me when they receive it. Again, I did not hear back. I went there in person and was told that they're still waiting on a box and it takes 7-10 business days. I took my computer to Circuit City on 9/22/08. It is now 10/24/08.
I called today and now their telling me that my computer was shipped out on the 15th of October yet when I went there in person on the 20th of October, they told me it still hadn't shipped? I'm not sure if their waiting for my warranty to expire or not but this can not be a legitimate way to do business. I have never delt with such an unorganized company that has no idea from one day to the next what's going on. It is very rare to get a hold of anyone on the phone and now I have to go there again to find out if it really was shipped or if their still waiting on a box.
Andy of Edison, NJ September 29, 2008
Purchased a 46 inch samsung tv, playstation and bose sound system. Was installed in July 2008. Have had problems since than. Firedog has been here several times and so have employees of the store. We cannot change channels, the tv goes on and off by itself, the volume goes on and off by itself. Some days we can watch and some days we cannot.
We paid approx. 7,000.00 for the entire system and we cannot even use it. We have called numerous times and everyone that comes here cannot fix it. They have exchanged the bose system for a new one and now all we have is loud static coming from the sound system since yesterday and cannot watch television. We are tired of calling them and having peope over to fix the problem and no one can.
This is ridiculous and we are fed up. We spent enough money and shouldn't have to be subjected to this or not be able to watch our own television. Sound goes in and out. Television goes on and off by itself. We cannot change channels. Now we only have static
Jessica of Highland, NY September 18, 2008
I brought my computer into the store to change the internet card due to a defect, I saved the document I needed right away. He told me they would fix it and if they were going to send it out that he would call me so i could come save the information, and was promised I would have my computer back in 6 days. I went to pick it up in 6 days and they told me they shipped it to Georgia for repairs. I moved to NY from Florida and played telephone tag with the fire dog staff, where for THREE weeks they told me my computer could not be located.
I called every other day for a status update until SEPTEMBER 2 when i called and demanded a new computer because mine was lost, they said they had the computer in the store and hey were not done with it. That night I had someone pick my computer up and turned it on adn found out they deleted EVERYTHING off my computer. The associate told me my computer was fine and they fixed the problem, he never told me my computer was erased!! They will not install ANY programs back onto it and they still have yet to acknowledge that I never gave permission to send the computer out. I contacted the corporate office and they called and the staff was rude to the corporate man, he said he would look furhter into it.
Since my computer was erased I ahve lost every document for school including a 2 semester thesis I was still working on. All of my personal banking, social security and credit card account information was stored in a file. I also had an agreement with a car dealership where they would give me the parts promised if I could produce the letter stating the arrangement which totaled in 3,000. worth of parts. I have also lost the tax information for a small business for the past year and a half. Among the stress and phone bills I have rung up trying to locate the computer. Stacey of Springfield, MO September 16, 2008
I purchased a 36' Panasonic LCD. I also paid 279 for 'firedog' to come to my house and mount it on the wall. I was told at the store that firedog would hide all wires. The firedog rep got to my house and said he could hide the cable wire in the wall but he couldn't do anything about the power cord. Unless I wanted to leave the power cord hanging down the wall, I had to call an electrician to come move the power outlet so the power cord could be behind the television. I had to pay another 100 to move the power cord. I ended up paying a total of 379 to have the television wall mounted. The electrician said he would have done the entire job for me for around 200! Don't use firedog to wall mount a television.
No physical damage, but I ended up spending 179 dollars more than I should have. This was on top of the cost of the television and the wall bracket.
Samuel of Kempner, TX September 3, 2008
i purshes 58 plasma tv,bose 101sys,dmpbd30k,b0se sl2,surround av receiveron 15july2008 today they hasnt finish the job phone call (7)had been made only i get is the run around today 3sep 2008 job is not done my ? is whos in charge of that store what of service the comsumer is getting i need my situation sober please
Dipak of Mt Prospect, IL August 8, 2008
I bought my Compaqe laptop on Aug 2004 from circuit city. it worked fine for few months but it stated giving me problems. thank god i had extended warenty so they fix it but same issue it's circuit city ppl. they said they fix it and send me back after week or so it's same problem. so it went on for few years. but i had it so i went to circut city store in bloomingdale, il. i told them issue that i had. they said they can't do anything so they have to send there department to fix it.
i gave my laptop on July 18th. they call me back after 2 weeks and said it's fix and i can pick up from the store. i was happy finally i am getting my laptop back cause every thing my work is done on my laptop. so i went in to store to pick up my laptop. because i know the issue i had it before so i told thme to check it and turn it on front me so i check that it's working. but guess what it doesn't work. the fire dog ppl try many times. WOW!!!!!
so i ask them what happens now and i can get new laptop since you guys can't fix it. he said they have to send it there department to fix it again. i was angry when i heared that but i guess it's ok i can't do anything anyways. so about week i called bloomingdale store to ask what's status on my laptop they transfer to fire dog department, and they said they don't know so they have to call and findout and they going to call me back next day. next day no call from them. so around 5 pm i called again same answer they don't know so they are going to call me back.
same again today i called again same answer so i kinda got angry and asked for new laptop insted of my old laptop, but they beiong nice to me and they hang up on me. so i am going to call there corporate tomorow to get some answer from them . but still it's been 22 days and they are still fixing my laptop and no answer for me about my laptop.
Owen of Arlington, TX July 21, 2008
Purchased 5000 52 in. t.v, accessories and stand July 11 and despite their advertising installation within 2 days no one called and when I called them July 16 said would install betwen 11 and 1 July 20 (9 days after purchase!). No one showed up or called July 11. Called store purchased at & they said to call Firedog at 800 number. Firedog had no record of installation order. Said call store and ask for Firedog bench. Did but they had no record of installation order. After 30 min on phone, said would install July 24 and give 75 back.
Cancelled personal plans to be home for no show installer, house in disarry as moved furniture, etc. for installers for what wil be two weeks. Worst of all, am paying for merchandise that do not have pleasure of using.
Joe of Friendswood, TX July 9, 2008
On 4/2008 2 FireDog Techs came to my house to fix a malfunction on my VCR. They fixed the problem but in the process they busted the cord on the infrasensor. The tech in charged that day was Justine. Today is 7/8/2008 and they have'nt fixed the problem yet. After 6or7 visits to the store all I here is we are working on it. On 10/26/06 I spend 3,017.57 on a 42in.Plasma TV plus all connections & HDMI cables there at circuit city.
With all the accessories I bought I bought an infrasensor for 337.37. It was very easy for me to change channels. Now I have to walk back and fourth to the bedroom where all my controls are. It is a big inconvenience going back & fourth to switch channels when before I did it at the touch of a button. Can you help me? 3mos is to long. Thanks
David of Chicago, IL June 1, 2008
Most of the time they tell you that your computer is shot and you should buy a new one from them. A friend brought her notebook there and said it's hard drive crashed and there is nothing they could do and would be cheaper to just buy a new one then get it fixed.
She brought it to me and I hooked her hard drive up to a caddy and saw that there was a recovery partition on it. 1st I backed up all her pic's and documents. 2nd I hit F11 and start the recovery process. In about a 2 hour's after I install servicepack 3 her laptop was back up and working just fine. I tell everybody I know not to go to circuit city to buy or repair anything.
Tina of Goldenrod, FL March 21, 2008
Firedog ripped me off. I had an 18-month-old Dell Inspiron that crashed. I was getting a fatal error message on a blue screen. I Googled the error message and tried some of the things they suggested to try to go into safe mode or manually re-boot, or to go back to a previous date where the computer was working properly; nothing worked. I found one other article after Googling that said this error message was a Hotfix problem and they gave steps to fix it, but it looked kind of complicated, and I was afraid I might accidentally delete items from my hard drive.I had hundreds of photos of my baby and two other kids that weren't backed up anywhere else that I didn't want to take a chance of losing. I took my computer first to CompUsa, with whom I've had great luck in the past getting my kids' computer repaired on the spot for very little time or money.
Unfortunately, they were closed for renovations, so I took the laptop instead to the Firedog department at Circuit City in Altamonte Springs, Fl. They told me I would have to leave the computer so they could run a diagnostic which would cost 60. After about 3 days, I hadn't heard anything, so I called. They said they would have to check and call me back. (I think they hadn't done the diagnostic yet.) The next day they called and told me they had very bad news; the diagnostic showed that both my hard drive and my RAM were completely destroyed, and my computer was shot. They said it would definitely be much more to repair it than it would to buy a new laptop. I asked them if they could somehow retrieve my data and my photos from the computer, since I had seen their advertisement for data retrieval. They said they would try. About 4 days later I hadn't heard anything so I called them again. They again said they would call me back. The next day they called and said they were successful in getting my photos and some of my data. (I had told them my priorities were my photos, the My Documents file and my Outlook email files.) When I went in to pick up my 5 CDs of data and photos and got them home to check, I found that not all of the photo files were there after all, and none of the Outlook email was there. Still, I was thankful to have at least something that was saved.
Let me also add, the day after they told me my computer was going to be way more to repair than to buy a new one, I went to Best Buy (their competitor) and bought a new laptop, since I have to have one for work I do from home. So I paid 600 (700 after tax and stuff) for the new laptop, and at Circuit City 60 for the diagnotic, then 320 for the photos/date on five CDs, for a total of about 1100. Two days ago, after telling this to a friend of mine, she said "Why don't you bring your old laptop over here and let my husband have a look at it?" Supposedly he is some computer whiz. So I took my laptop to their house and dropped it off. Last night she called me and said Greg fixed your computer. It had a Windows error. It's fine now. I can't believe it! The Firedog people are going to get a visit from me today demanding my 320 + 60 back, and I have no idea what to do about the new laptop I bought, because Best Buy has a 14-day return policy, and this is day 16 (wouldn't you know). I am furious.
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