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CompUSA

CompUSA • Advertised specials • Financing • Rebates • Returns • Customer service • TAP • Tech support --- News • CompUSA Settles FTC Rebate Charges

Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:

Mary of Grand Rapids MI (03/09/09)
I purchased a HP laptop from the local CompUSA 5/11/06. I purchased an additional 2 year TAP extended maintenance plan beyond HP's original 1 year plan and was told that my total coverage would be 3 years. Cost was 349.99. As the local store is now gone, I contacted CompUSA and am now being told by the representative that the plan was only for 1 year beyond HP's normal plan and the minor problem (fan not working and overheating) that I currently have will not be repaired under the plan. Comparable plans from HP and other stores are 1/2 or less of what I paid for only a 1 year extension. So, buyer beware! I will never buy anything from the remaining COMPUSA as I feel they were dishonest and have made no attempt to retain my previous loyalty.

Larry of Dallas, TX February 4, 2009

Larry of Dallas TX (02/04/09)
In Jan 2009, I responded to an advertisement for an HP Laptop. When I entered the store, I there were only two other customers and several sales people on the floor. I found the Laptop display but no HP laptops were displayed. There was a brochure where the HP would have been. After finding an employee to ask about the HP Laptop. The CompUSA salesman looked down at me and said, What ya need to know Bub?

I dismissed this person and spoke to his associate and asked to see the laptop. He told me they had the laptop in stock but if I wanted to see it the store policy was that I would have to purchase it first then I could open the box. Say that again...I had to buy it first! I ask Bozo for a manager and he took me to an purported asst manager. The asst manager reinforced the store policy that I would have to buy the laptop first and then I could look at it. My only thought...Caveat Emptor!

Chris of Plano, TX December 24, 2008

Chris of Plano TX (12/24/08)
We purchased a open box Samsung HD LCD on 11-29-08, that Anthony represented to us as new but was marked down due to a cracked stand. The TV was trashed and after calling Samsung and reaching a supervisor, I found our it was refurbished. My unit certainly;y wasn't refurbished it was cracked, scratched, missing screws, so much for thoer 7 point inspection.

Anthony threatend ,e several times during my return, again lying about my purchase date. He is a terrible store manager with a temper [problem because he sells junk and hates to take it back. I should have known after I saw him verbally abuse other clients. I would never shop at his store again. He isn't a man of his word and lacks customer service skills. Don't let his threatening frighten you, unless you weigh in at 100plds you are fine. Keep all your receipts and realize you are shopping at a store a step below Fryes.

Theodore of Deerfield Beach, FL November 21, 2008

Theodore of Deerfield Beach FL (11/21/08)
I bought a camera at the CompUSA in Deerfield Beach, Florida. I decided it wasn't the camera I wanted, so I returned it to the store. The clerk took the receipt to the store manager and returned saying that the manager told her that there would be a 15% restocking fee for having an open box. As I explained to the clerk that the box couldn't be described as an open box because nothing had been removed or altered. The carton was one of those tab-in-slot types, but there was no permanent seal, thusly no representation as an opened box. Nothing ripped. No broken tpe.

As we discussed the situation, the manager walked up and said I shouldn't be disrespecting his clerk. When I told him I hadn't said anything disrespectful, he backpeddled with You were about to. This guy was trying to put on a macho show for his young female clerk. In the end, this so-called manager realized his mistake. He had arbitrarily called the carton an open box without ever seeing it. Then he reversed himself. Had he inspected the box before issuing his decision, there would have never been a problem. The whole scene was unpleasant and the manager acted like a jerk. I received my refund and left. I won't shop there again.

While I received my full refund, the lack of courtesy on the part of the CompUSA manager will result in less sales through word-of-mouth and refusals to shop there again.

Wilbur of Maspeth, NY November 7, 2008

Wilbur of Maspeth NY (11/07/08)
I purchased a TAP Warranty on a PDA with compusa and was told that a company by the name of tigerdirect has bought them out and they will not validate my warranty for the damage that I have. I have a copy of a prior claim that I submitted with compusa and was coverd but now they do not cover that damage of cracked screens or any other damage.

They will not hold up compusa original warranty which I paid 90 dollars for. I cant get my pda repaired or money reimbursed.

a Cracked screen and a warranty not being validated by Compusa. 639.00

Daina of Arnold, MO November 3, 2008

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