Complain about a product or service

Dell Printers

Charles of Zephyrhills, FL November 9, 2009

We just ordered a Dell printer for our daughter. I get a confirmation that it has been shipped and lo and behold they have an incomplete address not showing the whole apartment number. I called Dell and believe it or not they tell me they can't correct it because the address label would not hold the apartment number.... They cannot contact FedEX to give them the whole apartment #. My only recourse is to wait til they have it returned by FedEx and reorder it and then shorten her address so the apt # will show. These people are complete incompetents. I talked to 6 different idiots in India and no one could help me. I was disconnected 3 times in this attempt also!!!!!!! We have 3 Dell computers and two printers and I can honestly say I will never order from Dell again. I am disgusted.

Robert of Mc Kean, PA October 20, 2009

On September 9 I ordered three new black and one new color cartridge for my Dell 942 all in one printer. In early October The printer began to malfunction and I was told it was not repairable. Contacting Dell I was told that the cartidges were not usable on any other printer and that since it was more than 21 days since I received the order they cartridges could not be returned. Absolutely no interest in trying to make good on a bad situation.

David of Eagleville, PA October 14, 2009

My daughter has purchased 3 computers and an all in one printer from Dell.We currently have 2 problems..the printer,model 926,will not print from the desk top terminal and there is an apparent software problem that will not open .dat files recieved in the email.I have called the support center 4 times now and spent roughly 5 hours on the phone while they tried to resolve the printing issue to no avail and on a product less than a year old insist on selling me an additional warranty instead of helping me.I cannot believe how poor the service is and I have a difficult time unstanding the staff that answers the call from another country.I think I am not getting the use I should from the product purchased less than a year ago.

Carol of Mountain Home, AR October 13, 2009

I have worked hours trying to get to you to describe my problem with road blocks at every end.. At least here I can complain. I have an order Phone # is the only other alternative I can find. I will try that next.

My problem is in updating my 320C printer (I guess that is where I went wrong) I get error 016-370. I did the turn off and turn on pushing the continue button till the other lights come on. Then there was suppose to be a Film thing come on? Something flashed on but so fast off again I was unable to get any more instructions. Sure hope by updating I didn't ruin my Printer. Is there any way to get ahold of any body at DELL? I have purchased several Dells. PRINTER IS NON WORKING

Michael of Westbrook, ME October 12, 2009

We purchased a Dell 5110cn printer 18 months ago. After 5 months, the printer started eating 190 rollers and drums every 5000pgs. They are supposed to last for 25000 pages. Dell sent a new printer after 3 attempts to 'fix' the problem while I had to keep supplying the rollers and drums. The replacement (used) printer worked fine for about the same period of time and the same issue started happening again. Dell again replaced the printer (used) under warranty and stated that because I had used non-Dell toner they would no longer service the printer. The paid 3yr warranty states nothing about using only Dell's 45% more expensive toner.

I started using Dell branded toner and guess what happened to printer #3? Same exact problem. I'm spending 200 a week to print 5000 pages. I've contacted Dell 9 times about this problem since April. Every time I've somehow reached the wrong department until I'm speaking with someone with a bad connection and bad English. The printer is no longer working, has 18 months left on the paid warranty and Dell is saying they won't fix it or replace any parts.

Conveniently, as with several other Dell items, Dell's website states the printer has 192 days of warranty left, but when I try to get support the website continuously redirects to "Expired Warranty" pages. My boss' laptop's backlight stopped working 2 days ago. He called Dell and they told him the warranty was expired. He bought a new laptop at Best Buy. I later contacted Dell and the Dell laptop still had 3 months of warranty remaining although the website also showed it was expired. Dell is deceptive, unfair and does not adhere to their own policies or warranties. Buyer beware.

Edward of Baltimore, MD October 1, 2009

Tried to purchased DEll printer V505 on line but ended up with a live sales rep by phone who helped me complete order. Printer arrived with owners manual in 4 different langagues - manual stated what printer could do ..NOT HOW TO DO IT. Call tech support and was given web sites to down load instruction and use of printer.. He stated that HE WAS SORRY THAT BOOK WAS NOT SENT WITH ORDER. October 1,2009 second attempt to receive instruction booklet. I spoke to several support people in different depts who could not speak or under stand ENGLISH - poor phone connects and not helpful attitude. Finaly reach a tech support rep named Alex in Gualama who was polite , professional and kind. He understood my need for an instruction manual Alex tansfered me to another rep that did not speak loud enough or was helpful. Out come is that DELL NO LONGER SHIPS instruction manuals. No information is provided about this fact when placing order. Customer has to review on line or down load instructions from a web site that is known to tech reps but not customers. Dell is going green so they are limiting printed material but we as customers have to generate the same amount of printed material that DELL will not, at our expense. Customer support is nonexistant when connected to India. I am thinking of returning 2 day old printer.

jonathan of myrtle beach, SC August 28, 2009

I purchased a new Dell computer 2 months ago. They talked me into buying a printer to go with my purchase. In the past month I have spent 300 on ink cartridges that are only made by dell. How convienent for them. I didnt spend 300 all last year on ink. To make matters worse. I have tried for over two hours to speak to someone at dell. When I finally spoke to someone I couldnt even understand the guy. It is impossible to get thru to people who can help you and they obviously dont care. How this company has gotten so big i have no clue. What a joke. I will NEVER purchase anything from dell ever again. I will do my best to inform everyone I ever talk to about computers with and let them no the migraine headache that dell computers will eventually give to you. I am thinking about planning my next vacation to Texas so i can take the three dell computers out of the offices that i have and take a sledgehammer to them all on the front steps of dell headquarters. Take a video of it and post on every video posting web site on the internet. Hopefully saveing one, just one individual or possibly 1,000s from the aggravation and wasted time that dell has put me thru and thousands of others.

rich of capo beach, CA August 9, 2009

I ordered a printer from dell sales rep over the phone i told agent that i had a 946 all in one printer w/ alot of left over ink and if dell has a new printer that would use same ink she said yes sent new printer old ink does not go w/ new printer contacted customer care rep said they would send someone next day to pk up printer keep in mind i bought this on 7/30/9 made contact w/rep on 7/31/9 and told them i do not want printer rep says no problem send someone to pk up nextday all of dells customer care agents arent even in the us when you call them they are in a diff. country and your complaints go to know one they just sit in your folio w/ that order # per the last rep i spoke with try and talk to a mngr and they all say they are the mngr or the supervisor i will never do any business with dell again a week later printer is still on the porch to my house any one going to buy a computer or printer buy from costco at least you know there rep are in the usa dell just not care allthey said was to have in sent back by 15 days or no refund cant even get some one to tell me where to send it back to

Carole of Calgary, AB July 20, 2009

I ordered a printer from Dell, model V505W. The printer jammed about 95% of the time, right from the start. Long story short, trouble shooting 4-5 times, they sent me another, new V505W...identical same problem. I returned it (#2)...Received another V505W printer (#3)...the FIRST page I printed jammed in exactly the same way. I reached an escalation manager, whhe agreed to send me (!!) another printer, totally different model, the Dell 968...It arrived today and it says on the back of the unit REFURBISHED...it has no power cord nor anywhere I can see to plug one in, no DVD to load the driver, no USB cable, no ink cartridges and no instructions. Seems to me this 968 was INTENDED to be a refurbished to some one who already has the other components...Another escalation manager just called and says the REFURBISHED sticker is to get through US customs into Canada...And was I not informed I was getting a refurbished 968?? I said no; and would have refused it anyway. Looks like I will be sent now a NEW (?!) Dell printer 968 right from the manufacturer....Lets hope printer #5 is ok.

Ron of Garden City Park, NY July 16, 2009

I have Dell printer that is almost 4 years old. It is an all in one unit. I was a little unsure about how certain aspects of it operated, so I attempted to figure it out myself online. I got confused, so I decieded to call their Customer Service. Because the printer was no longer covered by their warranty, they would not speak with me unless I gave them credit card info so they could bill me (29 if memory serves). When I said I wouldn't they referred me back to the website. When I said I tried that already and that it only got me further confused, I was told that those were my only two options. Then I asked to person to simply help me get to the point on the website that I could find my info, they hung up on me.

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