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CompUSA Advertising

Terry of Fort Lauderdale, FL November 25, 2008

Purchased a 9800 GTX Video card. The price above the product was 129.99. At check out the product rang up 189.99. I asked the clerk to check the item, she then called the manager and I explained to her that the price shows as 129.99 not 189.99 the manager pointed out that the sign was for another product. Then I asked her why was the sign directly above the more expensive product and not over the correct product. She then said it was company standards to place the signs at the general location. Bad move.

This almost sounds and smells like bait and switch. I told her I would never run my own business like this by displaying the incorrect price over another product. FYI, the price difference between the two items was in the name of the product on the packaging and the sign. The sign read 'XFX Paly Hard GeForce 9800 GT 512 MB Video card, price 129.99. The item that was below the sign was a XFX Playhard GeForce 9800 GTX 512 MB Video card.

This is the 5th time that something like this has occurred in this store. I am beginning to believe that they know what they are doing and ripping off the customer.

Mario of Astoria, NY January 23, 2008

An order was placed on 11/22/07 for items shown as in stock and one was at a reduced sale price. Only one of the two items was delivered (of course not the one at a reduce sale price). Although the item still and has always shown in stock, I was told that the item was on backorder and it'll be shipped no later than 4 weeks from the time I placed the order. It has now been 2 MONTHS with nothing. When I check the order status online it shows it was shipped (but never was). I have made numerous attempts to contact compusa via telephone and email about this oder and always got the run around. Now every time I call they tell me to hold on for customer service and then the call gets disconnected. This is totally inexcusable. I would appreciate your help in resolving this matter once and for all.

A SanDisk pro duo memory stick ordered for 35 and now selling on their website for 55.

Sarah of Lake Hopatcong, NJ April 21, 2007

On the morning of April 20th, I placed an order for a laptop, Toshiba A135-S4527. The pick-up was in Manhattan. I drove for three hours to get to Manhattan. When I got there, I waited 1/2 an hour to hear whether they had the product in stock or not, while the employees paged the manager several times. After a long time the manager showed up. He said that we do not have the product in stock. I had received and email earlier saying that I could come and pick it up within 72 hours and when I got there, they didn't even have it. The manager there was very rude and unfriendly.

Then he said that if we get the laptop next week, we will call you but you will have to pay the regular price for it. I said what is the purpose of my order then if I don't get it for the sale price? He said I can't do anything about it.

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