Dell Finance Reviews

Applied for Dell Finance, got credit report email stating credit score (good credit) waited 15 days for credit decision from Dell Finance....nothing. Called Dell about not getting any response from Bread payment services. Dell support said it is out of their hands, cannot do anything until bank response. Meantime computer items being saved on Dell account price has gone up. I don't understand, have good credit, credit has not been denied, yet I am forced to wait for the credit institution to get back to me. It seems if Dell was interested in providing a credit option on site, they would make sure it worked properly. Such a waste of time.

I made my payment through my bank as I have done in the past. The bank mailed the payment on 4/8 and they received the deposited/cashed check on 4/21 (which is nuts since it doesn't take 13 days to mail a check from Washington state to them). They say they never got the payment and charged me a $20.00 late fee. I tried to attach the front and back of the check as proof they DID receive it but their system refused to accept the attachment. They told me to mail it to them, which I did yesterday but by certified mail/return receipt so I would have proof they received it. THAT cost me $9.70. They refused to give me an email to send the proof. I never had problems with Dell Financial until Comenity Bank took over. I was going to buy a new computer but have since changed my mind so Comenity Bank just cost Dell an over $3300.00 sale.

Great computer but the financing is horrible. I am stopping my payments. In the end I would be paying twice the price of the computer. Greedy company screwing the customers over. Never financing again!

Dell Pay is predatory, I highly advise not using. I did the no interest rate promotion where I didn't have to pay interest if I paid the loan by a certain time. I set up autopay to pay the amount on time. But I miscalculated and they didn't notify me by email, instead they notified me by sending to my online account. I had not logged in for over a year and was impossible to get logged in without an account number. Was told on the phone that I had to reorder my card to get account number, 7-10 days. I will never use dell pay again and will never buy computers from them.

Never open an account with Dell Financial Services unless you want to lose money. They charged me money even before my application was approved. When I called them, their customer service was extremely cold and just told me, "Just pay it." The support attitude is terrible — I called seven or eight times in one week, and the reps were completely useless, unable to solve any problems. In the end, I had to pay but received nothing in return.

Never ever use Dell Financial Services, they are scammers and suck money with no scruples at all. They charged me for something that I did not request and fees accumulated over the months. Then, at the end they removed the charge for the product "I requested", but they forced me to pay the interests if I wanted to close the account. Trying to talk to them is a nightmare, took me 4 hours over the phone. Don't buy anything, save money and never ever buy a Dell Computer. Now you know why Michael Dell is a billionaire.

They stopped taking my auto set up monthly payment. I didn't notice it. Then sell it to a debt collecting agency. I called them and they told me to call my bank. There is nothing wrong with my bank. I guess I will make more money this way by killing my credit score and added more fees and debt into my account. Disgusting, Scam.

Dell Finance steals. I owed 150 dollars and they added 350 in interest. Tried to fight the interest but paid the bill so I wouldn’t be late. So after I reported them to BBB they added fees to paid off account. Thieves.

It is actually wild that my account get closed and a full blown investigation takes place when all I did was change my phone number on my account. My laptop for college died and I built a new one on the Dell website and cannot order it because of this. I have waited weeks now for them to mail out the verification paperwork, and at this point, as soon as my account gets unlocked I'm canceling the card.

Be aware. When I bought my computer over a year ago it was through Dell Financial and a couple months ago it switched to Comenity Capital Bank. I was never late because I was on auto payments and after they switched that all went away and getting through to a real person made it difficult. Now I have to give my banking information to a foreign company and now feel insecure and vulnerable with my banking information. Once this is paid off I will not return for anything else. If you plan to finance anything with Dell be aware of this.