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Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:
Mack of Tucson AZ (06/03/08)
I purchased an HP desktop computer for my son for a Christmas present in December of 2006. At that time, I was talked into an extended warranty. Both items were purchased thru the local Comp USA store. Comp USA has closed it's doors locally as they have across the US. On February 18, 2008, I contacted the extended warranty service of COMP USA, called Technical Assurance Plan (TAP). They have sent parts and a technician to my house four times and cannot repair the computer. I have made numerous complaints thru the 800 number and thru [website]. I have an e-mail that says they will be issuing me a refund check, but they have not done so.
In browsing the internet, I came across this site and decided I would go ahead and post a complaint here. I hope that an attorney does review this and the several other complaints on this site. It sure seems to me that there are enough people that are being screwed by TAP and Comp USA to warrant a class action suit. For those others out there who are in a similar bind, Assurant Solutions administers the TAP program for COMP USA.
Not having a computer, my son's grades dropped for the 3rd quarter to barely passing his classes. Royce of Jacksonville, FL May 14, 2008
Royce of Jacksonville FL (05/14/08)
Back in 2007 I Bought a printer and 2year warranty from CompUSA and 1 year later the printer stopped working. I called the number in the tap box that came with the tap (technology Assurance Program) and the supervision ask for my name and could not find it. Then asked for the phone number and coould not find it, so then he asked did I have the receipt and I said no and he said he could not help me without a receipt.
I worked for compUSA and we never needed the receipt to find the customers information about there warranty. The supervision that I talked to on the phone that the compusa website gives said Compusa did not send the new company my information.
Rudy of Pharr, TX May 2, 2008
Rudy of Pharr TX (05/02/08)
When the Compusa store was closing in December they made offer that had rebates from compusa and the manufacture. The manufacture honored the rebates but compusa did they not. They never answer their website about the rebates and phones at the rebate center have been disconnected. Tiger direct does not want to honor the rebate so they give customer the web site to compusa, but that web site has does answer E-Mail nor is the number working.
As a result I am a loss of 5.00 not a big amount, but I wonder how many more people where conned when the store closed and had amount that may have been higher. And if they knew they were closing why did they make such offers ? Why is tiger direct still using the name and directoring people to to website that does not have a valid working phone number ? I know that were getting sue back in 2005 for this same reason, One would think that they would have stopped the practice in 2007, but I apparently it didn't. As a result many people lost money because of rebates. Mark of Ocoee, FL May 1, 2008
Mark of Ocoee FL (05/01/08)
on 4/20/08 I went in to Compusa to purchase a computer processor that was on sale, listing for 239.99. they told me they were out of that model, CPI-DUO-Q6600, but they told me they did have a CPI-DUO-Q6600-SY, which is made by a different manufacturer (intel), and much better to have. SO I took the bait, and purchased that for 299.99. I discovered after several days that this so called better processor was the exact same as the one advertised, and they had just added another label over the original package label, adding the SY themselves.
I returned to the store to retrieve the difference of 60.00 that they squandered me out of but they refused. i peeled part of the label they added and had them scan the bar code under it , it listed it for 239.99. caught them red handed right there. BUT, they refused to honor my request, blaming their suppliers for the label, and that was just the way it was. They did have the processor on sale for 269.99, being 4/28/08, within the 14 days they advertise as their price garantee....BUT turns out those processors with that sale sign were ALSO re-labeled with the added SY, so they were again baiting and then charging the full blown price. All they do is relabel their products so they can claim its not the same as whats advertised. I'm still out the 60 dollars, but any warnings i can give to everyone...Beware. I keep the box with the added label for anyone to look over. Their flyer states they match any local price, up to 14 days following purchase, and they match compusa.com, of the same brand and model number.....they just change the model number to whatever they want.
60 dollars less, times how many thousands of customers they have.....and now my trust in their business practices is gone. Rosanne of Butler, NJ April 28, 2008
Rosanne of Butler NJ (04/28/08)
letter sent to comp usa tap warranty program 10 weeks ago....they changed the configuration on my daughters computer, without our consend, redering it useless to her. They did this because they could not fix it. I am contacting this department due to lack of proper repair of my daughters laptop. The laptop in question was purchased through Com USA, September 2006 along with several warranties, this warranty expires in August 2008.
I would like to know what the cost of this warranty was being it has rendered useless from the beginning. This laptop has given her problems from the start with slow performance and at times just will not turn on. According to the warranty company, all warranties will be honored being Com USA is out of business and or they have insurance coverage for such errors that I will state that are incurred by the warrant company. I have sent the computer in question back to the warranty company twice and they have performed several fixes? over the phone. This last so called fix, the warranty company and the repair company decided to take it upon themselves to change the configuration of this computer from XP Windows to Vista and called this...THE FIX? I would like to know who gave them the permission to do this? Also the battery case has been broken during the repair.
Due to their error in changing the configuration on my daughters computer without permission the warranty company supervisor has now advised me to purchase a recovery CD and they will walk me through repairing it back to the original state? HOW GREAT IS THAT!......They render my daughters computer useless to her and I get to purchase .A NEW FIX.. I can achieve fixing THEIR ERROR? myself if I purchase a recovery CD, however would like to know why I purchased this warranty in the first place when I am doing the repairs?
I want my money returned in full for this warranty being I am now fixing the warranty companys errors! We received this computer approximately two weeks ago after the last repair. I finally got it back to my daughter at school. When she received the computer she told me they changed the hard drive on her computer to Vista and now it is prompting her to enter a product key code to continue. Due to past experiences with the warranty company I was not surprised with the incompetence. Her computer once AGAIN is useless to her ..AND BACK HOME WITH ME. I called the warranty company and asked them to explain to me just what was fixed. Their reply was that I did not send a recover CD so the warranty company took it upon themselves to send it out to the repair company who took it upon themselves to do whatever they wanted to my property.
First offthe warranty company should have not sent this out for repair without informing me of their intend and or asking my permission to change the configuration on this computer since we did not send a recovery CD. We were never made told this would be the course of repair. They have now rendered this computer to be worthless to her unless I purchase a recovery CD from Hewlett-Packard Company. I do not intend to purchase and or put any money out due to this error and or lack of repair that the warranty company has incurred. I want Windows XP back on my daughters computer immediately. With all the problems this computer has had in the past she has hardly been in possession of this computer.
According to the warranty contract if a covered component fails three times, it will be replaced?.we are on our fifth contact with the warranty company with the same problemA PROBLEM THAT HAS NEVER BEEN FIXED ONLY PACIFIED, only now it is worse than we started. THIS COMPUTER IS NOW USELESS TO US. They had no authority to change the configuration on this computer without my consent period! My daughter is away at college. I purchased this computer so that she could use it for college papers and such.
Since the purchase of this computer it has been home with me more in the process of getting repairs than with her at college and this last fix is unacceptable. Frankly, I have had enough of this nonsense and run around I have been getting from the warranty company in trying to repair the problems. This is their error and I want it fixed immediately without cost to me.with a full refund of my warranty. We are entitled to a NEW COMPUTER according to the warrant contact. Aggravated to say the least! Mr.c.smith of Atlanta, GA April 25, 2008
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