Complain about a product or service

Dell - Soldiers & Sailors Relief Act

Dell Computers • Advertising • Credit Card Fraud • Dell Finance • "No-Interest" Offers • Rebates • Restocking Fee • Sales Practices • "Surprise" Loans Service • Customer Service • Tech Support • 30-Day Return Policy • Warranty Products • Laptops • Printers • Plasma TV Customers • Deployed Military • Small Business Customers • Dell Defenders --- News • Judge Rules Dell Deceived Consumers • Dell Closes Sales Kiosks • Wal-Mart To Sell Dell Computers • New York Sues Dell on Consumer Fraud Charges • Dell Breaks Microsoft Stranglehold • Dell Settles Class Action Over Financing Practices • Dell Recalls Notebook Computer Batteries • Chinese Consumers Sue Dell • "Exploding" Dell Laptop Destroys Truck, Imperils Outsdoorsmen • Dell Denies It Knew of Overheating Battery Problem for Years • Dell Cuts Rebate Program Amid Complaints • Seeking Sizzle, Dell Goes Alien • Dell Sales & Earnings Down, Complaints Up • Computer Vendors Charge More For Less Service • Class Action Accuses Dell of Defrauding Customers --- Recalls • Dell Recalls Notebook Computer Batteries • Dell Recalls More Notebook AC Adapters • Dell Recalls Notebook Power Adapters Analysis • Dell Wins Complaint Derby • To Dell & Back • Dell Talks Back

Steve & Lori of Tallahassee FL write (4/24/03):
Dell has refused to lower our Dell Preferred Account to 6% as required under the Soldiers and Sailors Relief Act. I have spent HOURS on many days trying to get someone to help me. NO ONE will help and NO ONE will lower the interest rate. Bad thing is - we have faxed orders and Dept. of MIlitary Affairs letter to Dell 4 times and they still refuse!

This is ridiculous and so is their customer service! It is nearly impossible to get to a live person on the Dell numbers - no matter how many you call - you get trapped in a web of automated attendant garbage - then NO ONE will help - NO ONE will give me the legal dept. or a manager who will help. We want our interest rate lowered to 6%. First requested on Dec. 28, 2002 - faxed orders, 2nd request in Jan 03 - faxed orders again, 3rd request - Feb. 2003 - faxed orders and 4th request in March 2003 - faxed orders again. Spent hours on the phone. Dell has an obvious lack of support for the Soldier's and Sailors relief act and an obvious lack of communication.

This is hurting us financially, especially since deployment of troops and it is costing me hours on the phone - wasting my time - with people who DO NOT CARE. I have also faxed all of Stephen's deployment orders 4 times - which costs $$ and so do the phone calls. Spent an hour on the phone with someone in Texas - not an 800 # - still could not help me and I was transferred 6 times to people who could not help me - March 2003!

Happily, this complaint was settled just a few days after we forwarded it to Dell. The company apologized and told Lori it would adjust the interest rate retroactive to the date her husband went on active duty.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.