Complain about a product or service

Dell Finance

HEATHER of Nicholasville, KY September 12, 2009

I purchased a computer 2 years ago. The price for the computer was about 560.00 I have paid 625.00 for the computer already, and I get calls from Dell and some bills from them stating that I owe almost 800.00 When I call to speak to someone about this I get directed to China, Indonesia, any where but the US!!!!! I'm not paying for another computer. I never get my bills, when I do get them the due dates are different from those dates I get when I call customer service. I pay my bill through online banking and have the dates when I've paid my bills. I'm being told that the 795.00 I still owe are in late fees. I pay the bill sometimes twice in one month.

I'm like most people and maybe forget to pay a bill once or twice in my life but not 20 times. How can they expect you to pay a bill in a timely manner when the due date is different dates and you never get your bill, then you call to get it resolved and the person you talk to doesn't speak your language and you end up getting no where. This bill will go to collections, I'm sure they are charging me and others late fees to pay for the CEO to have a million dollar bonus and take one hell of a vacation

manuel of sacramento, CA September 9, 2009

well for one this 900.00 laptop has had 900.00 paid yet they say i still owe 1000. get the run around when trying to resolve still is not resolved

Jerry of Trotwood, OH September 8, 2009

I have been layed off since last Sept. So I put a claim in due to unemploymet like the lady from cutomer service told me to do. I was told I had waited over a 180 days and I was not entiltled to benefits. I am trying to keep my house but things just seem to be getting worse even though I am looking for work and paying my bill the best I can.

JEFFREY of HOBART, IN August 27, 2009

I financed a Dell computer in 2006 and been making payments for the last three yrs on time and over the minimum payment that is due. The computer was original purchased at 660.00 and now I have a balance of 1200.00. The Dell finance number will not help in seeking a resolution to my problem. I do know that I have paid several times of the amount of the computer.

Rita of Newark, NJ August 22, 2009

I purchased a laptop from Dell. I recieved a reciept that said it was 980.00 and I was charged 1,335.00. I had several issues with this and had to have it serviced many times. I paid over 400.00 extra and consequently two years of interest on my credit card.

Javier of College Point , NY August 17, 2009

I bought hard drive for my computer. but we find out that was no needed so we return the merchandise. Also Dell was supost to charge 49.99 for the tecnical support by phone to install the hard drive thing that never hapen. They give we a credit for the hard drive, but not for the tecnico support. We try to contact several times for the last two months but no body was able to help us and us today my account is 81.00 with penalty and late charges, when my balance supost to be 0.00

JoAnn of Madison, TN August 14, 2009

I financed a computer for 1500.00 I am ending up paying almost 4500.00 for the thing.I had to finally let it go to collections because the bill wasn't getting any smaller.I would send them extra thinking I was getting a jump on the next bill,but it didn't happen.

Wanda of Winchester, IN August 14, 2009

I purchased a computer from dell Oct.3,2004 for 1000.44. I was told at the time that there would be NO INTEREST charged. It has been almost 5 years and I owe 1784.72. on the computer which is junk. Have tried to talk to them on 3 different occassions and got no where. PLEASE HELP

brenda of monticello, KY August 14, 2009

I want to know why my bill has doubled in such a short time. I draw a disablity check. I barely make my bills so there is no way I can afford to pay this. If you don't get all these charges off my account I am having all my credit cards consaladted into one payment so I can make the payment get back on track again.

Brandy of Virginia Beach, VA August 11, 2009

I purchased a computer in late 2006. I financed it through Dell Financial. When the first year's worth of payments were made, they put my interest rate up to an astronomical amount. I was in school online and my previous computer died in the middle of a semester leaving me no choice but to finance a new one. My husband had also left me after 9 years of marriage for no reason leaving me with numerous bills to pay promising assistance, and never living up to that promise.

My financial status became difficult to manage and I contacted my creditors to make arrangements. I spoke to Dell on numerous occasions, many of which were due to harrassing phone calls for bill payment. When I spoke of my situation over a year ago, no offer of any hardship program was given to me, no matter how much I pleaded. I paid my bills, but late every month. Even though I kept in touch they sent me to collections.

My account went through several collection agencies. By that time, Dell's lack of understanding with me and my attempts to make payment arrangements ruined my credit. All of my other creditors were able to work with me. I don't know why they are so different.

Finally after the collections agency began harrassing me on a regular basis and many attempts to contact Dell about this, I was able to reach their hardship department with Dell Financial. They apologized profusely about the situation with the credit agency and took my account back with a hardship program. This still doesn't fix the problems with my credit all of this has caused. If they had done this for me a year ago when I told them there was a problem, I wouldn't be in such a horrible situation.

Now, I have a computer that the hard drive has crashed on that is less than 3 years old. I purchased it for 1,424.20 and have paid 1,344.75 on the account to date. I owe only 129.45 on the original price of the computer. My account balance because of Dell Financial's way of doing business and the very high interest rates is now 2,766.39. Not to mention this balance is on a computer that is DEAD!

Because I couldn't afford a warranty to extend after the first year, Dell states they can't help me with the crashed hard drive without paying for technical support. I am having a hard enough time as it is! The fact that the computer is dead is not even an issue for me anymore as there is nothing I can do about it. The fact that I still owe 2766.39 on a computer that I purchased less than three years ago for 1,474.20 and have already close to paid as much as the original purchase price makes me absolutely livid!

I need assistance. I don't feel I should pay any more money for this computer other than what is left on the original purchase price. Dell did not work with me when I tried to tell them there were payment problems until it was too late. I also asked them to mail me an itemized statement of my account nearly two weeks ago that they said they were putting in the mail and it still has not arrived.

I have also tried to call Dell Financial numerous times over the past week with very long hold times resulting in disconnection of my calls, and now this morning, I get to the department I need and I get a message stating "the department you are trying to reach is in a meeting, please call back in 2 hours!" with no ability to leave anyone a message. This is frustrating and I can't take any more of it.

Several months delinquency showing on my credit report causing me not to be able to obtain credit anywhere. This is not because I haven't tried to get help! It's because no matter how much I asked for an arrangement, they failed to assist until it was months too late. Their collection agency I.C. systems is also terrible. They harrased me daily even though I sent a cease and desist letter. They claim they never received the letter. They wanted me to pay several hundred dollars at a time, and I told them what I could afford. Nothing was ever good enough to stop the collection calls. They have literally ruined my financial life.

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