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Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:
Sina of Plano TX (09/19/08)
I purchased a HP Laptop model # dv4250 close to 1,150.00 on October 30, 2005. In addition to this purchase, I bought a protection plan titled, (TAP) Technology Assurance Program, to last three years from the date of purchase. CompUSA is somewhat defunct and they are not servicing my laptop to my expectations. Foremost, my laptop had issues from the day I had purchased it. A noticeable gap would appear from the sides when the lid was close causing the unit not to go into hibernation mode. Essentially, a sensor located in the upper right hand corner does not make contact with the top lid once the lid to the laptop is closed.
I sent the unit off to service for repair but they didn't fix the problem. I sent the unit back and it came back with physical damage. I have documents from the technician claiming the hinges were so loose that it caused the lid to bevel. The bevel was not there in the first place. He was just trying to cover his position by making that assertion. I refused to take the laptop home in that condition, so I sent the unit back for them to fix the resulting damage. The unit came back working properly. A couple of months later the lid starts to bevel.
By this time, CompUSA got bought out by SysteMax and informed existing CompUSA clients to refer their service requests to an 800 number listed on its website. I contact the appropriate department in order to get my unit fixed but they refuse to fix it. They claim its physical damage. I didn't cause the physical damage. I am so frustrated. Thanks in advance for any assistance you may be able to provide me. Tressa of Denton, NC September 4, 2008
Tressa of Denton NC (09/04/08)
I purchased a 2 year TAP Plan from them and am now being told it is no longer valid. I have had other warranties with this company and never had a problem However now that COMPUSA is out of business the new owner refuses to honor the warranty. The first time I called about this problem I was told I only had a one year plan which expired 7/10/2008. Then I was told if I had proof the original bill of sale to fax it in and they would honor it. However I had to wait 5 to 10 days for them to put everything into the computer. I did this.
Now I call back and am told that the warranty expired this July after all. I am told that now the original warranty started the day I purchased the comp not added on to it as the other ones I bought. When I asked for a manager I was placed on hold for 45 minutes. Kevin came back and informed me he would have a manager call me back and was sorry the other person who I talked to was wrong and yes even though I had other warranties with COMPUSA that lasted the entire time they were supposed to this one would not! Help this is crazy.
Until I told him my computer would not work at all and was acting like it did the last time and they had to replace the mother board there was no problem. Now it is not covered. I cannot believe I am having trouble with this one I had another TAP plan for my daughter and hers managed to last all 4 years with a 3 year extended plan. My computer is worthless. Will do nothing. Keith of Prairieville, LA August 30, 2008
Keith of Prairieville LA (08/30/08)
We also purchased a AKIA 50 Plasma TV 2 years ago, and now we are told by the TAP service provider that the motherboard/computer has gone out and is not repairable. After we were informed of this, we was contacted by Moneisha, who is with the repair contractor that we could possibly get a refund, replaced with new or refurbished TV.
Well, after she called we received another called from Frank with TAP, who informed us that the way the TV broke according to the TAP plan, they are excused from responsibility; however, he went on to offer to send us a replacement/refurbished television - which is not a suitable option for us considering we have only had our new 50 televeision for 2 years.
After doing research an viewing all of the more recent complaints, we now know that we too were victims of the COMPUSA TAP scam. At this point we are attempting to conatct the coporate office. Am suggesting that if we are unable to get a satisfactory solution, a CLASS ACTION LAWSUIT should be pursued by all those affected by this frivilous TAP warranty.
Bette of San Bruno, CA August 27, 2008
Bette of San Bruno CA (08/27/08)
i purchased a computer,with deferred payments, paid 36 and 2 final payment, compusa said the last check was 2 weeks late, so compusa retail services billed me for 878.00 deferred 36 mos interest. then interest will be billed on this amount until paid in full. they accepted my last check with paid in full written on the front & back.
Daniel of Superior, CO August 21, 2008
Daniel of Superior CO (08/21/08)
Purchase a HP dv9200 computer with 2 year laptop warranty at retail store Comp USA in 6/28/2007 for 1361.00 I called TAP warranty today and told them the display would not open/close, it's stuck in the open position. The TAP rep said it's not covered under the coverage, only the video card and screen display itself. I told her it's not functioning as designed and i can't put it in my case for travel. She said I'm out of luck and would not process a claim. i told her i would pay out of pocket for the items that are not covered, she said that's not the way TAP does business. Again, if the display doesn't open or close, it's your problem...not TAP's or Assurant solutions.
I paid for a warranty and the exclusions in the warranty states non-operating parts. I consider my problem an operating part, display will not open or close. She (TAP Rep) denied my warranty defect and would not open a repair order. I'll have to pay out of pocket and eat the 150.00 i paid for the warranty. George of Ashburn, VA July 13, 2008
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