Complain about a product or service

Dell Printers

Ron of Garden City Park, NY July 16, 2009

I have Dell printer that is almost 4 years old. It is an all in one unit. I was a little unsure about how certain aspects of it operated, so I attempted to figure it out myself online. I got confused, so I decieded to call their Customer Service. Because the printer was no longer covered by their warranty, they would not speak with me unless I gave them credit card info so they could bill me (29 if memory serves). When I said I wouldn't they referred me back to the website. When I said I tried that already and that it only got me further confused, I was told that those were my only two options. Then I asked to person to simply help me get to the point on the website that I could find my info, they hung up on me.

Ron of Corona Del Mar, CA July 11, 2009

laser printer Awful service - poor quality products, want refund - four printers under warranty and none work - put Dell will not refund cost says they will replace the bad printers until the warranty period expires which is from the day of the original order. Are all the computer companies this bad? The printer side of the industry is awful producing garbage. Dell does not deserve to be in business in the USA. India is the service center and what a mess.

Lisa of Lady Lake, FL July 10, 2009

I called to have a part sent for our Dell printer/fax all in one MFP1815 dn. I was transfered to 7 diffrent departments, to ABSOLUTELY NO RESOLUTION. I had been on the phone on hold and transferred from 10:30 am until 12:31pm. We have several properties across the US and I will speak to corporate about using another provider about our computer equipment. The customer service was completely unacceptable. Not only at the end was I still unable to purchase the part but I still did not speak to anyone who could resolve it. I will never in my own personal business or home use ever purchase from Dell and I will inform friends and family not to as well.

Cynthia of New York, NY June 26, 2009

One of the ink cartridges that I purchased directly from Dell was defective. I called Dell's customer service number and spoke to 6!!! different people at the call center in India. Each one insisted that he would connect me to the person who could help me. (And all agreed that the cartridge, for which I had the full purchase information, was covered under a two year warranty.)

I was on the phone in total for more than 40 minutes. The final person I spoke to put me on and off hold for more than ten minutes. Then, while I was on hold, the call was disconnected. I considert this atrocious customer service.

Lisa of Chicago, IL June 21, 2009

I ordered a printer and laptop from Dell. It was by far the worst experience I've had with any company in my life. They sent the printer to the wrong address. It took many calls to get that problem straightened out. Their customer service department hung up on me more than once, and put me on hold and never came back. Then they canceled my laptop order two times without notifying me. They again hung up on me when I called to ask what was going on. I will never give Dell another penny of my business, and I'd advise anyone else to steer clear of ordering any products from Dell.

Elizabeth of Falls Church, VA June 18, 2009

My four-year-old Dell 942 printer died, and I purchased a new v505. I was told I could return the cartridges I had just bought for the 942. It took over an hour to arrange for that, and I still have two black cartridges bought nine months ago and the photo one that came with the 942, all hermetically sealed in their original packing. I would like to return these for credit or for the ones for the v505, but my next half-hour on the phone with ESL reps parrotting the party line of no returns has made me ready to return the new printer and buy something else which is less customer-hostile than Dell.

S. of Memphis, TN June 3, 2009

I ordered 2 black & 1 color cartridge from for my all-in-one 962 Dell on 4/16/09. After using them in my printer to print about 25 copies, I recieved an error message on my printer "left cartridge incorrect". I checked it, replaced it and got the error messate "left ink cartridge out of line". I called Dell and sent the old ones back after recieving the replacement ones Dell had sent. After printing about 30 pages, I recieved the same error message.

I called Dell and was eventually transferred to tech support who told me how to diagnose my printer while on the phone with the Dell rep. After diagnosing, the rep told me that my printer was bad. They said that they had one I could order for 68.00 which I did. Afterwards I looked on the internet and found that many other people had the exact problem with newly ordered Dell ink cartridges for the 962. I called back immediately and cancelled the order.

Since I was not able to print anything, I decided to try to solve the problem using the old empty ink cartridge. What I discovered is that Dell is operating in bad faith. I am looking for an attorney to handle them because since all the lawsuits Dell has settled recently, they have yet to learn their lesson. I typed my email address on this form. Please help me to file suit. A class A would be good so that others like me could get some redress.

Robert of Tonawanda, NY June 2, 2009

I bought a new Dell Computer with a Dell printer/fax machine. The fax part has never worked. They replaced it once and the replacement didn't work. After talking to many "service Reps" I got nowhere and gave up. As I write this today I have a report I have to present as Treasurer of an organization tomorrow and ran out of ink to print it out.

Went to a Best Buy Store to buy a new one and was told that you have to order direct from Dell. Wasn't informed of this when I purchased it.I have had it with Dell and will advise all my friends how bad they are.

roger of sheridan, OR May 12, 2009

ordered ink and it was bad did not work in my computer

Mike of Newark, DE May 11, 2009

Received bad printer. Called at wasted 3-4 hours(NO JOKE) spoke to 25-30 people(AGAIN NO JOKE) over 4 or 5 days and numurous calls and disconnects. They keep send me reburbished junk, not new like I paid for. My original one never worked past set up. Tried to send all back, no luck. Everyone reads from script and has problem speaking English. Calls sent to India. Help Me Please!

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