|
|
Chris of Tobyhanna PA (01/27/06)
I need some one on one help with my new 600 printer 3000cn. I spoke to three people who did not understand me the I had to spell almost all the words spoken so they can understand me. I finally after 45 minutes on the phone got to talk with someone from to USA and answered and resolved all my problems in 5 minutes. This company offers customer service it does not meet this requirement in my eyes. Steve of Redfield, IA January 22, 2006
Steve of Redfield IA (01/22/06)
I want to join in letting people know about the junk printers Dell now lures people into buying as part of packages and with low prices...initially. Ink is available only from Dell and very pricey, plus it takes a lot of ink. We have been lured by supposed saving money and have had two Dell printers. The worst being the AIO A920. What a piece of junk. I would take it and shoot it if I didn't want to waste the shell.
Also being novice and naive at the same time withour initial purchase of a Dell Dimension2400 and being told outright lies by a salesman of what it would do, all I can say is I don't know why a company doesn't make a good product, have good support, let the word out and in my opinion would own the market. If I wanted to talk to someone in India after a 2-hr. hold I would ask for it!!! One thing on the upside is that we have self-taught ourselves on computer operation. You have to when you own junk that needs constant attention. Especially in todays' world of hackers and spammers,etc. Richard of Mitchell, SD January 18, 2006
Richard of Mitchell SD (01/18/06)
On Jan 15, 2006 I placed an order for ink for my printer. I gave the model number to the sales person. I recieved the ink today and it is the wrong cartridges.I placed a call to dell and I have had nothing but a run around, I have talked to a supervisor,and I was also told at one time there was no supervisor there at the time and they did not know when they would be back.I have called back to dell a number of times tonight, Wednesday Jan 18, 2006.
I JUST CALLED CUSTOMER SERVICE AND ASKED TO SPEAK WITH A SUPERVISOR, THEY PUT ME ON HOLD, AND NOW I HAVE BEEN DISCONNECTED. The problem is all I want to do is return the product and they tell me I have to pay shipping to return the product because of your mistake. I WILL RETURN THE INK CARTRIDGES AND WILL PAY THE SHIPPING AND I WILL NO LONGER DO BUSINESS WITH DELL. I have bought a couple different products but not anymore. Barry of Titusville, FL January 11, 2006
Barry of Titusville FL (01/11/06)
Received defective Dell printer. Spent two hours on telephone before convencing "service tech" printer was defective. Dell agreed to ship replacement printer. Received incorrect model (less expensive). Spent two more hours on telephone. I was allowed to return less expensive model in the box it came in. I still had the original defective printer, time on return running out. Received correct printer however no return shipping label or instructions were included. A flyer that was included stated " if Dell requires return a shipping label will be included"
Checked my Dell account and found I had been billed for three printers, two of which were pending exchange. (10 day time limit to return or pay for printers) Three hours on phone to Dell attempting to obtain a shipping pick up. Service rep. stated pick up would happen in 24 to 48 hours.Forty eight hours later, no pick up or phone call from carrior.
Called Dell again. Two hours later actually talked to a human being.Once again told "new" pickup would happen in 24 to 48 hours. Called credit card company contested billing on two dell "replacement" printers. Update; the original defective Dell printer remains packaged and ready for pick up on the floor of my home.To date no promised e-mail conformations ref pickup have been sent.No promised calls from shipping company to schedule pick up. I will never deal with DELL again. Jacqueline of Orange, CT January 6, 2006
Jacqueline of Orange CT (01/06/06)
As a computer consultant I can no longer recommend Dell. Several of my clients have not received rebates, their Lexmark/Dell A940 printers have broken without replacement. One of my clients went to customer service home, then was transferred to small business, then back to home then the department closed. Called back the next day was told the printer they have was registered to someone else, maybe it was refurbished, called again, oh well it would be out of warranty anyway!
This is unacceptable. Also, the A940 should be recalled for its continuous roller problems! Going to India for support, 1st tier, creates problems! My clients pay extra for the tech support and expect to receive adequate support. Hello Apple and HP and even maybe a Gateway! Goodbye DELL!
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
• 
