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Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:
Daina of Arnold MO (11/03/08)
I had trouble with my Toshiba laptop that my husband bought me for Christmas. He bought the warranty that was offered. I returned the laptop three times, all with the same problem. On the third time, they said it had water damage, and that was not covered. There was no water damage done by me; I didn't get to use it but a few times.
The problem was never fixed. We've had a couple people look at it since, and we were told that model has been a model with many problems. We were out the money spent on computer, parts, and warranty. All we have is a laptop computer that doesn't work properly. Caroline of Tucson, AZ November 1, 2008
Caroline of Tucson AZ (11/01/08)
I purchased a HP Pavilion Entertainment PC #dv9207us from CompUSA in 5/07 for 1,149.95. I also purchased the TAP 2yr laptop warranty for an additional 249.00. I recently began having problems opening and closing my computer and noticed that the left hinge had become unattached which resulted in the frame on the left hand side opening at the seams. There is a great deal of documentation on the internet that this is a design flaw, but it appears that no one wants to take any responsibility for this flaw. I have contacted both TAP And HP and have had no successful outcome.
I called TAP on 10/23/08, explained the problem to them and they told me that they would send out a prepaid DHL box. I received the box, sent the laptop to their approved repair service Image Micro Systems in Austin, TX only to have it sent back almost immediately with the statement Physical damage to unit is not covered by assurant. I contacted TAP and I was told that my warranty DID NOT COVER the part that needs to be replaced (the hinge) and that this was a cosmetic problem. I argued the fact that being that the computer won't open or close, isn't it NOT FUNCTIONING correctly, isn't it unportable?
I basically stated that I felt that their warranty was a scam. I paid for a 2 year laptop warranty plain and simple ~ not everything but the hinges. I spoke to 2 tech supports and 2 supervisors to no avail. They kept on punting me back to HP, where my warranty expired in 5/08. I cannot utilize my laptop in this condition. It is very apparent that I am not the only one with these issues. I am hoping that someone can assist me regarding this matter. Thank you.
Susannette of Boca Raton, FL October 21, 2008
Susannette of Boca Raton FL (10/21/08)
In July 2007, for my son's birthday, I purchased a 60GB PlayStation 3 from CompUSA. I paid 599.99 plus tax. I also spent 65.00 to purchase a 3 year warranty. I do not normally waste money on warranties however, the salesman promised that if the PS3 broke down this warranty would allow me to have the unit replaced with another brand new unit, in the CompUSA store, I would not have to ship it out to be fixed.
In February 2008, this PlayStation 3 stopped functioning. I returned to the same CompUSA store expecting a replacement however, they would not make the promised exchange because they were supposedly 'Going Out of Business'. They gave me an 800 phone number and told me I would have to deal with 'TAP-Printer Express Exchange'.
'TAP-Printer Express Exchange' directed me to the CompUSA Business website and told me to pick out a replacement. There were no 600.00, 60GB PS3's available. I was told that there was nothing they could do and I would have to accept something else. I settled for a 359.00 40GB PS3. I also selected a few other small items in order to reach my 600.00 loss however, they refused stating I was allowed only one item.(I still have all emails).
The entire ordeal taxed my time and my emotions. I live from paycheck to paycheck and can not afford to flush money down the drain. The knots in my stomache made eating & sleeping impossible. To add insult to injury, THEY'RE STILL OPEN! Laurie of Columbia, CT October 10, 2008
Laurie of Columbia CT (10/10/08)
I purchased a HP Pavilion Entertainment PC #dv9207us from CompUSA on 3/30/07 for 2,000.00. I also purchased the TAP 3yr laptop warranty for an additional 370.00. About 2 months ago, I began having problems opening and closing my computer, the frame began to open at the seams. I contacted the CompUSA warranty department only to be told that they couldn't find the 370.00 warranty that should be in effect until 3/30/2010. I was asked to fax over a copy of my receipt and that they would contact me 24-48 hrs after obtaining the fax.
On 9/23/08 I faxed all the required info to the warranty dept. I never received a return call, so on 10/10/08 I called back and was told they had not received the fax, could I please re-fax and call them back to be sure they received the 2nd fax. I did this, then was told that my 370.00 warranty DID NOT COVER the part that needs to be replaced (the frame around the screen),that as long as the computer functioned, it was not covered. They also suggested that I get the frame fixed or it could damage my screen and that if the screen gets damaged, they WOULD NOT fix the covered part (the screen) until the frame was fixed (out of my own pocket, of course).
If the computer won't open or close, isn't it NOT FUNCTIONING correctly, isn't it unportable? I ask, why did I spend 370.00 for a useless warranty? After perusing this website I have found that I am not the only one with these issues. I am hoping that someone can help me and the others who have these concerns. Thank you.
Vinod of Naugatuck, CT September 26, 2008
Vinod of Naugatuck CT (09/26/08)
purachsed Sony 42 inch LCD TV and sales person said TAP 342204 will cover one time bulb replacement. Now my bulb stopped working, called compusa warranty, they said they dont cover bulb. They said they cant even mail me what are the terms and condition for TAP 342204
NO TV at home Sina of Plano, TX September 19, 2008
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